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Delray Buick GMC - Service Center

Delray Beach, FL

4.8
370 Reviews

370 Reviews of Delray Buick GMC - Service Center

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October 08, 2023

I had an appointment for a tire change and when I arrived I stood at the service desk area for nearly two minutes without being noticed. I had to say something to two services writers to get attention. Rober More

by ARCHTYPE
Workmanship
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Delray Buick GMC responded

We're sorry to have kept you waiting initially, but we're glad Robert was able to help get your service completed at Delray Buick GMC. We appreciate the feedback and will work on improving our customer attention in future. Thanks for sticking with us!

October 06, 2023

Was pleased that Frank C was able to provide earlier appointment. Not pleased that thermostat failed on gently used Lacrosse with very low mileage costing me $1,300. More

by MOODY1971
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Delray Buick GMC responded

We appreciate your feedback and are glad to know that Frank C. was able to accommodate an earlier appointment for you at Delray Buick GMC. We understand the frustration with unexpected costs, especially on a gently used vehicle - we're here if there's anything else we can assist with in the future!

October 05, 2023

Frank Castagna has been my service guy since I purchased my GMC Acadia SLT, he takes fantastic care of my vehicle, goes above and beyond, listens and answers all my concerns. I wouldn't go anywhere else! More

by SouawnBenita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Delray Buick GMC responded

SouawnBenita, it's great to know that Frank has been taking excellent care of your GMC Acadia SLT at Delray Buick GMC. We appreciate the trust you've placed in us and look forward to continuing our service for you!

October 05, 2023

I have had Frank service my car many times. He is always courteous and professional. Always great service. More

by JPJENNERJAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Delray Buick GMC responded

JPJENNERJAHN, it's great to know that Frank has consistently provided you with excellent service at Delray Buick GMC. Thanks for your positive feedback!

October 04, 2023

Everyone I have met at the dealership has been very helpful, knowledgeable and professional as well as friendly More

by TMARKEY39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Evans
Oct 11, 2023 -

Delray Buick GMC responded

We're delighted to know you had a positive experience with our team at Delray Buick GMC. We strive for professionalism and friendliness in all we do, so it's great to see that reflected in your visit!

October 03, 2023

Great service and attention to details Would definitely recommend Delray Buick to others and friends that I know More

by NYCOOL2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sengelmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Delray Buick GMC responded

We're so glad to know you had a great experience with us at Delray Buick GMC and appreciate your recommendations. Thanks for the positive feedback!

September 30, 2023

Robert listens, keeps me on schedule and I appreciate that. He tries his best and I am grateful More

by thedualgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Delray Buick GMC responded

Thank you for your confidence in Delray Buick GMC, and for your business. We are grateful to have you as a customer!

September 30, 2023

On time, very friendly knowledgeable advisor. In and out in an hour! Will go again for next service More

by TBOWERSOX
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Delray Buick GMC responded

Tbowersox, thank you for the great review. We look forward to seeing you again at Delray Buick GMC!

September 30, 2023

I do not know who Robert is. Just leased a Buick Encore. From the time I walked through the door u nail I received my car and drove away I must give your dealership 5 stars. Dani More

by RHODAWEINER
Recommend Dealer
Yes
Employees Worked With
Dan Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2023 -

RHODAWEINER responded

I did not go to service dept.Did I submit the right review

Oct 06, 2023 -

Delray Buick GMC responded

We are so happy that our Delray Buick GMC team earned your five stars. Thanks, Rhodaweiner and enjoy your new Buick Encore!

September 30, 2023

Service Advisor Johnny Bueno was a total professional. All week completed in time promised. Car wash and interior vacuuming excellent. More

by KAYAKER345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Bueno
Oct 06, 2023 -

Delray Buick GMC responded

We're glad to know our team, especially Johnny Bueno, provided you with excellent service and met your expectations at Delray Buick GMC. Thank you for the positive feedback!

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