Delaney Nissan of Greensburg

I brought my 2014 sonic sedan LT in for a fog lamp program because I added an accessory kit they told me an hour to program and a certain price and when finished bill and time was dead on great job to program because I added an accessory kit they told me an hour to program and a certain price and when finished bill and time was dead on great job to the service department will go back again if I need anything More

I purchased a certified pre-owned '07 Maxima in August '12; a week or less after, I found that the serpentine belt, power steering belt were frayed & the radiator mount was broken; also I noticed t August '12; a week or less after, I found that the serpentine belt, power steering belt were frayed & the radiator mount was broken; also I noticed that I had a headlight issue; bought on a Saturday, pulled into my garage the following Monday & my wife said that my passenger side headlight was burned out. Serviced the next weekend all issue were fixed except the mount & was told the headlight was fine; mount fixed at a later date. I assumed that the headlight might have had a short or something minor, but the Nissan Certified Service Techs didn't find anything wrong. Then a few weeks later I found a hole in the floor board, where it looks like a plug would go, the same place that I had one in my Altima, that I purchased from Star Nissan, under the driver's side & was told, by the salesman, that it was a defect with Altima's/Maxima's & Star Nissan would not alter a vehicle by repairing the hole. So I had a hole that had gotten progressively worse & still had a headlight issue; replaced both headlights in October '13 at $155.00/each + had to pay for 2 extra since the headlight on the passenger side because it kept burning out. Had it serviced at Star Nissan at least 4X for the headlight, they said that when the headlight was replaced, that whoever put it in touched the bulb itself & that it just needs a new bulb at $166.00; I told them that I would take care of it. So I took it back to where the bulbs were replaced & they replaced it without another charge. Then had it back to Star Nissan after it went out again & this time was told that it was the ballast or assembly that would cost me $717.00 or $1132.00. Last winter, on a Friday evening, on my way home from work, I could not get the car up to speed, I had to have it towed to the dealership; it was found that it was the Speed Control Sensor. My car was there for well over a week & I found it hard to believe that a "Certified" (I use this term loosely with this dealership) Nissan dealership didn't have the sensor in stock or wasn't able to get the sensor within a reasonable amount of time. I don't believe I got the car back for 14 days. Back in June '13, had it in for service because the Check Engine light was on, before leaving for vacation & they found that it was the Evap sensor; but didn't fix it, why, I have no idea, so in October '13, when it was in for the headlight again they changed some sensor dealing with the Evap issue that cost me over $427.00; at that time, the salesman told me that they did the Certified Pre-Owned inspection on my vehicle, again & that everything was fine; he said that the GM, Bob Sullivan had the Service Department do that, before it left. When I purchased the car it had roughly 51K miles on it & I asked my salesman why & asked for the Carfax/Vehicle History Report, which I never received, every time I asked him on the day I purchased the vehicle, he skirted around the question, time & time again + I have asked a number of times for it to no avail. I believe this vehicle was wrecked & I was not made aware of it. I was forced to get the floor board fixed for inspection & the another bulb for the headlight to get it to pass inspected/emissions; the headlight keeps coming on then going off. My inspection/ emissions was due at the end of October; didn't get anywhere with the Star Nissan so drove it without insoection/emission & was pulled over for the expired inspection/emissions, while waiting on a decision & told the PA State Police officer about the issues I was having with Star Nissan & that I had contacted Nissan North America(NNA). NNA e-mailed me for the best # & time to reach me, which I supplied them with my cell phone #; they never returned my call on my cell phone & continued calling my home phone # & leaving voice-mail messages. They left a # of voice-mail message saying that they had reached a decision on my vehicle, without ever talking directly to me about the issues I was having. Finally, last night the NNA rep, Katie Curby, called me, on my cell phone, after about a month of playing phone tag & not returning my call to my cell phone, like I requested; she said that they would not be able to help me with financial assistance & that the decision was final; I asked how they came to that decision without ever speaking with me directly & she told me that through their investigation that Star Nissan told them that my Certified Pre-Owned vehicle was not Certified Pre-Owned & that I had work done at an unauthorized repair shop; which the only thing that I had done was replacing the headlights she said that the supposed work I had done nullified their work. Star Nissan blamed the repair shop for the damage to the ballast/assembly; with as many times as I had my vehicle in to Star Nissan, how could they determine who damaged the ballast or assembly? I understand that I bought a used car, but I don't believe that this car was Certified Pre-Owned, like it was listed on the used car lot at Star Nissan, if so, I believe that most of these issues would have been found & corrected before the car was put on the used car lot for sale!!! Once I was on the phone with the salesman about an issue I was having, my car was there for service & Keith (the Used Car Manager) rudely interrupted the conversation & asked the salesman: "What the F is that car doing here again, I xxxxx drove that car home the day it came in on trade & there's nothing xxxxx wrong with it & I don't want to xxxxx see it here again." This dealership's customer service is just exploding with professionalism!!! I do understand to about normal wear & tear on a vehicle but this seems to be excessive. After speaking to the NNA rep last night & was made aware that they said that it wasn't a Certified Pre-Owned vehicle, I called Bob Sullivan the GM at Star Nissan & left him a voice-mail message; I'm sure he won't man-up & return my call. My wife & I went to the dealership on a Friday night, after hours, before the Saturday I purchased the vehicle & took a photo of the sticker on the vehicle & pictures of the car, on the used car lot, that clearly states that the 2007 Nissan Maxima, Color: Pebble Beach, was indeed a Certified Pre-Owned vehicle. Never deal with this dealership--all Nissan dealerships are individually owned & this dealership has proved my point that their customer service is xxxx poor. Find a dealership that will standby there product & will be willing to make right when issues present themselves. Well, the GM did return my call & left me a voice-mail message, he told me that I better knock it off & told me that the vehicle has a clean vehicle history report & that it was never wrecked. He also said that my vehicle was not a Certified Pre-Owned vehicle & that he had the sticker--I beg to differ with him since I took a picture of the sticker that was on the vehicle the day before I purchased it; bait & switch!!! So much for the customer always being right & catering to the customer: if the headlight issue was taken care of, when I first bought the vehicle, this would not even be an issue, today. Move onto a dealership that not only respects it customers, but also stands by the vehicle & makes right issues that arise; especially when it's only days after purchase. Contemplating contacting the Attorney Generals office & exposing Star Nissan Chevrolet Nissan Volvo to every news station in the Greater Pittsburgh Area. More

