Deery Brothers Chrysler Dodge Jeep Ram of Waukee

Warranty work Not pleased that all my controls were changed including the radio station. No estimate was given as to the amount my service work was going to cost. Not pleased that all my controls were changed including the radio station. No estimate was given as to the amount my service work was going to cost. More

Sales staff great / service not so much Would recommend for sales - not sure yet on service work. Had to wait a week so vehicle could be serviced. When the car was delivered, the passenger h Would recommend for sales - not sure yet on service work. Had to wait a week so vehicle could be serviced. When the car was delivered, the passenger headlight was out and the radio was not working properly. Took the car right back and was promptly provided with a "loaner". Headlight and radio were replaced but service did not check to make sure radio was working before signing out for delivery. Needless to say there is still an issue with the radio. Willing to fill out another review if I ever get my vehicle. More

First time service customer I had a problem with the check engine light being on. It took quite awhile to repair so I was given a loaner vehicle. The problem was fixed in a satis I had a problem with the check engine light being on. It took quite awhile to repair so I was given a loaner vehicle. The problem was fixed in a satisfactory time frame and customer service was great. I was lucky that the problem was covered by my extended warranty and the paperwork and verification was all handled by the service department. Great job. More

False advertising Vehicle advertised with 3 months of XM radio. There is no XM radio in car. Was told used vehicle was never in crash but found paperwork in glove compa Vehicle advertised with 3 months of XM radio. There is no XM radio in car. Was told used vehicle was never in crash but found paperwork in glove compartment from a body shop. It had $11,000 in damages. Vehicle advertised with a warranty, but warranty was something I was supposed to buy with big cost $$$. However I am happy so far with the vehicle. More

Fast and responsive service. I needed a new vehicle as mine was totaled and I wanted to get the same model in a 2019 version. The accident was on Tuesday and by Saturday they deli I needed a new vehicle as mine was totaled and I wanted to get the same model in a 2019 version. The accident was on Tuesday and by Saturday they delivered one to my doorstep. (I am 2 hours from them) Very friendly on the phone and quite responsive to my questions about updated featrures. I was quite impressed. More

No hassle easy to deal with They gave me a good deal on my trade in and worked very hard to get me into exactly what I was looking for in a truck, very good staff. They gave me a good deal on my trade in and worked very hard to get me into exactly what I was looking for in a truck, very good staff. More

Recall Got a call on an open recall on my truck. Took it in too get fixed, and 10 minutes later I was back on the road. Quick and efficient! Got a call on an open recall on my truck. Took it in too get fixed, and 10 minutes later I was back on the road. Quick and efficient! More

Great place to work with Just say old man and no management there are very helpful and easy to work with. And are concerned about you and and the outcome you have received. Just say old man and no management there are very helpful and easy to work with. And are concerned about you and and the outcome you have received. More

Up front about everything Everyone from the salesman to the manager were up front about everything. They gave exactly what my trade in was worth, and no haggle pricing. Thi Everyone from the salesman to the manager were up front about everything. They gave exactly what my trade in was worth, and no haggle pricing. This was a great experience. More

Customer service beyond expectations! I I was over due for oil change. I had an emergency and need it taken care if fast as a family member has passed away unexpectedly and I needed to drive I was over due for oil change. I had an emergency and need it taken care if fast as a family member has passed away unexpectedly and I needed to drive to Florida the next day. They worked Mr car in, came to my house and picked it up and dropped out back off! More