Dean Team Volkswagen of Kirkwood

Good car buying experience. Salesman was patient and straight forward. No back and forth between offices. Dean Team VW has a wide variety of vehicles. A pleasant experience. straight forward. No back and forth between offices. Dean Team VW has a wide variety of vehicles. A pleasant experience. More

I had a great experience here at the Dean Team VW in Kirkwood. Super friendly service, and they got me into exactly what I wanted. Jamie and Dave are some cool dudes, and they know how to treat a custom Kirkwood. Super friendly service, and they got me into exactly what I wanted. Jamie and Dave are some cool dudes, and they know how to treat a customer. Trust me, you won’t get this kind of service at any other dealership. Buying a new car can be a HUGE hassle, but Jamie and Dave streamlined this process and made it pretty easy to get into my dream car. More

I had a very easy experience. I found all staff to be friendly. I appreciated that communications were multimedia: email, phone, and text. The environment is not traditional and definitely not pushy. I' friendly. I appreciated that communications were multimedia: email, phone, and text. The environment is not traditional and definitely not pushy. I'll certainly go back again. More

Dave Schulz is the guy that ruins the car buying experience for everyone else in the business. Once you've worked with Dave, you'll never want to buy a car from anyone else. He is not pushy at all experience for everyone else in the business. Once you've worked with Dave, you'll never want to buy a car from anyone else. He is not pushy at all. He's smart and very educated (has his MBA) but compliments that with a lot of street smart. He's honest and understands service. Could not say enough good things about this guy! Highly recommend! More

Great customer service, the Dean Team works to make sure the customer leaves with a vehicle they want and makes the customer feel right at home. I will recommend this dealership to anyone I know who is in t the customer leaves with a vehicle they want and makes the customer feel right at home. I will recommend this dealership to anyone I know who is in the market for a car. More

The total sales experience from beginning to end was thoroughly easy, non stressful and with our satisfaction always a top priority. The sales associates spent considerable time demonstrating the differ thoroughly easy, non stressful and with our satisfaction always a top priority. The sales associates spent considerable time demonstrating the differences in various models until my wife and I found the perfect model for us. The GEL version of the Passat. Pricing was better than expected along with great financing . Our sales associate Mr. Breckle was a really big factor due to his knowledge of the product and patience in dealing with two BABY BOOMERS> More

Seriously the *worst* experience I have ever had w any car transaction. They lie, they bait and switch. They would tell me they "had my car on the lot for me to drive home" ... 3 times ... never happen car transaction. They lie, they bait and switch. They would tell me they "had my car on the lot for me to drive home" ... 3 times ... never happened. Did not listen to one thing I said. Tried to push cars that were VERY overpriced. Gave me completely the backwards advice for buy a used Porsche. After the 4th trip, I just picked up my car (they had put me in a rental xxx so that I would drive around w their logo splashed everywhere). The Attorney General should shut them down. They lied to me and tried to belittle me, push me around. Told me I didn't have enough money to drive a used Porsche (They said 30 banks turned my app down! What a joke) Oh they tried to tell me that there wasn't a dead cylinder in one of their 911's I refused to drive bc it sounded like it was die any second. I did drive 2 "drove to death pieces of crud", and then another smelled so strong of smoke I couldn't drive it. They tried to me me feel like an idiot of that too! - Saying the "problem" had been -fixed- the smell and I was just to sensitive. Oh and lets see, Michelle told me if my parents loved me they would by me car - I'm 40! Wanted to know if I had any jewelry they could "use" - no joke. After putting up w this 1 week. I went to 1 other place. Got my financing on the spot (4%) and the one owner dream porsche that Dean Team said didn't exist in this state. I can believe I wasted a week of my life there. RUN from there! More

What a great experience, no haggle on price. My new car was well under market value so need for the haggle of having to get a "great price", already got that. I would say that this was a busy day for the was well under market value so need for the haggle of having to get a "great price", already got that. I would say that this was a busy day for the dealership and the finance part was slow. I worked with Nick and Dave and both worked with me well. I did not recieve my manuals for the car, but Nick responded quickly and will mail my maunals to me. Love my car, was second car I bought from the dean team and would definitely go back. I live in central Illinois and the inventory of 5 dealerships in the area was no where near what the Dean Team had to choose from. Was able to get the color, options and again great pricing for the new car I wanted. Thanks again Dean Team for being such a quality store. More

Jamie was personable and not pushy in the least, he did everything he could to give me the absolute best deal within my price range. He was patient and understanding in the time it took for me to decide on everything he could to give me the absolute best deal within my price range. He was patient and understanding in the time it took for me to decide on a new vehicle. I never felt pressured or displeased with either Jaime's customer service or with the Dean Team's in general. I would highly recommend to anyone I know to buy a car from the Dean Team and to ask for Jamie Novara specifically. More

did not listen to what i wanted, ended up with a car that was over my budget, salesman would not budge on his price and charged me higher when i asked for 15,000 miles on my lease and which i told him upfron was over my budget, salesman would not budge on his price and charged me higher when i asked for 15,000 miles on my lease and which i told him upfront that i drive 17 + miles to work they gave me 10,000 miles. salesmen very pushy and i somehow i signed the papers and had to back out. constantly called and emailed me asking about my car purchase and when I will be back in to look at cars. This was my first car purchase and when I called the salesman on Monday to put the car back on the lot they blamed me for not telling them what I wanted. In which I did and they didn't tell me about any financing options and told me leasing was my only option. More