Delaware Subaru - Service Center

Subaru service 1. Very easy to make an appointment. I called early in the week and was able to schedule for Saturday morning (Saturday was my requested day). 2. 1. Very easy to make an appointment. I called early in the week and was able to schedule for Saturday morning (Saturday was my requested day). 2. Michael (and I'm sorry I didn't take note of his last name) provided excellent communication on Saturday morning. I initially scheduled for an oil change. When I arrived, I asked for the technician to check the tire pressure. While I was in the waiting area, Michael came over to tell me the tire pressure sensors in several of the tires were not working properly but the tires were fine. He relayed that the tire sensors are kept in the regular Subaru service area (closed on weekends) but could be replaced during the week. That's fine. They can be replaced during my next major interval service appointment. He then came back to say two belts were glazed and worn and asked if I wanted them replaced while I was there. He offered a loaner car for the time it would take or a shuttle lift home in case I had errands to run. A truly thoughtful gesture. I gave the go ahead for the belt replacement and waited in the lounge (with my trusty tablet!). To top off an already excellent experience, when I was walking back to the payment area with Michael after he told me my car was ready, I noticed my car had been washed. What a very pleasant surprise indeed! I appreciate all of the communication during my visit and also that the technician took the time to check the belts and replace them. Thanks to everyone involved! More

Excellent service Professional, knowledgeable timely service. Center runs on time, service advisors are friendly and honest. Wish the bottom line was less $$$ Demandi Professional, knowledgeable timely service. Center runs on time, service advisors are friendly and honest. Wish the bottom line was less $$$ Demanding a minimum number of words for review is ludicrous . More

Excellent customer service in your service department! The service department is the best group of people I have ever dealt with in the the fifty years of dealing with many auto repair departments! The ar The service department is the best group of people I have ever dealt with in the the fifty years of dealing with many auto repair departments! The are an excellent team! Highly recommend them to anyone! They are the reason I will be buying my second Subaru in the very near future! More

Routine service - timing belt On the front end, both Cory and Tony are a pleasure to deal with. The work was done perfectly and as promised. I was also offered a courtesy ride ho On the front end, both Cory and Tony are a pleasure to deal with. The work was done perfectly and as promised. I was also offered a courtesy ride home on drop off. Overall excellent experience from a great team. Had the opportunity to purchase some parts as well and John was extremely helpful. More

My Subaru Baja Cory Link from Delaware Subaru has been my Service Manager for years. Once a year I come to him and ask him to do what my Baja needs to have done - to Cory Link from Delaware Subaru has been my Service Manager for years. Once a year I come to him and ask him to do what my Baja needs to have done - to keep it running for another few years. I now have 115,000 miles on my Baja and I guess since Subaru isn't looking at doing another pick up for a few more years - I will keep going back to him. I enjoy the people at Delaware Subaru very much and they really do take great care of me and my Baja!! More