Dean Team Volvo Cars of St. Louis

*BUYER BEWARE* When buying out of state be sure to save every text message and record every phone call, just as I have! What started out as a great buying experience, has now led to a 3-month debacle, e every text message and record every phone call, just as I have! What started out as a great buying experience, has now led to a 3-month debacle, ending with me having to take this dealership to small claims court. All because this dealership wants to save around $750 instead of doing what's right! I bought a 2020 Buick Regal GS with 13k miles on it, sight unseen. I specifically asked Bob, my salesman, on the condition of the vehicle stating "Also I know this probably isn't the case but for formality. There's no issues with the vehicle I need to be made aware of? Paint or body issues, undercarriage or mechanical issues, interior issues?" To which Bob replied "it's a very nice car." However, when the car arrived on transport I immediately noticed there were several dents/dings on the door, two wheels were curb rashed, and it had significant pain damage all over the hood/roof of the vehicle! I express these concerns to Bob immediately the next morning followed by multiple pictures of the issues. He told me he didn't know how that was missed because he "checks cars for stuff like that himself." He told me he would speak to management and I began getting estimates. Bob and his boss Scott said the estimates were way too high. So they asked me to go get more estimates. Which they also agreed were too high. The 4 estimates ranged from $2,743 to $4,278 which was just for the paintwork. I told them the dents and wheels I would be fair and just address myself. They told me the best they could do is give me $1,000 because that's what their bodywork guy they use would charge them. Which obviously they would get a discount, because I'm just some guy off the street. This was after a month and a half of giving me the runaround. I told him that was unacceptable and I asked to speak to Bob's manager Scott over the phone. The three of us had conference call (which I recorded) and we discuss an idea I previously had, that they come pick up the vehicle to have the work done by their guy. However, they knew the logistics would be complicated so they wanted me to call my lowest estimated quote and try to negotiate a lower price with them. I told them no that's not my place that's on them, so they did. They would not come down on the estimate, which was the obvious outcome. So we proceeded with them picking up the car. Bob said he would get back to me with dates on getting the car picked up. After over 4 weeks of waiting, which has been the norm throughout this process, delays after delays. I told Bob they needed to find a way to come up with the ~$750 to just have the work done here. I was told that was not an option. The best they can do is give me $1,100 to which I said no. I asked when they could pick up the car and how soon could I have it back. Keep in mind I'm 5 hours away. Bob told me it would be another week before he can have it scheduled, a few days before the car arrives to them, two weeks before it's done and they can get it coordinated to come back to me. He added, it could be sooner it could be longer. Which we all know it's typically going to be longer. I was shocked by this, because I was expecting them to have confirmed dates already, as I had been waiting over 4 weeks for this exact information initially. It seems it is of such low priority that nothing had been done! I told them if the car was going to be out of my possession for an undetermined amount of time I would like a rental car and they also fix the curbed rash wheels ($85 each). Bob told me that would not be an option, forcing me to be without a vehicle for an undetermined amount of time, which is unrealistic! I said that was unacceptable and again they needed to either get me a rental car or come up with the additional little expense to have the work done here locally. I was told either take the $1,100 or deal with their undetermined timeline. I will now be taking this to small claims court. More

I am an out of state buyer who traveled to pick up the car in St. Louis. Paul was fantastic in his professionalism throughout all aspects of the sale. From answering my initial call about the Volvo I saw car in St. Louis. Paul was fantastic in his professionalism throughout all aspects of the sale. From answering my initial call about the Volvo I saw on the internet, through the negotiation, and after the sale, Paul exceeded my expectations to ensure my satisfaction. Additionally, Shelby followed through with all the paperwork through texts, emails, and phone calls to ensure all the documents were completed BEFORE I arrived in person. This professional dealership went above and beyond the call of duty in every respect. I hope to be a repeat customer. Well done. Highly recommended! More

This was a very comfortable buying experience. I did not feel pressured to buy same day, and we worked together to reach agreeable terms! I would highly recommend this dealership and Paul to anyon I did not feel pressured to buy same day, and we worked together to reach agreeable terms! I would highly recommend this dealership and Paul to anyone looking to buy a vehicle. More

I located a hard to find 2018 Focus ST at Dean Team Volvo and Paul and his Team put me in this car within a week. When dealing with professionals like the Dean Team, the car buying experience was a pleasura and Paul and his Team put me in this car within a week. When dealing with professionals like the Dean Team, the car buying experience was a pleasurable one! Thanks More

John Montgomery and Kim Billups provided me with superb customer service. They got me the best deal on an awesome car! If you are in the market for an automobile, I would definitely recommend the Dean Te customer service. They got me the best deal on an awesome car! If you are in the market for an automobile, I would definitely recommend the Dean Team. More

This was my first purchase of a car for myself. Paul, Shelby, and Brian made this an incredibly easy and enjoyable experience. Thank you so much! Paul, Shelby, and Brian made this an incredibly easy and enjoyable experience. Thank you so much! More

Shelby and Paul took really good care of us. They made the process as quick and easy as possible. I couldn’t have asked for a better team to work with. They explained everything and made sure th They made the process as quick and easy as possible. I couldn’t have asked for a better team to work with. They explained everything and made sure that I understood what I was getting myself into. More

I can not say enough good things about Jen! She was a pleasure to work with from the start! This is the 7th dealership I have purchased from in the St.Louis area and this dealership was hands d She was a pleasure to work with from the start! This is the 7th dealership I have purchased from in the St.Louis area and this dealership was hands down the best! There was no pressure, it was like talking to a friend with Jen. Once we got over to finance, she introduced us to Shelby who was just as amazing to work with. Everything that was agreed to, was taken care of for the purchase of our 2019 Volvo XC90. We loved Jen so much, my husband sent his mother to her 2 days later,and now she is buying a car from her too😁 More

Jen made our car buying experience seamless. A pleasure to deal with. Go see her for your next purchase! A pleasure to deal with. Go see her for your next purchase! More

Paul and his team were helpful and responsive. Paul helped us consider several car options and ultimately we are very happy with the car we drove home with. 10/10 would do again! Paul helped us consider several car options and ultimately we are very happy with the car we drove home with. 10/10 would do again! More