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Delaware Subaru

Wilmington, DE

4.8
194 Reviews
Delaware Subaru was originally founded in 1916 as Delaware Motor Sales. In 1982, the current ownership assumed control of our AutoTeam Delaware dealer group, with Delaware Subaru being added in 2004. Delaware Subaru is a Love Promise Community Commitment Award Winning Retailer, and we consistently earn Customer Satisfaction Ratings above Regional and National Levels for both Sales and Service! At Delaware Subaru, we offer a great selection of services and amenities for both Sales and Service that we like to refer to as: Delaware Subaru Offers MORE For You! Delaware Subaru Offers MORE For Your Vehicle Purchase: A Personalized Sales Experience ** Great Vehicle Pricing ** A Great Selection of New, Certified, & Pre-Owned Subaru Vehicles to choose from - In Stock, In Transit, and In Build Status ** "Start My Deal" online Payment Tool - Customize Your Payments including Tax, Checkout with PayPal ** Finance & Credit Experts ** Home Delivery Vehicle Purchases ** We Support Our Local Community!!! Delaware Subaru Offers MORE For Your Service Visits: Subaru Express Service ** Available Valet Pick-Up and Drop-Off ** Free Loaner Vehicles ** Free Shuttle Service ** Free Multi-Point Vehicle Inspections ** Free Car Wash ** Competitive Service, Parts, & Accessory Pricing ** Free In-Dealership Amenities for Wait Services ** Subaru Factory Trained Technicians ** Genuine Subaru Parts & Accessories!
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1717 Pennsylvania Avenue

Wilmington, DE

19806

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Showing 194 reviews

June 11, 2021

Melissa has always gone the extra mile to make my experience a positive one. On this date I was having difficulty connecting with Dave Stanton, so Melissa texted Dave to let him know I was trying to More

by pebcats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stanton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2021 -

Delaware Subaru responded

Thank you so much for the five-star review!

May 28, 2021

She was the best! She helped us as much as possible and really really was the kindest sales dealer I have ever met! I really recommend waiting until she is available!! Thanks so much for everything! She de More

by hullhorstconnor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 19, 2021 -

Delaware Subaru responded

Thank you so much for the five-star review!

April 01, 2021

HORRIBLE Service. Asked two questions and they told me they would call me with the answers. They never called. I also listed the same two questions in the survey and still didn't get a call. Then, I ask More

by Very Unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Mclaughlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guys in the Service Department
Apr 02, 2021 -

Delaware Subaru responded

We are terribly sorry for the poor experience and would like to inquire more into what happened and what failed. Please call us at (302) 656-3100 and ask for Bob Dominick, or e-mail Bob at sales@autoteamdelaware.com. Thank you for bringing this to our attention.

Apr 05, 2021 -

Very Unhappy responded

I will call after 3:30 today.

Apr 05, 2021 -

Delaware Subaru responded

If for some reason you are still unable to contact us later, please e-mail Bob Dominick at sales@autoteamdelaware.com with your name and phone number so he can call. We appreciate your help in investigating this and hope to make it right.

March 31, 2021

Melissa made my experience absolutely wonderful! What may tend to be a lengthy process, felt like a breeze. I couldn’t be any happier with my experience, Thanks again! More

by Jgiordano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Delaware Subaru responded

Thank you for the five-star review!

March 06, 2021

Andy, Melissa, and the whole team were phenomenal. They of course wanted to sell a car, but they weren’t pushy and didn’t try to throw some kind of metaphorical anchor around our legs when my wife and I wa More

by The Rev’d Kenn Katona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Rash
Apr 19, 2021 -

Delaware Subaru responded

Thank you for the five-star review!

November 23, 2020

Melissa is the best! She was able to help me purchase my new Forester. She really listened to what I needed and helped me get the best vehicle for me. I truly appreciate all of her help! More

by danad24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Delaware Subaru responded

Thank you so much for the five-star review!

November 21, 2020

Working with Braden was a pleasure. He made the purchase process enjoyable. We plan to have our daughter purchase her new car through him. Thanks so much! More

by Sue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braden Webb
Dec 14, 2020 -

Delaware Subaru responded

Thank you so much for the five-star review!

October 31, 2020

Kevin, Melissa and Jen made for a great experience. Everything was ready ahead of time, it was a seamless experince! I will definitely refer as much business to them as I can! Thank you again! More

by Michael P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gallagher, Jennifer Beamish
Nov 20, 2020 -

Delaware Subaru responded

Thank you so much for the five-star review!

Nov 20, 2020 -

Delaware Subaru responded

Thank you so much for the five-star review!

September 18, 2020

Talk about easy. Went in on Labor Day to look at a 2020 Outback and drove out less than 2 hours later with exactly what I wanted. Melissa McLaughlin made us feel very welcome and comfortable and made sure More

by dschrenker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gallagher
Sep 24, 2020 -

Delaware Subaru responded

Thank you for the five-star review!

September 16, 2020

Excellent, puts everything that's personal behind her to ensure the customer is the main priority. Home delivery was better then anticipated. Recommended for all sales to be be like her. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 18, 2020 -

Delaware Subaru responded

Thanks for the great review, Jim!

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