Dean Team Volkswagen of Kirkwood

It's been 30+ days. Although heading in I wasn't looking to buy or lease anything... just looking... I came out with an awesome new EOS. The negotiating was considerate and they took my 13 year old looking to buy or lease anything... just looking... I came out with an awesome new EOS. The negotiating was considerate and they took my 13 year old car off my hands. Which was appreciated and I'm grateful for what they gave me for it. When I got there we were welcomed right away and was quickly showed many options for what is out there. Interested in used cars, I ended up heading in and saw the car of my impractical dreams. Asked if I wanted to test drive, I said "sure why not"... and away I went. I liked it so much and the team made it so easy for me...there was no messing around. And of course I love my new convertible. All said, the attention I received was really nice and I have already been in to get my car washed numerous times which is a great benefit. My 30 day check up was super quick and easy and they let me decide the schedule since my work and personal schedule is crazy. All in all... so far so good. I'd definintely recommend this team to my family and friends, and I know I'm welcome there anytime to service my car. More

I had a great experience over the 4th of July weekend buying a new car from Dave Schultz. I initially contacted the Dean Team via e-mail regarding a Tiguan listed at their website. Dave e-mailed me bac buying a new car from Dave Schultz. I initially contacted the Dean Team via e-mail regarding a Tiguan listed at their website. Dave e-mailed me back pretty quickly, provided additional information, and the opportunity to schedule a test drive. My husband and I went to the dealership the next day for the test drive. Unfortunately, the Tiguan was not a comfortable car for me to drive and I was disappointed. But while I was there I asked Dave if they had any station wagons I might look at. He took us out to look at the Jetta Sportwagen TDI and allowed me to test drive that vehicle. GREAT CAR! I loved the car. Dave is extremely knowledgeable about Volkswagens. He can answer just about any question and provide a great deal of useful information. He is NOT a high pressure kind of salesman. He really wanted me to have the right vehicle. He has won many sales awards over the years and it is easy to understand why. He is low key, knowledgeable, and very helpful. I decided to purchase the car. I e-mailed him again and he came into the dealership the next day so that we could complete the deal -- even though he was not actually scheduled to work that day. Coming in on the Saturday of the 4th of July weekend so we could get this done went above and beyond the call. If you are looking for a great vehicle you can't go wrong with VW. And if you are looking for a great sales person you definitely won't go wrong with Dave Schultz. More

Chris was awesome. He worked his butt off to get me the best financing. Took a lot of work but they got me in the right car for me. best financing. Took a lot of work but they got me in the right car for me. More

This was my fourth vehicle that I've purchased from the Dean Team in Kirkwood, Mo. The customer service is consistently OUTSTANDING; everyone on the team goes above and beyond; they offer attractive de the Dean Team in Kirkwood, Mo. The customer service is consistently OUTSTANDING; everyone on the team goes above and beyond; they offer attractive deals; the service department is quick to get you in and will work around your schedule and last but not least, the general manager, Colin, made sure everything went smoothly from start to finish. I truly felt as if I was their only customer on each of my visits, not to mention, my salesman-Jamie Novara, was extremely patient, knowledgeable, efficient and clearly has a STRONG work ethic. I would highly recommend Jamie in assisting you with your next purchase. The best experience yet at ANY car dealership over the years. Easy, breezy and I felt completely at ease during the process. I will definitely be sending my friends and family. More

I have had very bad experiences of shopping cars there, the whole teams are not honest and try to get u buy their cars in threaten and tricky ways. The first experience is I got my 2010 jetta with a lease the whole teams are not honest and try to get u buy their cars in threaten and tricky ways. The first experience is I got my 2010 jetta with a lease agreement In 2010. They gave me a demo car with already more than 3000 miles on it. I ended up paying 460 dollars a month with three year lease contract. They even list the same price of brand new car on the agreement. Sadly, I am from other country, I went alone and signed the paper works. After that, the salesman and finance person kept ignoring my requests of lower down the payment since it is a demo car with more than 3000 miles on it. I have been been sadly paying that much money for almost three years. Recently, since the lease is about to end in few months, I went there to check with them regarding to either trade in my car or refinance. This second experience is even worst than the first one.On May 3th, 2013, I went there again The new salesman,Mike Siska, well trained salesman, gave me a deal based on my need of finance a 2013 new jetta. First, it is 3000 down payment and 350 monthly payment. I was about to walk away after long discussion and saying I may come back later with my wife. However,accidentally, he had my car key,. He wouldn't let me drive my car back coz he sad I couldn't drive my car back because my car mileage is way beyond it is supposed to be as a lease car. I would have penalty for that. So, he let me drive their car back to pick up my wife. I was wondering why he has right to keep my car key. My lease won't be ended until several months after. Next, I did drive Mr car back and asked my friend instead my wife to go with me to talk with them. My friend English is much better than me. After my friend and I talked to the salesman. The salesman gave us another deal, that is, beside end the lease earlier and waive the penalty of my high mileage, no down payment and 200 monthly payment a month with 6 years contact . I was happy with than and signed the paper. However, after he tried to work on that with his manager in the office, he said to me "I am sorry, I cannot offer u the deal, how about no down payment and 350 a month with 6 years contract,,"My friend and I was confused about the point of signing the paper when he agreed to give us 200 a month with 6 year contract . We were asking to leave with returning my key. The general manager,Kyle Steinberg came to talk with us, saying his salesman is new(what 10 months working there is not quite new) an d doesn't not know how to make things work out. We were still questioning about the point of signing the original deal. The manager kept saying it is impossible to have that deal and he gave us other optional deals, Finally, we were asking my key again to leave and he did give me the key and walk us out of building. Before we exited, he came out with not nice words" be careful, every mile u add on ur car will cost money" I would never ever go to this place again even though they always have nice looking cars in the lobby. More

From the time we requested information to the completed sale of our Jetti, The Dean Team's response and service was outstanding! I would recommend The Dean Team to anyone. sale of our Jetti, The Dean Team's response and service was outstanding! I would recommend The Dean Team to anyone. More

Tom worked very hard to understand my needs as it related to a new car and found several solutions that were specific to my needs. to a new car and found several solutions that were specific to my needs. More

Decent dealership up front but does not value the relationship once the sale is complete. Problems were found With the car after the sale. Problems that the detailers should have clearly disclosed. relationship once the sale is complete. Problems were found With the car after the sale. Problems that the detailers should have clearly disclosed. Discouraging. Jamie did a great job getting me the deal I wanted. Back office doesn't value relationships. . A dealership down the road fixed the problem for me by driving to my house. They didn't even sell me the car. Glendale Jeep. Phenomenal More

That was the easiest and most pleasant car buying experience we have ever had. Dave and Brent were great. I also liked the follow-up. experience we have ever had. Dave and Brent were great. I also liked the follow-up. More

I purchased a VW Passat from Dean Team VW in April and my experience was fantastic. I was offered a great deal on a car without excessive add on fees for a vehicle loaded with everything I needed. Jamie experience was fantastic. I was offered a great deal on a car without excessive add on fees for a vehicle loaded with everything I needed. Jamie Novara did a great job negotiating with me, finding the vehicle, and explaining all it's nuances. Dave Zor is the kind of finance guy you hope for. He explained everything clearly, and even recommended me not to take certain financial offers because they didn't make sense. He was honest, and explained everything clearly and in detail. More