Dean Team Volkswagen of Kirkwood

I have had very bad experiences of shopping cars there, the whole teams are not honest and try to get u buy their cars in threaten and tricky ways. The first experience is I got my 2010 jetta with a lease the whole teams are not honest and try to get u buy their cars in threaten and tricky ways. The first experience is I got my 2010 jetta with a lease agreement In 2010. They gave me a demo car with already more than 3000 miles on it. I ended up paying 460 dollars a month with three year lease contract. They even list the same price of brand new car on the agreement. Sadly, I am from other country, I went alone and signed the paper works. After that, the salesman and finance person kept ignoring my requests of lower down the payment since it is a demo car with more than 3000 miles on it. I have been been sadly paying that much money for almost three years. Recently, since the lease is about to end in few months, I went there to check with them regarding to either trade in my car or refinance. This second experience is even worst than the first one.On May 3th, 2013, I went there again The new salesman,Mike Siska, well trained salesman, gave me a deal based on my need of finance a 2013 new jetta. First, it is 3000 down payment and 350 monthly payment. I was about to walk away after long discussion and saying I may come back later with my wife. However,accidentally, he had my car key,. He wouldn't let me drive my car back coz he sad I couldn't drive my car back because my car mileage is way beyond it is supposed to be as a lease car. I would have penalty for that. So, he let me drive their car back to pick up my wife. I was wondering why he has right to keep my car key. My lease won't be ended until several months after. Next, I did drive Mr car back and asked my friend instead my wife to go with me to talk with them. My friend English is much better than me. After my friend and I talked to the salesman. The salesman gave us another deal, that is, beside end the lease earlier and waive the penalty of my high mileage, no down payment and 200 monthly payment a month with 6 years contact . I was happy with than and signed the paper. However, after he tried to work on that with his manager in the office, he said to me "I am sorry, I cannot offer u the deal, how about no down payment and 350 a month with 6 years contract,,"My friend and I was confused about the point of signing the paper when he agreed to give us 200 a month with 6 year contract . We were asking to leave with returning my key. The general manager,Kyle Steinberg came to talk with us, saying his salesman is new(what 10 months working there is not quite new) an d doesn't not know how to make things work out. We were still questioning about the point of signing the original deal. The manager kept saying it is impossible to have that deal and he gave us other optional deals, Finally, we were asking my key again to leave and he did give me the key and walk us out of building. Before we exited, he came out with not nice words" be careful, every mile u add on ur car will cost money" I would never ever go to this place again even though they always have nice looking cars in the lobby. More

From the time we requested information to the completed sale of our Jetti, The Dean Team's response and service was outstanding! I would recommend The Dean Team to anyone. sale of our Jetti, The Dean Team's response and service was outstanding! I would recommend The Dean Team to anyone. More

Tom worked very hard to understand my needs as it related to a new car and found several solutions that were specific to my needs. to a new car and found several solutions that were specific to my needs. More

Decent dealership up front but does not value the relationship once the sale is complete. Problems were found With the car after the sale. Problems that the detailers should have clearly disclosed. relationship once the sale is complete. Problems were found With the car after the sale. Problems that the detailers should have clearly disclosed. Discouraging. Jamie did a great job getting me the deal I wanted. Back office doesn't value relationships. . A dealership down the road fixed the problem for me by driving to my house. They didn't even sell me the car. Glendale Jeep. Phenomenal More

That was the easiest and most pleasant car buying experience we have ever had. Dave and Brent were great. I also liked the follow-up. experience we have ever had. Dave and Brent were great. I also liked the follow-up. More

I purchased a VW Passat from Dean Team VW in April and my experience was fantastic. I was offered a great deal on a car without excessive add on fees for a vehicle loaded with everything I needed. Jamie experience was fantastic. I was offered a great deal on a car without excessive add on fees for a vehicle loaded with everything I needed. Jamie Novara did a great job negotiating with me, finding the vehicle, and explaining all it's nuances. Dave Zor is the kind of finance guy you hope for. He explained everything clearly, and even recommended me not to take certain financial offers because they didn't make sense. He was honest, and explained everything clearly and in detail. More

Justin was great to work with. He was knowledgeable and friendly. Felt like buying a car from a friend rather than a smarmy car dealer. As much as I dislike negotiating a price, Dean Team was willing to friendly. Felt like buying a car from a friend rather than a smarmy car dealer. As much as I dislike negotiating a price, Dean Team was willing to work to get us to the price we requested...so that's good. I walked away with an awesome new car at a price I could afford. More

Good car buying experience. Salesman was patient and straight forward. No back and forth between offices. Dean Team VW has a wide variety of vehicles. A pleasant experience. straight forward. No back and forth between offices. Dean Team VW has a wide variety of vehicles. A pleasant experience. More

I had a great experience here at the Dean Team VW in Kirkwood. Super friendly service, and they got me into exactly what I wanted. Jamie and Dave are some cool dudes, and they know how to treat a custom Kirkwood. Super friendly service, and they got me into exactly what I wanted. Jamie and Dave are some cool dudes, and they know how to treat a customer. Trust me, you won’t get this kind of service at any other dealership. Buying a new car can be a HUGE hassle, but Jamie and Dave streamlined this process and made it pretty easy to get into my dream car. More

I had a very easy experience. I found all staff to be friendly. I appreciated that communications were multimedia: email, phone, and text. The environment is not traditional and definitely not pushy. I' friendly. I appreciated that communications were multimedia: email, phone, and text. The environment is not traditional and definitely not pushy. I'll certainly go back again. More