Deery Brothers Chrysler Dodge Jeep Ram of Waukee

I purchased my son's first car for him and the entire process was a nightmare. We bought the car on a Tuesday and it wasn't ready to go until Friday. I was told it would be available at 8:45 Friday morni process was a nightmare. We bought the car on a Tuesday and it wasn't ready to go until Friday. I was told it would be available at 8:45 Friday morning. When we arrived to pick it up the salesman (Zion) told me they forgot to detail it and it would take 2 more hours. On Tuesday when we bought the car, there were 2 keys, and they somehow managed to lose one of the keys in the process. After getting lied to and getting the runaround about how they would get me a new key fob, I am still without it. I've decided to go to another dealer other than Deery to get the 2nd key programmed, which is now going to cost me more money. To top it off, when i did finally leave with the car, it was at a quarter tank of gas, so I got to spend $59.91 in gas before I could even drive it home. Zion the salesman tells you what you want to hear and never follows through. I will never deal with Deery Waukee again. Terrible experience! More

Service Department is excellent. It feels like dealing with small town people who care, while still having all of the big city amenities. I really appreciate how much they cared ab It feels like dealing with small town people who care, while still having all of the big city amenities. I really appreciate how much they cared about my situation. More

The dealership never even responded to my inquisition on if a vehicle was available or what my trade-in would be valued at if a vehicle was available or what my trade-in would be valued at More

I didn’t have any contact with this dealership. I bought my car elsewhere, but figure any place is better than the dealership I actually bought it from: Dewey Outlet. Why aren’t you asking me ab I bought my car elsewhere, but figure any place is better than the dealership I actually bought it from: Dewey Outlet. Why aren’t you asking me about those xxxxxxxx? More

All I asked for was more pictures of a certain car since the advertisement only had three available. After that I was inundated with phone calls and text messages and not one of them provided me with any pi the advertisement only had three available. After that I was inundated with phone calls and text messages and not one of them provided me with any pictures. They completely ignored my initial request. More

I Reached out to the dealer twice but NEVER received a return email or call. Obviously they do not need or want my business. return email or call. Obviously they do not need or want my business. More

If you need any service on your vehicle,plan to wait about 2 months. They must have terminated all there mechanics, during Covid. Even if you purchased a new vehicle, the wait is the same. about 2 months. They must have terminated all there mechanics, during Covid. Even if you purchased a new vehicle, the wait is the same. More

Purchased a new Chrysler 300 with Mark Parker and I am extremely happy with the purchase and how smoothly the purchase went. I highly recommend Mark Parker and Deery Waukee for your next purchase. extremely happy with the purchase and how smoothly the purchase went. I highly recommend Mark Parker and Deery Waukee for your next purchase. More

Bought a New Jeep in early October and noticed the spare had a scratch on the wheel. Never once got called back, but stopped in twice and was told to expect a call to schedule getting it fixed. Several mont had a scratch on the wheel. Never once got called back, but stopped in twice and was told to expect a call to schedule getting it fixed. Several months later and still nothing. They were fine for the purchasing part, but after they don't seem to care as you already bought something. I am not even planning to go there for any service at this point. Also, I referred a coworker not long after my purchase and have not gotten my promised incentive. More