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Deery Brothers Chrysler Dodge Jeep Ram of Waukee

Waukee, IA

4.8
395 Reviews
Deery Brothers of Waukee is metropolitan Des Moines’s newest dealership. With Iowa’s only Jeep exclusive showroom and state of the art service center, our dealership is committed to giving you the best customer value and experience in the industry. Our values are committed to customer satisfaction. These values are delivered by employees that are committed to friendliness, respect, efficient use of technology and creating a family atmosphere that builds customer and employee loyalty. If we do not have the exact vehicle that meets your needs, we can locate it and have it on premise in a short amount of time. We are part of the Deery Automotive Group. The Deery Automotive family is the largest Iowa owned automotive network in our proud state. We are family/owner operated in our locations and this helps us deliver on our goal of being your first choice in buying or servicing your family’s vehicle needs.
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1000 West Hickman Road

Waukee, IA

50263

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Showing 395 reviews

February 12, 2021

It was a pleasure to do business with this dealership. Nerman was great dale sid a great job to i even sent my daughter to nerman to buy her first car More

by Hegstromt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Hardison, Nermin Duratbegovic
February 10, 2021

Wow I had amazing time , the sale guy was so patience and honest with me . I ended up getting a car. Thank you Mark Parker your customers service is amazing, the world need more people like you .💯💯💯💯💯� More

by KessellyTracey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Parker
January 07, 2021

Purchased a 2019 Ram 2500 beginning of December 2020 Got it home and realized the front bumper had a large dent in it that we DID NOT SEE THERE when we looked it over before buying. After reaching out to Ch More

by dzgrove99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tollari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Izzy Viso
July 15, 2020

My son had his car totalled out on a Monday night while parked at home. I called Deery on Wednesday when I was informed it was in fact being totalled out. Steve helped me with the process of filing his Gap More

by Bellarose5332
Recommend Dealer
Yes
Employees Worked With
Steven Shea, Dale Hardison
Jul 15, 2020 -

Deery Brothers Chrysler Dodge Jeep Ram of Waukee responded

Bellarose5332, Thank you SOOO much for the kind words. We love to help, especially when unexpected things like this come up. I am happy to hear you are completely satisfied with your purchase! Please don't hesitate to reach out with any questions or needs in the future. Sincerely, Jordan Gray

July 15, 2020

language barrier-- ask him to slow down to understand typical dealership, all words no action. Dale has no customer relations skills..comes off pompous with attitude.. Wouldn't recommend this place when s More

by bob
Customer Service
Recommend Dealer
No
Employees Worked With
Dale Hardison, Izzy Viso
June 13, 2020

Hello all i wanted to share this because i been hearing lots talking about going to Deery dealer ship in waukee. please dont go and give them business. they are super shaddy and only out to take you an More

by limitless0212
Recommend Dealer
No
Employees Worked With
Steven Shea, Michael Vyrostek, Dale Hardison
April 07, 2020

Lindsay Baker rock it our of the park We had just left another car dealership down the road and they were very high pressure and rude, I was going to call it a day on truck shopping. Husb More

by Valeriejfox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Baker
March 18, 2020

Easy going and probably one of my best experiences with buying a car so far. Lindsey was very down to earth and readily available whenever I had questions. I live 2 hours away and we did most of the sa More

by Jjdeeds47
Recommend Dealer
Yes
Employees Worked With
Lindsey Baker
March 16, 2020

Hassle Free! Ben and Michael made the experience great. The dealership as a whole is 1st class. Great selection, clean facility and great service department. W More

by Wrangler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Vyrostek, Benjamin Holdiman
March 05, 2020

The used car salesman treated me like dirt. Protip if you want good customer service ask for the new car salesman. No idea how such a rude person ended up with a job that should be focused on customer servic More

by Jh169
Recommend Dealer
No
Employees Worked With
Dale Hardison
Mar 06, 2020 -

Deery Brothers Chrysler Dodge Jeep Ram of Waukee responded

We strive to please all of our customers. We continuously strive to meet and exceed our customer expectations in both sales and service. We apologize and we do appreciate your business and hope that we can work together in the future whether it be sales or service.

Mar 06, 2020 -

Jh169 responded

This does not address the root of the problem which is poor customer service. A proper response would include what is being done to address the issue of poor customer service. So, what is being done? My experience last night made it quite clear not everyone on the team is striving to meet/exceed expectations. I suggest Deery upper management get together as a whole to set internal expectations on the level of customer service expected of employees. You're not going to retain customers like me if this doesn't happen. Just one employee with a bad attitude can ruin the whole customer experience, regardless of the exceptional level of customer service others on the team are clearly striving for.

Mar 06, 2020 -

Deery Brothers Chrysler Dodge Jeep Ram of Waukee responded

This issue has been brought to upper management's attention and is being addressed. We will use this as a learning tool to continue to improve our customer service and relationships. Thanks again for your feedback and your business.

Mar 06, 2020 -

Jh169 responded

I hope that is the case and I hope customer service improves. It turns out the vehicle does not have floor mats. I've asked for the dealership to provide replacements and it doesn't sound like that's going to happen unless I pay. I really do hope you reconsider. After all said and done, it's a reasonable request.

Mar 06, 2020 -

Deery Brothers Chrysler Dodge Jeep Ram of Waukee responded

Jessica will be contacting you shortly, we got you floor-mats. Thanks for the purchase and feedback. Have a great weekend!

Mar 21, 2020 -

Jh169 responded

It seems the only way to get a response from Deery is through this website. I texted Jessica to resolve an issue with warranty paperwork. She had promised to take care of it on 3.14.2020. I followed up with her via text on 3.18.2020 to find out she is unfortunately sick and referred me to Steven Shea. I sent Steven an email on 3.18.2020 and still have not heard back as of today 3.21.2020. The issue is that when talking with Jessica and Steve, we made it clear that we wanted a warranty that would last the life of the loan (in this case 7 years). The paperwork correctly indicated an 84 month loan so I signed the paperwork. It as only after the fact while I was looking at warranty information did I notice that the paperwork incorrectly states that the warranty will expire on 9/21/2025. It should expire on 3/5/2027 (7 years after my purchase). This needs to be resolved ASAP.

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