Dean Team Volkswagen of Kirkwood

My experience is unusual. I purchased an 08 Bettle from Rich and did not like the car after I got it home. I brought it back and traded it for a 06 Touareg a month later. Four months later, I started to ha Rich and did not like the car after I got it home. I brought it back and traded it for a 06 Touareg a month later. Four months later, I started to have some mechanical problems with it. I was also spending way too much money in gas ($80/week) than I could afford so I needed to trade it. I called Rich to get my payoff and I vented about all the problems I was having with it. He could have easily blew me off but he went the extra mile and told me to come back and he would help me. I went back and traded the Touareg for a new Jetta TDI. So far I love the car and really love the better gas mileage. All of my dealings with Rich throughout all this was great, but I do not have alot of good to say about the service dept. They never resolved my headlight problem with the Touareg and in the several times I had to go there it felt more like moving cattle in and out instead of addressing my issues I was having. There needs to be two separate areas of service: one for normal maintenance things and one for vehicle problems. Give more attention to those who are having problems. More

Richard was very nice and helpful. He was efficent and got me what I wanted in a short amount of time. I didnt feel pressured like I did at other car lots. He gave me the time to decide what I wanted an got me what I wanted in a short amount of time. I didnt feel pressured like I did at other car lots. He gave me the time to decide what I wanted and acted quickly to get me on my way. Dave in finance was also very helpful. More

From the moment I arrived until the moment I drove off the lot, these guys were all about customer service. I believe Zack would've let me drive every car on that lot until I found the one I was happy wi the lot, these guys were all about customer service. I believe Zack would've let me drive every car on that lot until I found the one I was happy with. They really worked with me so that I could get the car I wanted at the price I could afford. I can't thank Zack and Charles enough! Everyone at the Kirkwood Dean Team VW dealership was friendly and helpful, from sales to financing. I'd recommend anyone looking for a new or a used car to visit their lot. I'm extremely pleased! More

I stopped in to just check out the VW Jetta SportWagen and ended up buying one on the spot. Tyler was extremely courteous, genuine, and helpful with the entire process from my trade-in to the finish deta and ended up buying one on the spot. Tyler was extremely courteous, genuine, and helpful with the entire process from my trade-in to the finish detailing of the SportWagen before I left with my new car. Thanks More

sold me a used car on the advice of a good friend. turnes out the car is rated "fire hazard. not for sale" by car fax. after 3 years and 25000$ plus time wasted and rental fees while the car sat in o turnes out the car is rated "fire hazard. not for sale" by car fax. after 3 years and 25000$ plus time wasted and rental fees while the car sat in one shop or another, i tried taking it back while still in a lease agreement. the car broke down on the lot! they said they can not do anything about it. told me that my credit was not good enogh any more to finance another car. then they had the finance company call me to "work it out". they gave me the sales manager's name, Colin Bernt. when i tried to call him, dealership told me he wasn't availale and to leave a voice mail. no responce. when i called back someone else told me that the manager does not have a voice mail! when i went up to the dealer to talk to him i found him in the middle of a shouting match with another customer who was telling him that he is going to contact the "attorny general's office" to report the dealership for fraud. More

FABULOUS dealership, great group of guys who will bend over backwards to help you find your perfect VW. No pressure to "buy now!!" or to add on millions of dollars worth of extras, which is GREATLY apprec over backwards to help you find your perfect VW. No pressure to "buy now!!" or to add on millions of dollars worth of extras, which is GREATLY appreciated - something that makes me definitely want to come back. Also, and most importantly, they actually made the entire buying experience fast and EASY - something I thought was impossible until today!! I'm now a customer for life! Thank you guys SO MUCH for a positive car shopping/buying experience! More

The folks at this dealership greeted me at the door, insured I got to the people I requested and then worked with me promptly to come to a successful conclusion of the deal. Since I knew what I wanted insured I got to the people I requested and then worked with me promptly to come to a successful conclusion of the deal. Since I knew what I wanted and the price I wanted, I did not want to waste a lot of time. They were very good in helping me meet these objectives. More

I came to Dean Team with several cars in mind, and a budget to follow. Richard was more than happy to help me on my 5 day long search for the car I wanted. He returned phone calls immediatly, found me a budget to follow. Richard was more than happy to help me on my 5 day long search for the car I wanted. He returned phone calls immediatly, found me a BETTER deal on a BETTER car than 3 other dealerships I visited prior to my stop at Dean Team and he stayed late(on two occasions) to help me find other options. No pushy sales tactics, just a great deal on a great car. Richard wasn't afraid to make friendly suggestions to make the buying process easier, and was full of helpful information. If you're looking for something specific, give Richard a call, he can make it happen. More

Richard was very nice to work with, he was freindly, provided answers to all our question, it did take a little to much time getting the offers back from the sales manager. I would of liked a better dea provided answers to all our question, it did take a little to much time getting the offers back from the sales manager. I would of liked a better deal, but was satisfied with the one we ended up with. the car was cleaned and detaled when we received it and a 90 service apoitment was set up, I guess we will see if the service that was promased will be there. thank you More

Quick Service. Fair Price. Friendly People. When I got there, I was met by Rich Reichert on the showroom floor. I told him I had been to the dealer in O'Fallon, IL and had already driven the TDI. Dean had there, I was met by Rich Reichert on the showroom floor. I told him I had been to the dealer in O'Fallon, IL and had already driven the TDI. Dean had the car I liked on the showroom floor. Since I had already driven a TDI, I didn't need to drive another at this time. I needed a firm price and it had to be good, because I was 110 miles from home in a town I had never been in before. They knew the price had to be right and they needed a good look at my 06 Cadd SRX. They called in someone to look at it, and when he did, we struck a deal. They pulled the car I wanted off the showroom floor and got it ready for me. I left in the car that evening More