Dean Team Volvo Cars of St. Louis

Hands down best customer service! Brandan was a absolute pleasure to work with and the whole Dean Team Staff. I would recommend them to all of my friends and family! THANKS DEAN TEA Brandan was a absolute pleasure to work with and the whole Dean Team Staff. I would recommend them to all of my friends and family! THANKS DEAN TEAM!! More

From Potential Buyer to Forever Buyer "Great Service" Brandan Spraul is wonderful! He gave us the very best service. I truly appreciated his kind and gentle demeanor. He was very patient "Great Service" Brandan Spraul is wonderful! He gave us the very best service. I truly appreciated his kind and gentle demeanor. He was very patient with our situation and was extremely understanding. Keep up the great work!! More

Our Problem Car Re$old to New Customer Avoid. Like the plague. Apologies for the long post here, but if you're thinking about buying a Volvo, please take a moment to read: We leased a ne Avoid. Like the plague. Apologies for the long post here, but if you're thinking about buying a Volvo, please take a moment to read: We leased a new XC90 Hybrid from Volvo of Brentwood in early 2016. The car had a lot of problems right from the start. In less than a year, the center console that powers the temp/GPS/sound/etc. failed numerous times, the transmission failed, the windshield leaked, defrost & air conditioner had to be repaired, it stalled & was towed to the dealer, and - most concerning - the backdoor locks would occasionally malfunction and trap passengers in the car until someone opened the door from the outside. Needless to say, the XC90 Hybrid was the worst car we've ever had. But - it's a car. It happens. The real problem with Volvo of Brentwood is how they handled the situation. It literally took me months to reach the dealership General Manager, Edin Hadziafendic. I left a number of messages and wrote to him. No reply. In December 2016, after the central console that was replaced/rebooted several times started to glitch out again, I finally went into the dealership and sat down until he would come out to talk to me. After a long conversation, Mr. Hadziafendic told me that the XC90 Hybird model 'was having a number of problems', and that he was generally keeping them 'off his lot.' He offered to 'send our car back to Volvo' and switch us out into a different car. He wanted us to sign a new, three-year lease. I told him that I wouldn't add another year onto our existing contract, and he replied that he'd 'check into it' to 'see what he could do.' I'll skip the details of the eventual switch, except to say that it wasn't good. What happened next, however, is why I'm now spreading the word. The Volvo XC90 we returned had a list of unresolved service items that were written up by the Volvo Brentwood service team. Again, it was my understanding that the car was 'to be returned' to Volvo. What actually happened --- the car was put on the market the day after we returned it, and quickly resold to a buyer on the West Coast. I only know about the resale because about a week later I received a call from a tow company in Washington. Our personal contact data was still linked to the car [another problem] and the XC 90 we returned was apparently broken down - again - on the side of the road. After that call, I pulled the title information and it showed no record of the Volvo XC ever being repaired again after we returned it to Volvo Brentwood. No record even of repairs to the known problems that we had detailed (in writing) with their service team. The problems we had with our XC90 were an irritating inconvenience. The fact that the dealer turned around and sold our problems to a second, unsuspecting customer is appalling. PS: I have sent all of this information to Volvo's US corporate office, and their response has been flat disinterest. I was told they are "unable to address any of the issues" regarding the XC 90 we returned, and that "they regret the dealer told you the vehicle was being sent back to Volvo and that didn't happen." But that's it. I've been surprised, frankly, that Volvo USA has also appeared to be unconcerned that the last service issues with our XC90 Hybrid don't appear to have been repaired before it was sold. It's a cavalier apathy that doesn't seem to align with their former reputation for safety. Caveat Emptor - Buyer beware. More

Quick, Friendly, and GREAT DEAL I recently stopped into Dean Team on a recondition by a friend who just bought a car here. I was looking to lease a new Volvo S60. I was greeted by Ku I recently stopped into Dean Team on a recondition by a friend who just bought a car here. I was looking to lease a new Volvo S60. I was greeted by Kurt who was very friendly and knowable about the car. Fell in love on the test drive, I knew I found the one. The pricing was very simple and easy "no hard sells or strong arms here" which was a nice change of pace. The finance was fast and friendly as well. Scott explained the terms and the different options I had for the lease. I was pleased with how quick the whole thing took and how friendly everyone was. I will be coming back again!! More

Deanteam made our day with the purchase of our new car. Brandon provided great customer service with a smile an Edin the Sales manager gave us satisfaction with our trade-in. I have to say that Scott Varnu Brandon provided great customer service with a smile an Edin the Sales manager gave us satisfaction with our trade-in. I have to say that Scott Varnum did a great job helping us with financing, he went out of his way to make the deal providing GREAT CUSTOMER SERVICE. Thank U Dean team. More

Great service. Brandan and Scott help me a lot and make my car buying experience so easy. If you are looking for a new car this is the place to go. Brandan and Scott help me a lot and make my car buying experience so easy. If you are looking for a new car this is the place to go. More

Purchase of pre-owned 2013 BMW On 2/4/2017, I went to Dean Team Volvo dealership to purchase a 2013 BMW off lease that was on their web page. When my husband and I arrived they told On 2/4/2017, I went to Dean Team Volvo dealership to purchase a 2013 BMW off lease that was on their web page. When my husband and I arrived they told us they didn't have that car but had something similar in silver/gray and the cost was a little more. While there were some issues around getting the car that I wanted, I finally drove my "new" used car home on 2/6/2017 and my issues were resolved. Just a couple of things to point out to car buyers anywhere they shop in Missouri. Missouri does not have a "lemon law" or a "cooling off period" on used/pre-owned cars at all, so please look the car over closely and don't let the sales people push you faster than you are ready to move forward. Take the car for a test drive and while on that drive, pull over and get out and walk around the car and look it over good. Also make sure that the interior is clean and in an acceptable condition for what you are paying for the car. If there is ANYTHING you have issues with, do not sign on the dotted line until everything has been resolved to your satisfaction. This is at any dealership in Missouri, so just remember you cannot have buyer's remorse even the same day you purchase a used vehicle in Missouri. Edin, Scott and Kurt were all very helpful at the dealership and spent plenty of time with my husband and I. In the end, I found Dean Team Volvo to be fair, helpful and respectful of my concerns, and that is what really counts. More