Delaware Subaru

Magnificent Service I returned to Delaware Subaru because of a positive previous experience in 2014. Upon my arrival at the showroom, I planned only to acquaint myself w I returned to Delaware Subaru because of a positive previous experience in 2014. Upon my arrival at the showroom, I planned only to acquaint myself with options for a possible purchase at the end of 2018. My experience with Melissa McLuaghlin changed that very quickly. She was warm and accommodating. She really cared about me and my transportation needs and goals. There was no pressure from her at all. I liked that. She wanted to assist me when ready for a purchase. I quickly discovered that Melissa was offering a car (2018 Subaru Imprezza) that satisfied my "future needs" now. As an academic, I would give Melissa an "A+" in all aspects of the relationship from arrival at the showroom through the purchase negotiation. In addition, Jennifer Beamish (Finance) was most professional and "quick." I did not have to wait long to finance the car; she was ready (paperwork) from the moment that I entered her office. An overall great experience. More

Dealing with Melissa McLaughlin I can’t adequately express what a pleasure it was dealing with Melissa McLaughlin in purchasing our 2014 VW Beetle. It was great meeting Melissa after I can’t adequately express what a pleasure it was dealing with Melissa McLaughlin in purchasing our 2014 VW Beetle. It was great meeting Melissa after speaking with her by phone last week. She was kind enough to pick me up at the airport, and in addition to purchasing our car, it was a pleasure to visit with her. My husband and I felt so much at home with Melissa as she made the distance between us irrelevant. We so appreciate Melissa's kind assistance and it was so much fun to meet her as she arranged a flawless transaction. More

Awsome The atmosphere of the entire dealership is great, especially the staff. Our sales person Jim Colihan was very personable and professional. We left fee The atmosphere of the entire dealership is great, especially the staff. Our sales person Jim Colihan was very personable and professional. We left feeling like we got a good deal and made a new friend. More

Excellent and patient service towards the customer . This is my first experience with Subaru. I would like to say that this dealership provided excellent service. Melissa Mclaughlin was my sales associ This is my first experience with Subaru. I would like to say that this dealership provided excellent service. Melissa Mclaughlin was my sales associate. She was very patient in dealing with me as I went about choosing a vehicle that was right for me. Melissa was very knowledgeable and took the time to explain all the aspects of the eventual vehicle that we decided that was right for me, the Forester.She made sure that I received the exact vehicle that I wanted. The negotiation went very smooth and Melissa, as well as the rest of the staff, did the upmost to make sure that I was happy and satisfied. I am not sure how many more vehicles I will purchase, being 86 years old, but certainly will look to Melissa Mclaughlin first at Delaware Subaru. Tisha More

I love my new Crosstrek, and this Dealership! A very refreshing car buying experience! I, like most people, was dreading having to buy a new car. After visiting a different Subaru dealership (that A very refreshing car buying experience! I, like most people, was dreading having to buy a new car. After visiting a different Subaru dealership (that I walked out of), I was VERY pleasantly surprised when I came to Delaware Subaru! Everyone there made me feel welcome and listened to my needs/wants. Melissa helped me find the car of my dreams, April found a way to make it work with my budget and Jen processed everything quickly and efficiently. I can't thank them enough and will certainly be letting all of my friends and family what an amazing experience that I had buying my car at Delaware Subaru! More

No time to write a longer review. Highly recommended. The entire team worked to get me into the car I wanted and out of the car I had to get out of. I knew all the pricing from all the publicly available The entire team worked to get me into the car I wanted and out of the car I had to get out of. I knew all the pricing from all the publicly available information, and knew I needed a miracle to get the car I wanted. The whole process was no pressure, and they understood my situation well and worked until I had my miracle. Great car, great sales experience. More

Our 4th Subaru Outback I will speak to how Melissa, our sales consultant, worked with us as we explored the replacement of my wife's 3rd Outback for a possible 4th. We were I will speak to how Melissa, our sales consultant, worked with us as we explored the replacement of my wife's 3rd Outback for a possible 4th. We were in no rush, and Melissa was most helpful, absolutely not pushy, and a delight to work with. She sought to address all our questions regarding purchase and leasing options, and established an enjoyable environment for interaction. Once we concluded the transaction she made herself available to assist my wife with learning all about the vehicle's options. Most appreciated. More

12 month regular service Easy to book appt online. Efficient, polite and friendly. Answered all my questions. Gave me a shuttle ride to my class at U Del on Pennsylvania Ave a Easy to book appt online. Efficient, polite and friendly. Answered all my questions. Gave me a shuttle ride to my class at U Del on Pennsylvania Ave and picked me up afterwards. Waiting room is bright and comfortable with coffee, bottled water, desk arm chairs and free WiFi. Prepaid service is a good deal. More

Great first visit The extended service plan purchased with my new Subaru Forester is worth it. First oil change/service was done quickly in less time than I expected. The extended service plan purchased with my new Subaru Forester is worth it. First oil change/service was done quickly in less time than I expected. Courtesy driver was timely transporting me to and from my work. All tasks done were explained clearly at time of pick up. More

Patient, helpful, and accommodating. Purchasing a car can be an arduous task but from the first phone call to the final paperwork we felt like family. Melissa send us a range of options t Purchasing a car can be an arduous task but from the first phone call to the final paperwork we felt like family. Melissa send us a range of options that met our needs and when we arrived the following day there was no pressure to "sell" us on a car just a desire to meet our needs both with the right vehicle package as well as financially. Maybe the most pleasant car buying experience I've ever experienced. In addition Jim was very helpful explaining the tech and safety. Very good people. I highly recommend. More