I have been a customer there for years. We look around, but always see to end up getting our new Chevys at STar. I would strongly recommend them to any family or friends. I always get agood price, and b but always see to end up getting our new Chevys at STar. I would strongly recommend them to any family or friends. I always get agood price, and best of all, they really take care of us after the sale. Service is excellent also. Highly recommend More

Just bought a Honda from them and have had nothing but problems and they would not fix anything that was wrong with the car with in the first 30 days!!! problems and they would not fix anything that was wrong with the car with in the first 30 days!!! More

They misrepresent their used car warranty and their overall business practices are questionable at best. Their full 90 day warranty is in fact a limited (possibly severely limited) warranty. overall business practices are questionable at best. Their full 90 day warranty is in fact a limited (possibly severely limited) warranty. More

This is the best dealership I have ever worked with! They made my car shopping experience so easy and enjoyable. I would recommend this dealership to everyone. made my car shopping experience so easy and enjoyable. I would recommend this dealership to everyone. More

Was a great place friendly people and helped me find what I was looking for and helped me find a car in my price range I was looking for and helped me find a car in my price range More

Great customer service! Everyone who assisted us was friendly and knowledgeable. Buying a new car here was a good choice, and we would go back again. friendly and knowledgeable. Buying a new car here was a good choice, and we would go back again. More

My wife and I both had a very good experience dealing with Jim. This is the first time we have bought a car from Star, and would do so in the future. Jim was not pushy and was very informed about your with Jim. This is the first time we have bought a car from Star, and would do so in the future. Jim was not pushy and was very informed about your product. Any question he could not answer, he made sure to get an employee who could. We are very pleased with our choice of car and again would like to make Star Chevrolet our dealership of choice. Just to make a point, we are the type of buyer who does return when treated right. More

Just want to let you know Phil Bruley was great when we bought our new sonic I told him about how much i want to pay monthy and he said we can do that. Phil is a very nice person to have work for you. Th bought our new sonic I told him about how much i want to pay monthy and he said we can do that. Phil is a very nice person to have work for you. Thank you Vicky Howard More