Delaware Cadillac

Was very pleasant and without stress Harry Hoyle was extremely professional and worked with us and the manager to get us the right price that we can afford we could not be anymore satisfi Harry Hoyle was extremely professional and worked with us and the manager to get us the right price that we can afford we could not be anymore satisfied More

Shopping made simple. Outstanding customer service from helpful consultants who communicated in a knowledgeable manner. Answered all my questions, went above and beyond to Outstanding customer service from helpful consultants who communicated in a knowledgeable manner. Answered all my questions, went above and beyond to find the loan that would best meet my financial needs, and addressed all my concerns. I would without a doubt recommend this dealership to anyone that needs help looking for a practical yet eye-catching vehicle. Thanks so much Jen, Melissa and John for the smooth transition into a new vehicle. More

Great Place, Awesome Team I am not your ideal customer. I come with a lot of baggage, and I really was not prepared to get a new car. I'd just tagged my old car for 2 years and I am not your ideal customer. I come with a lot of baggage, and I really was not prepared to get a new car. I'd just tagged my old car for 2 years and was hoping for the best while I let my credit score recover. Then life happens. I ended up at Delaware Cadillac, as I'd bought my previous vehicle there and they were great then. I sheepishly make my way in, knowing I've got crap credit, hardly any money- you may relate. But you know what? I didn't get treated that way. I felt my options were very limited, but boy did I get surprised. The team went above and beyond, and I walked out of there today very satisfied with the outcome, giddy with excitement that I've got a new (certified pre-owned) car! I feel safe, not worried about the other shoe to drop, etc. And you know what? I got more than 10x the car I felt my creditworthiness would get me. But when I say the team went above and beyond, this is no exaggeration. I started with Melissa McLaughlin- she could see that what we started with was not my cup of tea. She caught my vibe, and made me feel so at ease. She told me it was going to work out- and I believed her. Carl Labarca was also great. He teamed up with Melissa at times, explained things to me- like a person, not a child, and I know he means it when he says he likes to see a customer happy. Finally, to wrap the bow of this nice gift of an experience, John Danze comes along- he'd popped in on my first visit, just to say hi and give me some water- but later he contacted me because all my paperwork was ready on Melissa's day off. But he didn't just do that. He made sure I was happy with my end result. Did I have unanswered questions? He just wanted to make sure I was comfortable and pleased with my new car. It's cliche, but you do not feel like a number here. Thank you, Melissa, Carl and John. I cannot say it enough. More

Excellent Service My salesperson, Larry Price was excellent, knowledgeable, and I am a very satisfied customer. I would highly recommend Mr. Price and the Delaware Cad My salesperson, Larry Price was excellent, knowledgeable, and I am a very satisfied customer. I would highly recommend Mr. Price and the Delaware Cadillac dealership for quality sales and service. More

Melissa made it happen! I always wanted to own a Cadillac. But something always got in the way - college, a house, kids. When I retired this year, we decided to just stop i I always wanted to own a Cadillac. But something always got in the way - college, a house, kids. When I retired this year, we decided to just stop in and visit Delaware Cadillac. In very short time, Melissa made my life-long dream a reality! She (tactfully) evaluated our situation related to our wants and limitations and put us in a perfect 2013 certified pre-owned SRX. Because of Melissa (and Jen on the finance side), the buying process was relatively painless and, overall, completed to our total satisfaction. Melissa treated us like family, as did the entire Delaware Cadillac dealership. Thanks Melissa and the entire Delaware Cadillac team! John and Marybeth Wray More

Melissa seemed to really care about her customer!! Melissa made purchasing my 2012 certified pre-owned Escalade the BEST experience EVER! She is very genuine and came through on everything she promises Melissa made purchasing my 2012 certified pre-owned Escalade the BEST experience EVER! She is very genuine and came through on everything she promises! I like dealing with "real" people, and I feel that is exactly what I received---Honesty and Realness! This is an amazing dealership! Overall an amazing experience! More

Toni makes us feel like a valued Customer!!!! Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I am writing this review. I would like her to be recognized for her efforts and dedication to superior customer service. Toni has always went above and beyond for us and making sure our needs were met. In today's world, I am seeing less and less emphasis and concern for customer satisfaction and customer service. That is not the case with Toni and any of her associates I have had to interact with at Delaware Cadillac. Everyone is always professional, friendly, helpful and appreciative. It is always a pleasure to work with Toni and we would like to especially thank her for going to bat for us with our recent service. It really makes us feel valued as a Customer. Being a manager myself, I cant emphasize enough to my employees the importance of professionalism, providing superior services and experiences to our clients and making them feel valued and appreciated. That is what Toni does every single time! We will be a customer forever and share our positive experiences with everyone we know. I hope that Toni can be recognized for a job well done!!! Thank you Toni!!!!! More

Had such an amazing time purchasing our first vehicle We just got married in april 2015 and this is our first major purchase together and larry price made that happen everyone there is so very helpful wil We just got married in april 2015 and this is our first major purchase together and larry price made that happen everyone there is so very helpful will definitely recommend anyone who is looking to purchase buy from larry More

Excellent. Have purchased 5/6 Cadillacs since 1990. Walter Feist is just about the best service writer that I have ever dealt with! He really has the customer' Have purchased 5/6 Cadillacs since 1990. Walter Feist is just about the best service writer that I have ever dealt with! He really has the customer's interest in mind. More

Mike Cassidy! your the man My visit to the Cadillac dealership in Wilmington DE, was by far the best experience Ive had ever since I start buying cars . Mike Cassidy is a real p My visit to the Cadillac dealership in Wilmington DE, was by far the best experience Ive had ever since I start buying cars . Mike Cassidy is a real professional who not only enjoys making his customers happy , but he also does a very good job doing so. More