Delaware Cadillac - Service Center

9.5 satisfied with service I came in for an oil & filter change and to have a DRL bulb replaced. Very satisfied with service but once I got home I realized I had a center cap mi I came in for an oil & filter change and to have a DRL bulb replaced. Very satisfied with service but once I got home I realized I had a center cap missing on my rear driver side wheel. I called and asked had it been forgotten to be replaced back on or had it been found. The service advisor called to say they checked the video and indeed all my centre caps where on my wheels yet they could not take responsibility because they didn't remove or rotate my tires. I then asked if that was part of the oil change the advisor replied yes but didn't rotate my tires as the tread looked even on all four tires. So I was disappointed to say the least... More

XTS Service The customer service representatives at Delaware are friendly, efficient and a pleasure to deal with. Their prompt loan car have been new and ready. A The customer service representatives at Delaware are friendly, efficient and a pleasure to deal with. Their prompt loan car have been new and ready. Although the trip from MD to Delaware Cadillac is not convenient butt well worth the trip. More

A+ service Always helpful and honest. Great service every time. Courteous team that always leaves me satisfied. Came in with an electrics problem and got resolve Always helpful and honest. Great service every time. Courteous team that always leaves me satisfied. Came in with an electrics problem and got resolved asasp. More

Great Service Steve had the car washed and serviced for me. He keep me abreast of what other service the car needed. The car was done earlier than expected. Great s Steve had the car washed and serviced for me. He keep me abreast of what other service the car needed. The car was done earlier than expected. Great service as usual. More

Great Service My vehicle was picked up at the agreed upon time. The service department key me abreast of my vehicle needs. My vehicle was returned spotless. Love th My vehicle was picked up at the agreed upon time. The service department key me abreast of my vehicle needs. My vehicle was returned spotless. Love the service. More

Not what I went there to do I gave the rating I did because I didn't visit the dealership to buy a car. But the sales man was so nice.we were just browsing and he came out and id I gave the rating I did because I didn't visit the dealership to buy a car. But the sales man was so nice.we were just browsing and he came out and identified himself and we started talking about what was in our price range and what was accommodating in comfort for me. There was a nice selection available and Matt was very attentive to our needs and showed us several cars and the rest is history! We ended up with just what we wanted! Car purchased august More

Service a Smile Service was quick and efficient. Fair review for fair service I always say. My car was picked up when they said it would be and returned to me on time Service was quick and efficient. Fair review for fair service I always say. My car was picked up when they said it would be and returned to me on time. More

Toni makes us feel like a valued Customer!!!! Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I am writing this review. I would like her to be recognized for her efforts and dedication to superior customer service. Toni has always went above and beyond for us and making sure our needs were met. In today's world, I am seeing less and less emphasis and concern for customer satisfaction and customer service. That is not the case with Toni and any of her associates I have had to interact with at Delaware Cadillac. Everyone is always professional, friendly, helpful and appreciative. It is always a pleasure to work with Toni and we would like to especially thank her for going to bat for us with our recent service. It really makes us feel valued as a Customer. Being a manager myself, I cant emphasize enough to my employees the importance of professionalism, providing superior services and experiences to our clients and making them feel valued and appreciated. That is what Toni does every single time! We will be a customer forever and share our positive experiences with everyone we know. I hope that Toni can be recognized for a job well done!!! Thank you Toni!!!!! More

Oil change and tire rotation We have bought cars from them since the 60's. Walter Feist has always gone above and beyond, regardless of our problem. We always return to DE Cadil We have bought cars from them since the 60's. Walter Feist has always gone above and beyond, regardless of our problem. We always return to DE Cadillac. More

Great as always Excellent service and prompt attention to request. I will continue to return for their service, friendlyness and help from salesmem. A convenient l Excellent service and prompt attention to request. I will continue to return for their service, friendlyness and help from salesmem. A convenient location and great waiting area while work is being done./ More