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Delaware Subaru - Service Center

Wilmington, DE

4.6
35 Reviews

35 Reviews of Delaware Subaru - Service Center

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August 08, 2024

Excellent service. Very accommodating to my schedule. Solid quality workmanship. Very pleasant and friendly staff. More

by Capt.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Delaware Subaru responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.We look forward to serving you again!

June 03, 2024

Excellent service with friendly staff and crew! Convenient and efficient communication with straightforward explanation. The price was fair and worth Every penny! More

by Tracee Hagerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Flowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Delaware Subaru responded

Thank you for the 5-star review! We're delighted to hear you enjoyed our excellent service and friendly staff. Your satisfaction means a lot to us!

May 04, 2024

Until yesterday, I, too, would have given this dealer repair shop a 5-star review. I moved to the Wilmington, DE area in the fall of 2020 and since then have spent nearly $9000 in repairs at both the rep More

by katel
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Lumley
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Delaware Subaru responded

First, we apologize for your experience. That being said, a few points. We would certainly have liked to communicate with you directly to attempt to assist you with your insurance company prior to 1 star review. It appears we properly diagnosed and repaired the vehicle with no repeat issues. The question of whether insurance can assist with covering the cost of this type of repair seems to be the primary issue. As the insured, you could have pressed your insurance company harder at the time of repair prior to payment. It is not customary for mechanical repairs to fall to the intermediary of the repair facility to push for authorization like it is in traditional accident damage at Body Shops. It is surprising that State Farm denied a claim simply based on semantics of a printed Repair Order… However, auto insurance carriers traditionally only cover body-damage resulting from physical accidents. However, it seems that part of the issue is the time that has passed since the repair was completed… So… if you would like our Service Manager and Service Director to attempt to work with your insurance company please let us know. You can contact Greg Ritter, Service Director, at 302-656-3100.

April 28, 2024

I had the best experience with dealership Delaware Subaru and specifically with service department. They are honest and trustworthy. I will continue to get maintenance done here and service advisors were ver More

by sdeerobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Delaware Subaru responded

Thank you for the glowing review! We're thrilled to hear about your positive experience with our service department at Delaware Subaru. We'll make sure to pass your thanks along to Mark and our technicians.

April 09, 2024

Saw me immediately upon arrival. . Clean operation. Very efficient. Communication was excellent. Car was washed and vacuumed. More

by djmbilbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Delaware Subaru responded

Thank you so much for the glowing review! We're delighted to hear you had such a positive experience with us. Looking forward to serving you again in the future!

March 28, 2024

Clearly focus their attention on me, listening carefully to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they More

by Ccbrks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Delaware Subaru responded

Thank you for your 5-star review and kind words! It's our pleasure to serve you and we look forward to continuing to meet your expectations.

March 27, 2024

Excellent service. The team is both friendly and courteous as well as efficient and effective. I highly recommend Delaware Subaru More

by karl2krag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Millar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Hodgson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Delaware Subaru responded

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a great experience with our team at Delaware Subaru. Your recommendation means a lot to us!

January 01, 2024

Britanni has a very positive and friendly demeanor. She is thorough with her presentation of the service workflow and takes the time to explain the service procedures and their results. More

by Mdisib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Millar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittini Mantegna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Delaware Subaru responded

Thank you for your kind words! We appreciate your feedback and look forward to serving you again!

September 28, 2023

Always friendly and helpful staff, easy to make appointments online, never have a problem with the service provided. More

by Marianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittini Mantegna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Delaware Subaru responded

Thank you for your kind feedback! We're delighted to hear about your positive experience with our staff and appointment system. We strive to provide excellent service consistently.

Sep 29, 2023 -

Delaware Subaru responded

We're thrilled to hear you're enjoying our fast service, friendly staff, and convenient appointment system. Don't forget to check out our online discount coupons for even more savings!!

July 01, 2023

Called in last minute for service they got me right in promptly I was able to wait for the car to be completed in a timely matter and was treated professionally at all times More

by ATurin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittini Mantegna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Delaware Subaru responded

Thank you for the 5 Star review ! We couldn't be happier to hear about your experience with us. We hope to see you soon, thanks again for the Fantastic Review.

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