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Deery of Ames Chrysler Dodge Jeep RAM
Ames, IA
1,244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,244 reviews
November 02, 2020
This customer would like to work with Mark Chasey.Hello, This customer would like to work with Mark Chasey. Hello, I had an unusual experience with your dealership, that i have never experienced with any ot This customer would like to work with Mark Chasey. Hello, I had an unusual experience with your dealership, that i have never experienced with any other dealership when it came to honesty. I inquired about a 2020 Ram Truck Blue Laramie. My sales person was Chad Lichtenberg. I contacted him on October 27th with 18 emails back and forth. October 28th we had 9 emails back and forth. And on October 29th 13 emails with one of the emails telling me the manager has accepted my offer. I filled out the credit app which I was approved (our ratings in the 800s) and I had Chad get me prices of added running boards and spray in bedliner on the truck, which he did give me those figures. I talked to Chad Friday morning and gave my Credit Card for the $500 down on Friday October 30th. I called Chad on his cell phone because I wanted to see the paper work and make sure everything was in order before we came down to sign papers on Saturday (we live an hour away from your dealership) He did not answer his cell phone so I called the dealership and spoke with a manager and telling him I need to see the papers so I know what APR, total amount etc.. A few minutes later Chad called me and said the truck was sold to someone else. Can you explain how this happens? I'm shocked that a deal was already made and someone else came in and probably paid more money then what my offer was even though the manager accepted my offer and we were in the process of buying it. I plan to write Chrysler Corp a letter. We feel we were lied to and the public should know how your dealership does business which is very unprofessional! I should have listened to my daughter when she bought a Jeep from your dealership a couple years ago, she got there and it was nothing what they told her the cost and payments would be, finally after getting ready to walk out the manager came in and told the finance person to give them what was told to them in the first place. It sounds like your dealership is very unprofessional and not honest with their customers! Julie Callender, IA More
by Julie
November 02, 2020
Great experience, fast, efficient and really nice group of people to deal with, very happy with my experience at Derry, would recommend to anyone looking at purchasing a new or used vehicle. of people to deal with, very happy with my experience at Derry, would recommend to anyone looking at purchasing a new or used vehicle. More
by NSAMMLER
Verified CustomerOctober 31, 2020
Thank you for working with me in the purchase of my chevy silverado ltz .Going and doing all the extra things to meet our needs in this,From the first time looked at it and seeing us thru the entire process silverado ltz .Going and doing all the extra things to meet our needs in this,From the first time looked at it and seeing us thru the entire process. Thank you Michael Spaulding again and Kyle in Finance for your extra work in meeting our needs. More
by darwinkrieger01
Employees Worked With
October 24, 2020
Very clean dealership with a wide selection of vehicles to choose from. I was met in the lot by a salesman who answered my questions and I didn’t feel pressured. to choose from. I was met in the lot by a salesman who answered my questions and I didn’t feel pressured. More
by Dep413
October 23, 2020
Jim was and Deery was great throughout the entire buying experience made me feel comfortable and did absolutely anything possible to make sure I was satisfied with my vehicle. Made it very quick and easy an experience made me feel comfortable and did absolutely anything possible to make sure I was satisfied with my vehicle. Made it very quick and easy and will definitely recommend friends and family and will be back in the future. More
by reesebrandon123
October 20, 2020
Everyone there was amazing. They made the experience so easy, and took the time to get me the right vehicle for my family. Chad was awesome and friendly. I will definitely be buying my next vehicle there t easy, and took the time to get me the right vehicle for my family. Chad was awesome and friendly. I will definitely be buying my next vehicle there too. More
by Bleuer7
October 20, 2020
They were very friendly and made my purchase very easy and quick with next to no hassles. I am very pleased with how clean the dealership was and I was impressed with how engaging the staff was throughout and quick with next to no hassles. I am very pleased with how clean the dealership was and I was impressed with how engaging the staff was throughout my purchase More
by gartonk01
October 18, 2020
Chad was top notch and made both me and my wife feel very comfortable from the very start. Much appreciated! We will definitely recommend Deery of Ames. comfortable from the very start. Much appreciated! We will definitely recommend Deery of Ames. More
by Srupp20
October 14, 2020
I visited to see the F150 I saw on the website. When I saw the price drop on the website I knew was very interested and made arrangements to see it. I was very pleasantly surprised to see how well it loo saw the price drop on the website I knew was very interested and made arrangements to see it. I was very pleasantly surprised to see how well it looked crave and sounded. Decision to buy was complete before we got out of the driveway on the test drive. More
by FidoNetDan
October 09, 2020
Great vehicle selection, Jim was knowledgeable with all my questions and the process was easy. Thanks for keeping it simple and getting me out the door quickly! my questions and the process was easy. Thanks for keeping it simple and getting me out the door quickly! More
by bonniesilbaugh
Employees Worked With
