Delaware Cadillac - Service Center

My concerns with my vehicle were dismissed by the cadillac dealership I bought my xt4 from so I called Delware Cadillac. Toni listened to my concerns and agreed that my car needed to be looked at & s cadillac dealership I bought my xt4 from so I called Delware Cadillac. Toni listened to my concerns and agreed that my car needed to be looked at & she got me in so quick! She got me a loaner and coordinated pick up with sales since I couldn't get there before they closed. The entire process was the most painless experience with a dealership I've had. Everyone I spoke to was super helpful and nice! More

I take my Escalade to Delaware Cadillac for all my service needs. I have always been treated with respect and fairly. Bobby Jones and Tonya are both professional and take the time to explain everythin service needs. I have always been treated with respect and fairly. Bobby Jones and Tonya are both professional and take the time to explain everything. Bobby doesn’t try to add extra things that I don’t need and takes great care of my vehicle. Only dealer I will use for service. I liked them so much we just leased an XT6 from Delaware Cadillac. Harry Boyer is also aces. More

Drew provided awesome service. He offered helpful information, answered all my questions, and explained everything so it was understandable. He's an exceptional employee and made my day. information, answered all my questions, and explained everything so it was understandable. He's an exceptional employee and made my day. More

With nothing to gain, David Stanton went out of his way to help me register a car in another state. It was an inheritance and in the midst of Covid he went above and beyond to help me. With that degree of to help me register a car in another state. It was an inheritance and in the midst of Covid he went above and beyond to help me. With that degree of excellence in service I would recommend them to anyone! More

Regular routine service, Had LOF , fluid checks and tire rotation. Service was on time, handled promptly by courteous professional staff. Car was cleaned. All done with approp Had LOF , fluid checks and tire rotation. Service was on time, handled promptly by courteous professional staff. Car was cleaned. All done with appropriate COVID related precautions! More

Professional Service! Walter took the time to research my specific vehicle's needs, communicated what was to be done, provided a fair quote. He was helpful and thorough. No Walter took the time to research my specific vehicle's needs, communicated what was to be done, provided a fair quote. He was helpful and thorough. No complaints at all. More

Walter is always paying attention to detail. With each visit, he makes me feel welcome and important. Walter makes a difference I appreciate him. I also believe Walter believe Walter adds to the Cadillac visit, he makes me feel welcome and important. Walter makes a difference I appreciate him. I also believe Walter believe Walter adds to the Cadillac brand. More

Service department is the worst. After several attempts via phone calls and email to contact Bobby Jones with no response, I had to mention on my last attempt to reach out to the owner of the dealership to via phone calls and email to contact Bobby Jones with no response, I had to mention on my last attempt to reach out to the owner of the dealership to get a return call. This is not the first time I have experienced issues however it will be the last time as I will not be returning to the service department. More

Bobby Jones is a shady person and unprofessional He constantly tells you things are wrong with you car when they are not and he always tries to up-sell you things that are not needed I would not take He constantly tells you things are wrong with you car when they are not and he always tries to up-sell you things that are not needed I would not take a tri-cycle to him to have worked on. He is not in this for the customer he is in this for himself, and not trust worthy More

My Experiences With Delaware Cadillac I appreciate the friendliness and professionalism they extended me when I purchase my Cadillac SRX and the service every time I came in to have my veh I appreciate the friendliness and professionalism they extended me when I purchase my Cadillac SRX and the service every time I came in to have my vehicle serviced. More