Deery Brothers Chrysler Dodge Jeep Ram of Waukee - Service Center

work is done quickly and staff is great staff is always very nice and work is done promptly and I never have any issues with the work that has been done. Thanks Deery Adel! staff is always very nice and work is done promptly and I never have any issues with the work that has been done. Thanks Deery Adel! More

Serviced the pacifica Anthony is very personable and prompt service for routine service and also the recall that I was not aware of when I made the appointment. Chris was g Anthony is very personable and prompt service for routine service and also the recall that I was not aware of when I made the appointment. Chris was great to go through the technology questions. More

needed service work done. The service mgr try’s to be very accommodating for arranging a time that’s convenient for me to get it in to be serviced. After diagnosis of the pro The service mgr try’s to be very accommodating for arranging a time that’s convenient for me to get it in to be serviced. After diagnosis of the problem,, which was needing new coils and spark plugs, he gave me more than one option to get it fixed since my income is so low. I appreciated his concern and I felt like his honesty with me. More

Very dissatisfied Initially I was pleased with my visit here. Found a vehicle I liked, at a price I could afford as it was a 2nd vehicle for work and winter purposes. W Initially I was pleased with my visit here. Found a vehicle I liked, at a price I could afford as it was a 2nd vehicle for work and winter purposes. Was told needed no work and was a local trade. I was told tires were good and everything on vehicle is great. If I got the vehicle they'd fix the cracked windshield. I agreed to get it. 2 days later I picked up the vehicle. As I was getting off the interstate and braking the steering wheel began to shake and vibrate. Bad. But, I assumed maybe because it's an older vehicle and hadn't been driven for awhile. After all, I was told an inspection was done and everything in vehicle was good to go and needed no work done. I kept stressing that I needed a vehicle that was good to go and didn't need work. It would do that consistently so I let the dealership know. They told me the rotors probably needed resurfaced and would cost about 150!! I only had vehicle for 2 weeks at this time and only put about 200 miles on it!! I was already upset because I haven't made a payment yet and spent 1500+ on an additional warranty along with the 6000 warranty they have!! Took it in and the rotors were so bad, they couldn't be resurfaced said it would cost me $250!! I said no. I was charged 38.84 for the inspection!! I was furious!! The car salesman told me inspection was done and was good to go!! I asked if the vehicle was inspected, she said yes and any work needing to be done would've been reported to manager. Well he didn't release that information to me!! I paid over 300 for new brakes AND rotors!! You can't put old brakes on new rotors. And they looked at the tires, and guess what?! I was lied to by the salesman on those too!! The guy said I need new tires IMMEDIATELY these are very close to blowing out!! So I spent another 625!! And I still haven't made a payment yet!! I haven't had the vehicle for even 30 days yet!! I am so pissed and will never go back to this dealership!!! More

Service Several service invoices more than 10% above verbal quotes. They say they guarantee service for 12 months but do not back that up when something break Several service invoices more than 10% above verbal quotes. They say they guarantee service for 12 months but do not back that up when something breaks - even when they can't not find a reason for the breakage. More