
Deery Brothers Chrysler Dodge Jeep Ram of Waukee
Waukee, IA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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oil change- basic sevice check I love the new facility. The staff is professional, friendly, and prompt. I look forward to your service and support for my Jeep in the future. I love the new facility. The staff is professional, friendly, and prompt. I look forward to your service and support for my Jeep in the future. More
Love my 300!!! Let me start by saying this dealership is about 4 hours away from where I live. I’d been searching for a specific Chrysler 300, and they had exactly w Let me start by saying this dealership is about 4 hours away from where I live. I’d been searching for a specific Chrysler 300, and they had exactly what I was looking for. Ben was very friendly and quickly answered my questions. He also sent more pictures and even a video. My husband and I decided to make the trip to see the car. When we arrived, Ben and TJ were very welcoming and friendly. TJ was extremely knowledgeable and explained all of the assisted driving features before we pulled out of the lot. He also answered questions while I was driving. After the test-drive, Ben and TJ offered to look up some other cars I’d found in my search and continued to answer our questions. This not only helped me compare the models and features but saved me a great deal of time from having to contact other dealerships to inquire about those other cars. As a result, we found their car to have the most features at the best price! In addition, they offered a great price for our trade-in! We had planned to bring our own financing from our credit union, but they were able to get us an even better rate. Throughout the whole process, they kept asking us if we needed anything and offered bottled water. TJ even let me charge my phone since we’d forgotten our cord. When we were ready to leave, I walked out to find what looked like a brand new car! They’d buffed and detailed the entire car and put in a full tank of gas since they knew we had a long drive home. TJ also surprised me with a Chrysler t-shirt and cool tumbler. They both thanked us again, and TJ said to let him know if I had any questions about the features or needed help setting up anything. The dealership, itself, is very nice. It was recently built and is very spacious and clean. The restrooms are also clean, and there’s even a nice family restroom. There is a very large, comfortable waiting area with a big tv and a playroom for kids with a tv, books, and toys. Overall, I would definitely recommend this dealership! Ben and TJ are incredibly genuine and will go above and beyond in the name of customer service! More
Teen Car We had a really nice visit with the dealership last week. We were pressed for time and were very pleased with our experience. Great job! We had a really nice visit with the dealership last week. We were pressed for time and were very pleased with our experience. Great job! More
Did not appreciate the extra cost with diagnostic and added I felt as if the individuals working in the service center were very “green”. I know this is a new location however I would expect certified individu I felt as if the individuals working in the service center were very “green”. I know this is a new location however I would expect certified individuals answering phones and points of contact for service. I felt as if I had to walk them through step by step. Hopefully time will help improve overall knowledge of the service department and front office staff. I do have to call out that Tom (sales) was amazing to talk to and he truly represents a top performing associate. More
Horrible service and does what they want I took my Jeep in to have a 110v plug repaired that broke. They charged me $130 to diagnose “how broken the plug was”. I handed them the parts it cou I took my Jeep in to have a 110v plug repaired that broke. They charged me $130 to diagnose “how broken the plug was”. I handed them the parts it couldn’t get anymore broken. Since I had the Jeep in I figured I would have some other warranty work done and have my radio replaced. After having my Jeep for a month waiting on the radio I get a call telling me my battery is now dead and that is another $300 repair. Upon picking up my Jeep I was presented with a bill for over $1000. Upon reviewing I discovered they did recall work that I declined to have done - mind you they had it in the bill, a sticker under my hood and documentation in the passenger seat upon me having a melt down they came back and said sorry we didn’t do the recall our mistake. This still did not explain why my bill was almost $400 more than I expected. Upon further review it was discovered they charged me for my battery replacement twice. After I left the dealership upset and headed to my next appointment I decided to check how the replacement plug looked - they didn’t fix it!! Said I declined to have the work done. Now why would I decline to have it fixed when that is what I took my Jeep in for in the first place... further if I declined the work I would not have left my Jeep for a month I would have picked it up right away and waited for the radio to arrive. After a second melt down the service manager fixed it for “no charge” however I paid $130 to have them confirm the plug was in fact broken after handing them the broken parts!! I will never step foot on this dealers lot. They are liars, do not communicate and seem to do whatever repairs they feel are necessary. More
Oil change Fantastic service. Quick and thorough work done on my vehicle. Nice, clean, large waiting area. I would recommend this oil change & service at this de Fantastic service. Quick and thorough work done on my vehicle. Nice, clean, large waiting area. I would recommend this oil change & service at this dealership. More
Purchased our 2nd vehicle Everyone involved in our purchase was courteous, respectful and helpful. They made the purchase and trade-in very easy and without a long process. Th Everyone involved in our purchase was courteous, respectful and helpful. They made the purchase and trade-in very easy and without a long process. The waiting area is very inviting and comfortable too. More
Travel trouble Traveling from New York to Colorado....had throttle control issue....Matt and the service guys got me back in a very reasonable time frame. Very pleas Traveling from New York to Colorado....had throttle control issue....Matt and the service guys got me back in a very reasonable time frame. Very pleased. More
The service department was helpful, timely, and pleasant. Deery service department was efficient, clean, and knowledgeable. They found some other issues for me as well. They didn’t make me feel like I HAD to Deery service department was efficient, clean, and knowledgeable. They found some other issues for me as well. They didn’t make me feel like I HAD to do the work, but were very encouraging and helpful. More
Got exactly the car I wanted I told Lindsey the car make and model I wanted and drove home with it that day. Everyone I spoke to at Deery was courteous and helpful. I told Lindsey the car make and model I wanted and drove home with it that day. Everyone I spoke to at Deery was courteous and helpful. More