Dean Team Volvo Cars of St. Louis

Hostage Service/Parts Pricing 2006 Volvo S 60 2.5 T It's hard to be civil in discussing my recent experience in getting price quotes for my Volvo. In response to an automatic a 2006 Volvo S 60 2.5 T It's hard to be civil in discussing my recent experience in getting price quotes for my Volvo. In response to an automatic alert for maintenance at 120,000 mile service I called for a quote. The service book calls for a timing belt, plugs, filters, check ups etc. The quote was about $1600. I got the same work done with guaranteed OEM parts for $941 from a certified mechanic. That is almost excusable, until I lost my key fob and my spare is partially broken. I called for a replacement FOB and key. The cost for that is $375. This is simply outrageous. I started compiling a list of electronic items I can purchase for $375. I could get an entry level laptop. A smartphone with as much computing power as we used to go to the moon. 4 inkjet printers. A 10 megapixel digital camera. A GOPRO. What Volvo doesn't understand is that they completely destroy customer loyalty by what I can only title "Hostage Pricing." There is NO practical justification for charging this except that they can because they have made it very difficult for locksmiths to attain the necessary programming. I ran a multimillion dollar retail company. We spent hundreds of thousands of dollars trying to bring customers in and make them loyal. Volvo people, why would you spend millions advertising your products and then charge them so much for a simple device that you drive them away from ever purchasing your product again??? It's not only irritating to us, it's is just stupid. More

Great deal working with Don! My Mom and I worked with Don in picking out my Mom's next 10-year car. We had bought one before at the same dealership many years before. Overall, it My Mom and I worked with Don in picking out my Mom's next 10-year car. We had bought one before at the same dealership many years before. Overall, it was great working with Don - we did a very fair trade-in and were able to include add-on's that weren't typically in a car purchase at no cost. They have the best selection in St.Louis for Volvo's (we checked before we went) and we're 100% happy with the purchase. Thanks Don & team! More

Gordon and Scott - Great experience Thank you Gordon and Scott for ensuring my needs were important when making a big purchase like this one. You guys have a great team here. Continue de Thank you Gordon and Scott for ensuring my needs were important when making a big purchase like this one. You guys have a great team here. Continue developing a great culture by putting people first. More

Gordon the salesman and our finance man Dave amazing!!! Was interested in a 2010 Jeep Wrangler sport 4 door and talked to Gordon about it many times and he was amazing and told me everything about it, also Was interested in a 2010 Jeep Wrangler sport 4 door and talked to Gordon about it many times and he was amazing and told me everything about it, also got it for what we wanted because him and the manager worked with us. The finance man Dave Was also amazing!!!! Great people very nice and took care of us in a respectful manner. Would definitely recommend to family and friends. More

A New Loyal Customer This was my first interaction with Dean Team Volvo and will most certainly NOT be my last. Kurt Convey was a pleasure to work with. All negotiations w This was my first interaction with Dean Team Volvo and will most certainly NOT be my last. Kurt Convey was a pleasure to work with. All negotiations were open, honest and very straightforward. We made a deal quickly without much ado and I'm thrilled with the pricing on both my trade-in and my new car! Financing with Scott Varnum was seamless as well. I handpicked my finance company and the dealership was happy to work with me on my selection. Scott sold us an extended warranty that I didn't know was available and that will provide peace of mind until I return to purchase another car. Thank you both for such a pleasant and fulfilling car buying experience! More

A great experience Brandan, the salesperson, was wonderful - very patient and understanding. Took time to explain everything, and repeat himself if necessary. We never f Brandan, the salesperson, was wonderful - very patient and understanding. Took time to explain everything, and repeat himself if necessary. We never felt rushed or pushed in any way. him took care of the minor flaws in the vehicle immediately, so we were able to drive it away that day!! Thanks DEAN TEAM!! ~ Scott and Eden More

Great service! My husband and I had a very enjoyable experience in buying our 2016 Volvo. Brandan Spraul was a great guy to work with and made us feel very comforta My husband and I had a very enjoyable experience in buying our 2016 Volvo. Brandan Spraul was a great guy to work with and made us feel very comfortable during the whole process! I contacted him through email several times and he was always available. Scott the Finance Manager was also very helpful and a joy to work with! More

Total package Very professional, friendly, willing to give you the best possible value, from trade in , sales and financing.was quick This was my first vist at this Very professional, friendly, willing to give you the best possible value, from trade in , sales and financing.was quick This was my first vist at this location,when I look for anther vehicle, I will use their Internet sales again . This location is a hidden Gem. More

Treated like royalty This is my 2nd purchase from Dean Team automotive group. They have exceeded my expectations on both occasions. They treated me like a king! I am rec This is my 2nd purchase from Dean Team automotive group. They have exceeded my expectations on both occasions. They treated me like a king! I am recommending that you go check out this Organization. It is truly the best one the I have dealt with in my life time! More

Outstanding Customer Service Brandan did a great job with getting me into my new pre owned vehicle ,even with not the best of past credit, and kept the payments exactly where nee Brandan did a great job with getting me into my new pre owned vehicle ,even with not the best of past credit, and kept the payments exactly where needed . I can not thank him ,Dave, and Edin of Dean Team Volvo , on all the work they put into making it happen . If your looking for a nice vehicle and the right company to do everything possible to get you in a car of your choice ,then it's highly recommended you give these guys a shot. Thanks again on my new Infinity! More