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Delray Buick GMC - Service Center

Delray Beach, FL

4.8
370 Reviews

370 Reviews of Delray Buick GMC - Service Center

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September 30, 2023

Johnny in the service department was kind & we got our oil change done in a timely matter. We’ll be back here again for our next service need. More

by ITASB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Bueno
Oct 09, 2023 -

Delray Buick GMC responded

We're glad to know that Johnny and our service department at Delray Buick GMC were able to assist you with your oil change efficiently. Looking forward to seeing you for your next service!

September 30, 2023

I have been a customer at Delray Buick for 9 years. The work was completed on the date that was promised. Johnny Bueno was awesome. He kept me updated on the progress of my repair. More

by BKSTITES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michail Diduch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Delray Buick GMC responded

We're glad to know that you've been with us for 9 years and had a great experience with Johnny Bueno at Delray Buick GMC. We appreciate your loyalty and look forward to serving you in the future!

September 30, 2023

Had Oil Change my Tires Was Not Rotated. I mark MY Tires .Thay Lie To Me. Not Happy.Scott Was Good.. But The Mechanic Did Not Do His Job. More

by BILLYRU404
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Scott Bartsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Delray Buick GMC responded

I’m sorry to read that you do feel this way. We take pride in our service quality and are committed to customer satisfaction, which is why when our technician saw your marked valve stem caps on your tires were both on the front, he thought he was doing the right thing by removing them and keeping them on the two front tires. We were unaware that those markings were used as a barometer for whether the tires themselves had been rotated properly. I would be more than happy to discuss your concerns further with you directly at your earliest convenience. Ralph Nahmod Service Manager 561-278-3217 ext: 2624 RNahmod@delraybuickgmc.com

September 29, 2023

My cars have been serviced at Delray Buick GMC for the past twenty years, and my vehicles have always performed flawlessly. I have always been treated as a valued customer by Robert and Jordan. I highly r More

by RBUCKHANTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Schear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Delray Buick GMC responded

RBUCKHANTZ, we're so glad to have had you as a loyal customer for the past 20 years at Delray Buick GMC. It's wonderful to know that Robert and Jordan always make you feel valued. Thanks for your high recommendation!

September 28, 2023

Robert does a great job communicating with me when I bring my vehicle in for service. More

by michaelborino
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Delray Buick GMC responded

Thank you for the rave review of our team! We are happy to hear that we provided communicative and helpful customer service and appreciate your kind words. Have a great day! - Delray Buick GMC Team

September 28, 2023

Very friendly and professional. Took care of all my needs when It came to my vehicle purchase as well as accessories. More

by RYG002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Frenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Tambone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Destiny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig was great
Oct 04, 2023 -

Delray Buick GMC responded

We're delighted to know you had a friendly and professional experience with us at Delray Buick GMC! We always aim to meet all our customers' needs. Enjoy your new vehicle and accessories!

September 27, 2023

Had to wait 2 hours for oil change. scheduled appt. Service rep. (not listed) was professional and concise.. More

by CASABLUE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not listed
Sep 28, 2023 -

Delray Buick GMC responded

We appreciate your patience during your recent visit for an oil change at Delray Buick GMC. We're glad to know our service rep was professional and concise, but we apologize if the wait time wasn't ideal. Thanks for sharing this feedback!

September 27, 2023

The staff is always helpful, cheerful, knowledgeable and always finds a solution to the problem. More

by STAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Delray Buick GMC responded

Thank you for your confidence in Delray Buick GMC, and for your business. We are grateful to have you as a customer!

September 24, 2023

Frank is an exceptional service writer. He is always very responsive when I contact him. I have noticed a large turn over with service writers through the years. Frank and Bob have been More

by Stephanie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Delray Buick GMC responded

Stephanie, we're delighted to know that Frank and Bob have been able to provide you with such exceptional service at Delray Buick GMC. We'll be sure they receive the recognition they deserve! Thanks for your support.

September 22, 2023

I was told before I booked the appointment- $199 to look at AC. I agreed to this charge. At check-out they added a 15% miscellaneous fee (shop charge). This was never discussed or disclosed before it came t More

by POPPTOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Bartsch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Delray Buick GMC responded

We're sorry to read about your experience with pricing, POPPTOP. Transparency is very important to us and we apologize if this was not properly communicated beforehand. We'd like a chance to address your concerns directly. Please reach out when it's convenient for you. Thank you, Ralph Nahmod Service Manager 561-278-3217 ext: 2624 RNahmod@delraybuickgmc.com

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