Dean Team Volkswagen of Kirkwood

We had 3 different sales people(one the sales manager), and all three of them were emotionally manipulative, financially untruthful, and flat out lied about the history reports and rarity of the cars. One and all three of them were emotionally manipulative, financially untruthful, and flat out lied about the history reports and rarity of the cars. One of the car reports they gave us was a car fax report for a similar vehicle, but my wife noticed that the VIN numbers were not the same - neither was the miles, condition, or amenities. When I calmly said 3 times that I was no longer interested in a particular car, they threatened to call the cops and have me thrown out out for my "disrespectful and non compliant nature", because I would not sign the papers. They had my wife in tears and were laughing and bragging about it. This is the only place I know off that lives up to the "used car salesman" notoriety. I have bought more than a dozen of used cars from nearly as many places and I have never experienced so much pressure and immortality. We later found out at ******** VW that Dean Team lied over 30 times to us as we were writing information down. Dean team came down over 7K on 2 cars and 5 K on another, but the price different was not enough to allows us to buy something that we could not trust from people we could not trust. We will never buy from dean team, even if they clean up their act. Spend the extra time to go to a reputable dealer like ********, and you will find that their prices are "pre-marked up" to make you feel like you are getting a good deal. More

My wife and I had an excellent experience with Zac, Dave and the entire Dean Team Staff. Zac was very knowledgeable about the car I wanted to purchase and allowed us to drive new and used models to help us and the entire Dean Team Staff. Zac was very knowledgeable about the car I wanted to purchase and allowed us to drive new and used models to help us make up our minds. I will not hesitate to refer friends and family to this dealership and to Zac for their new and used car purchases in the future. More

My husband and I spent two days at Bommarito VW and were a referral of close friends of the owner. Unfortunately, they were really unwilling to give their customers a fair trade in price. As always, I sho a referral of close friends of the owner. Unfortunately, they were really unwilling to give their customers a fair trade in price. As always, I should have went with my instinct after having test drove a VW Routan with Dave prior to visiting Bommarito. Since my family had worked for the dealership for many years, I was hoping there would be a bit of fairness involved.. After Bommarito went back and forth for a couple of days and came back with worse numbers than we had originally been given, my husband was ready to just throw in the towel on a new vehicle. I asked my husband to call Dave. Within a couple of hours, the DEAN TEAM was able to find what we needed, give us a fair trade on our vehicles and we both walked away with cars that we wanted at the price that the other dealer swore they couldn't do. Maybe their overhead is higher, I am just not sure. They may have been doing all they could do, but that means other dealers must have a bit more wiggle room (GOOD NOTE TO FUTURE BUYERS) Most importantly, Dave is by far the most down to earth salesman I have dealt with and has gained life long clients out of us. In addition, everyone in the dealership was friendly, customer service oriented and turned a horrible experience into a pleasant one. Thanks to everyone at the Dean Team and most importantly, Dave Schultz!! More

We contacted the Kirkwood Dean Team through their internet sales person Shane regarding a used car that we wanted to trade. We have dealt with a different local dealership for the past 7 years purch internet sales person Shane regarding a used car that we wanted to trade. We have dealt with a different local dealership for the past 7 years purchasing a number of cars and they were unwilling to give us fair market value for our 1 year old used Volkswagen. But not Shane and Dave. We talked with them by phone on a Friday, visited them the following Monday and walked out with fair market value on our used car and a great price on a new Volkswagen. From a car purchasing experience this couldn't have been a better experience. They met us at the door when we arrived, walked us through a number of car options, worked with us on what we were trying to accomplish, made sure I had my first service appointment scheduled, and detailed my car inside and out before letting us leave the dealership. We have now changed where we will do our car purchasing business...Dean Team has become our dealership of choice. More

I was looking for a dealership that would honor the national lease special advertised on the CC and sent the same email to several dealers in the STL area basically asking if they had the model and wou national lease special advertised on the CC and sent the same email to several dealers in the STL area basically asking if they had the model and would they honor the deal, and what would it be if I wanted 12k mi/yr instead of 10k. Dave responded very quickly with exactly what I asked for and was the only one that gave an actual number, not a range. I live 90 minutes away and wasn't able to make it to the dealership until 4 days later on Sat so gave a $500 deposit. Car was waiting when my wife and I got there, Dave handed me the keys, showed me a few things about the car and then left me alone to check it out. We moved two car seats over to see that everything fit and we were left to test drive on our own. Negotiation on my trade-in could not have gone any easier. I asked what I knew to be a fair price, not something way above market knowing I would have to be negotiated down, and they accepted. Left the lot more pleased than I have ever been with a car purchase. Only two things that could have gone easier were a couple of minor finance department issues. They didn't have my credit card number on file from the deposit so they couldn't return it to my card. Had to play a little phone tag because of vacations, but that was just as much my fault as theirs and I don't hold that against them at all. Only other thing was it took a little longer than I thought it would have to payoff my trade in, but I don't know if that was on there side or my bank's. Overall great experience, one of the top 2 easiest car purchases I've ever made. If you want someone who doesn't play games and treats you with respect go see Dave Schultz. I know I will next I'm looking for another VW. More

Buying with the Dean Team has never been so rewarding! The sales team was phenomenal and the one to provide the most help was Zac Underwood. I will and have already recommend Deans Team and Zac Underwood The sales team was phenomenal and the one to provide the most help was Zac Underwood. I will and have already recommend Deans Team and Zac Underwood to my friends and family. Keep up the solid service and hard work! More

Zac was extremely helpful when we came in. His knowledge of the vehicles was impressive and he was able to easily answer all of my questions. I felt comfortable with him, which is really important to me whe of the vehicles was impressive and he was able to easily answer all of my questions. I felt comfortable with him, which is really important to me when making that large of a purchase. Zac is definitely someone I would buy a car from once I find the right one. More

I was looking to buy a used car I just had another baby and needing something bigger. Zac was the sales man we talked to he was very informative and helped us both times we came in. I was very pleased with and needing something bigger. Zac was the sales man we talked to he was very informative and helped us both times we came in. I was very pleased with my experience there at the Dean team. Zac knew is by name when we came back the second time and spent alot of time helping us find our car! We will deff recommend Zac and the dean team! More

Zach Underwood, was very friendly and was very helpful and made our shopping for a car a lot easier then we thought it was going to be . and made our shopping for a car a lot easier then we thought it was going to be . More

The first car we bought from Dean Team had some issues with the alignment and body that weren't discovered until after we had bought it. The Carfax was clean and the problems were fixable, but I wanted a with the alignment and body that weren't discovered until after we had bought it. The Carfax was clean and the problems were fixable, but I wanted a car without these issues. After searching all around the U.S., Rich (and Colin, the GM) found us the exact same car without the problems and traded our original car for it. They made sure our new car was clean and in great shape, fixed all the minor cosmetic things from normal wear and tear on a 3 year old car. Our car looks amazing and is exactly what we wanted! More