Dean Team Volkswagen of Kirkwood

I am a young women who just purchased my very first car. Chuck provided me exceptional customer service that made me suggest my parents to buy from this dealership. I started out looking on the internet and Chuck provided me exceptional customer service that made me suggest my parents to buy from this dealership. I started out looking on the internet and was introduced to shane. Once I decided to come look at the car I liked, the car was already pulled up to the front! I appreciate and respect a company that does not waste my precious time. My financing was also exceptional and went by very quickly. I will never buy a car from any other dealership, great job deam team!!! Thank yom More

Came in to test drive jetta. Dave did a great job comparing the Jetta to the other cars we were interested in. His experience and knowledge realy shined thru. He made us feel very comfortable and h comparing the Jetta to the other cars we were interested in. His experience and knowledge realy shined thru. He made us feel very comfortable and he was extremely low-pressure. During the test drive he pointed out several functions of the engineering behind the VW. After the purchase he walked us around the Dealership and introduced us to folks in the other departments and even scheduled our first appoinment. Thumbs up! More

Just bought the 2011 Jetta from Zac at the Dean Team and had a great expierence. It was a fun atmosphere and Zac was very knowledgable and answered all of my questions. Everyone was professional and made me had a great expierence. It was a fun atmosphere and Zac was very knowledgable and answered all of my questions. Everyone was professional and made me feel very comfortable with my car buying expierence.I love my new Jetta and have Zac and the Dean Team to thank!I would definatly recommend Zac and this dealership to my friends and family! More

Overall very satisfied with my purchase, though the interior of the car was pretty dirty when I bought it (Rich offered to have the car detailed the following week. Rich did a good job working with my interior of the car was pretty dirty when I bought it (Rich offered to have the car detailed the following week. Rich did a good job working with my budget and helping me find a car I liked. The car made a concerning humming noise when I started it and put it into gear that Rich said he would have the mechanics take care of, so as long as he pulls through on this, I will be completely satisfied! More

This was me and my husband's first time buying a car together and without the help of our parents' or relatives. We were cautious at first when pulling into the lot but Patrick Shively was waiting to gr together and without the help of our parents' or relatives. We were cautious at first when pulling into the lot but Patrick Shively was waiting to greet us and direct us as soon as we got out of our car. He helped us easily narrow down our decision to a few different cars that fit our needs and budget. We knew of Volkswagen's reputation walking in but he was very informative and answered all of our questions. We fell in love with the GTI. 4 doors was exactly what I needed for all the running around I do and to make car seats a breeze. Plus, my husband loved the sporty wheels and the aggressive handling. After we worked out an offer Chuck Firestine came and helped explain the different types of financing available and what we qualified for. We got a GREAT quote on our trade and Mike Farlis had us in and out of the finance department in less than half an hour. I wouldn't think twice about going back to the Dean Team for my next purchase and would recommend this dealership to anybody who wants an easy-going and fun car-buying experience. P.S. They even offered us coffee and girl scout cookies! More

My experience at the Dean Team was great! I found my CC online, and they gave me a price I could work with. It was the easiest car buying experience I've ever had! I felt very at home at the dealership an online, and they gave me a price I could work with. It was the easiest car buying experience I've ever had! I felt very at home at the dealership and it had a very relaxed, fun atmosphere. It's definitely not your typical car dealership. I would highly recommend checking them out! More

I priced the Volkswagen CC at several dealerships. Dean Team Kirkwood was highly recommended by friends. I took my pricing list with me to the Dean Team Kirkwood and they beat all of the other Dealerships Team Kirkwood was highly recommended by friends. I took my pricing list with me to the Dean Team Kirkwood and they beat all of the other Dealerships. My entire buying experience was great! I did not feel pressured in any way. While waiting to get financed, I was offered beverages and comfortable seating. I was introduced to the Service Advisors who all were very friendly. The financing went smoother and faster than any dealership I have ever dealt with. My buying experience was fantastic with Dean Team of Kirwood and would recommend not only the dealership, but Chuck Firestein. THANK YOU DEAN TEAM KIRKWOOD! More

When we arrived we were met by Shane. He made it a great experience all the way through the process. While we were waiting for all the paper work to go through, we noticed how friendly the service departmen experience all the way through the process. While we were waiting for all the paper work to go through, we noticed how friendly the service department was. Each customer that came in was greeted with a smile and a kind word. It was my best experience with a dealership. Thank you! More

I purchased a car from the Dean Team Kirkwood and I am now exploring legal options because they promised me in writing that they would make adjustments to the car, and go figure, they didn't do it. I g now exploring legal options because they promised me in writing that they would make adjustments to the car, and go figure, they didn't do it. I gave them 5 opportunities, they even claimed a body specialist did a tiny change to it... the quote was "the change was like a molecule". So if anyone knows a good lawyer that handles breach of contract issues and has had success against car dealers let me know. I cannot say strongly enough that people should use EXTREME CAUTION when dealing with Dean Team Kirkwood. More

beyond a nightmare on all counts...under no circumstances get involved with this horrendous dealer. if any good comes out of my experience (and a number of others i have since found out) it will be to save s get involved with this horrendous dealer. if any good comes out of my experience (and a number of others i have since found out) it will be to save someone else the trouble i have been through. More