Dean Team Volvo Cars of St. Louis

We really enjoyed working with Paul, Brian, Shelby, and the team at the Dean Team. Great follow-through, straight-forward, and a great set of folks overall. the team at the Dean Team. Great follow-through, straight-forward, and a great set of folks overall. More

Great car buying experience! I live out of town, but Dean Team Volvo Cars had the car I wanted to purchase. I worked with Bob and he was able to facilitate a deal including a t I live out of town, but Dean Team Volvo Cars had the car I wanted to purchase. I worked with Bob and he was able to facilitate a deal including a trade in over the phone. There was no pressure, no false sense of urgency, just attentive communication. I drove in to sign paperwork and pick up my car. He came in on his day off just to meet me and make sure everything went smoothly. The finance team was transparent and there were no surprises. The pick up process was quick and easy. Everyone I worked with with during this transaction was professional and friendly. Not your stereotypical car buying experience for sure. I highly recommend Dean Team Volvo and Bob if you are in the market for a new car. More

Great purchase experience all around. I originally made initial contact with sales manager Brian Jackson who assisted me along with sales associate Jamel Heard on a used vehicle purchase. I originally made initial contact with sales manager Brian Jackson who assisted me along with sales associate Jamel Heard on a used vehicle purchase. Both were great to work with. More

John the car man and Kim were very helpful and patient. They helped me get the EXACT car I wanted!!! I’m very thankful! They helped me get the EXACT car I wanted!!! I’m very thankful! More

I was greeted at the door and taken care of throughout the whole process. Paul gave me the best experience I've ever had buying a vehicle, even after hours. the whole process. Paul gave me the best experience I've ever had buying a vehicle, even after hours. More

I can't say enough good things about this dealership. This is the second time in less than a week that I have purchased a car. This time, I purchased a used Jetta. Once again, Caleb was the perfect sales This is the second time in less than a week that I have purchased a car. This time, I purchased a used Jetta. Once again, Caleb was the perfect salesperson...he thoroughly went over the car and was just a pleasure to work with. He even stayed late to make sure I had everything I needed. I purchased the vehicle on a Friday evening and was really impressed with how quickly and efficiently Shelby and Brian worked together on the financing. They made sure I got the best deal possible and thoroughly explained all of my options for warranties. I will definitely recommend this dealership, and especially the team I worked with, to all my friends and family. More

John Montgomery is amazing at what he does and I would recommend him to my friends and family. recommend him to my friends and family. More

The customer service given by team member F. Williams was extraordinary!!! I recommend seeking him out if you need assistance. Williams was extraordinary!!! I recommend seeking him out if you need assistance. More

I could not have imagined a more efficient, enjoyable experience buying a car. Caleb really took the time to go over the entire car with me and answer all my questions. It was very obvious that he was ex experience buying a car. Caleb really took the time to go over the entire car with me and answer all my questions. It was very obvious that he was extremely knowledgeable about all the features and technology. I did not feel rushed or pressured at all. I was also impressed with how seamlessly and professionally Brian and Shelby worked together to get me the best deal possible. You could really tell they both had a great deal of experience and knowledge as well. Overall, the best, easiest, and most rewarding car buying experience. 5 star dealership! More

*BUYER BEWARE* When buying out of state be sure to save every text message and record every phone call, just as I have! What started out as a great buying experience, has now led to a 3-month debacle, e every text message and record every phone call, just as I have! What started out as a great buying experience, has now led to a 3-month debacle, ending with me having to take this dealership to small claims court. All because this dealership wants to save around $750 instead of doing what's right! I bought a 2020 Buick Regal GS with 13k miles on it, sight unseen. I specifically asked Bob, my salesman, on the condition of the vehicle stating "Also I know this probably isn't the case but for formality. There's no issues with the vehicle I need to be made aware of? Paint or body issues, undercarriage or mechanical issues, interior issues?" To which Bob replied "it's a very nice car." However, when the car arrived on transport I immediately noticed there were several dents/dings on the door, two wheels were curb rashed, and it had significant pain damage all over the hood/roof of the vehicle! I express these concerns to Bob immediately the next morning followed by multiple pictures of the issues. He told me he didn't know how that was missed because he "checks cars for stuff like that himself." He told me he would speak to management and I began getting estimates. Bob and his boss Scott said the estimates were way too high. So they asked me to go get more estimates. Which they also agreed were too high. The 4 estimates ranged from $2,743 to $4,278 which was just for the paintwork. I told them the dents and wheels I would be fair and just address myself. They told me the best they could do is give me $1,000 because that's what their bodywork guy they use would charge them. Which obviously they would get a discount, because I'm just some guy off the street. This was after a month and a half of giving me the runaround. I told him that was unacceptable and I asked to speak to Bob's manager Scott over the phone. The three of us had conference call (which I recorded) and we discuss an idea I previously had, that they come pick up the vehicle to have the work done by their guy. However, they knew the logistics would be complicated so they wanted me to call my lowest estimated quote and try to negotiate a lower price with them. I told them no that's not my place that's on them, so they did. They would not come down on the estimate, which was the obvious outcome. So we proceeded with them picking up the car. Bob said he would get back to me with dates on getting the car picked up. After over 4 weeks of waiting, which has been the norm throughout this process, delays after delays. I told Bob they needed to find a way to come up with the ~$750 to just have the work done here. I was told that was not an option. The best they can do is give me $1,100 to which I said no. I asked when they could pick up the car and how soon could I have it back. Keep in mind I'm 5 hours away. Bob told me it would be another week before he can have it scheduled, a few days before the car arrives to them, two weeks before it's done and they can get it coordinated to come back to me. He added, it could be sooner it could be longer. Which we all know it's typically going to be longer. I was shocked by this, because I was expecting them to have confirmed dates already, as I had been waiting over 4 weeks for this exact information initially. It seems it is of such low priority that nothing had been done! I told them if the car was going to be out of my possession for an undetermined amount of time I would like a rental car and they also fix the curbed rash wheels ($85 each). Bob told me that would not be an option, forcing me to be without a vehicle for an undetermined amount of time, which is unrealistic! I said that was unacceptable and again they needed to either get me a rental car or come up with the additional little expense to have the work done here locally. I was told either take the $1,100 or deal with their undetermined timeline. I will now be taking this to small claims court. More