Dean Team Volkswagen of Kirkwood

I found the car I was looking for at Dean Team Volkswagen on an Internet listing and requested a quote and test drive via that web site. I wasn't expecting much of a response as previous experiences using t on an Internet listing and requested a quote and test drive via that web site. I wasn't expecting much of a response as previous experiences using the same methods with other dealers wasn't terribly successful. This time, I received an automated e-mail message almost immediately (it was after closing time) and received a personal e-mail from Dave Shultz the next morning before the dealership even opened, and a test drive appointment was made for that evening. When I arrived that evening for the test drive the car was sitting right in front of the dealership entrance door, washed, and with a "reserved" sign in the window with my name on it. Dave was also in his office ready to go and waiting my arrival. The test drive was informative and the entire interaction that evening was casual and low pressure. By the time I left that evening I had a quote for a very good price in hand and a very reasonable offer on my trade-in. The next day I decided to buy the car and was able to reserve the car through another prompt exchange of e-mails and telephone calls. Delivery was as simple as it could be. Kyle Steinberg ran the paperwork while Dave finished prepping the car. Everything was fast and efficient with no pressure to sell any gimmicks, slip in hidden fees, or changes to the sale terms. All was exactly as we had agreed upon two days before. The paperwork drill could not have taken more than 15 minutes. A refreshing change from other experiences. Dave then ran me through all the key points of the vehicle and I hit the road a happy, satisfied customer. Unlike many dealers at other places, Dave responds quickly by phone or e-mail. Calls were returned within 30 minutes of being left, and e-mail was returned about as rapidly. There was none of the endless unreturned phone call attempts and hours on hold that you often experience at other places. The ease of communication, great pricing, and straightforward low pressure approach made buy the car from Dave and Dean Team VW a great experience. More

I bought a used Audi and Nikki was very helpful throughout the process. I have very little free time and Nikki really helped expedite the process and was very friendly and honest throughout the pr throughout the process. I have very little free time and Nikki really helped expedite the process and was very friendly and honest throughout the process. I would definitely recommend Nikki and the Dean Team Kirkwood to anyone looking for a new or used car More

Had a great certified pre-owned car buying experience with Chuck and Nikki at Dean Team! They were straight forward with their pricing, the price was the most competitive price on the Internet and I fel with Chuck and Nikki at Dean Team! They were straight forward with their pricing, the price was the most competitive price on the Internet and I felt like I got a deal on my 2013 Touareg. Very happy to buy a car from the Dean Team! More

I was in the market for a small pickup & noticed one as I drove by the Kirkwood lot so I stopped as I have bought other vehicles from Dean dealerships. Josh Meng approached me to discuss the vehicle as as I drove by the Kirkwood lot so I stopped as I have bought other vehicles from Dean dealerships. Josh Meng approached me to discuss the vehicle as I entered the building. He had a very low key approach and gave detailed answers to my many, many questions. He spent a great deal of time with me & did not appear rushed. After I drove the vehicle, Josh called over Chuck Firestein to assist with completing the transaction. Then I learned that Josh was a new employee & that this was his first sale. That was surprising as he was so knowledgeable but I guess he was pretty excited & it really made it fun for me as well. Chuck & Josh gave me an excellent warranty and I bought the vehicle. A few days later, Josh called to tell me that he had located a second key to the pick-up which was a real help as they are not easy to replace. A few days after that, I noticed a problem with one of the tires. I drove to the lot and spoke with Chuck since Josh was not there. Chuck enabled me to have a new loaner car while 2 of the tires were replaced with new ones. I have never had such unbelievable service & help. Josh called again after that, to be sure that i was satisfied with what had been done. I'm writing this to tell every one what I told Josh - that he & Chuck had been fabulous in every respect and that I was very appreciative of the service and every courtesy that I had received. Thanks So much to you both!!! More

Tom did a great job of helping us find something that suited our needs without being pushy or demanding, simply helpful. We really appreciated our experience. suited our needs without being pushy or demanding, simply helpful. We really appreciated our experience. More

I have gone to Dick Dean in Kirkwood for over 15 years (I think I'm on my 6th Volkswagen) and have no reason to go anywhere ever again. Every experience I have at this dealership is always great - whether I think I'm on my 6th Volkswagen) and have no reason to go anywhere ever again. Every experience I have at this dealership is always great - whether I'm just getting an oil change or leasing a new car. I have been working with Dave Schultz for the past couple of years and I completely trust him and know I'm always getting a great deal - he is fantastic at his job. I met Kyle Steinberg for the first time yesterday and it felt like I was talking to an old friend from the get-go. I have interacted with the guys back in service (JC and Anthony, I believe) and they are always in a great mood and make me smile. I have two sons who will be driving in a few years, and you better believe I will be bringing them to this dealership for their first cars. Customer (and future customers) for life. Sincerely, Angelyn Williams More

Both Shawn and Joe were extremely helpful and friendly in helping me choose just the right vehicle. I chose a 2011 Audi A5 and absolutely love it!!! They were both honest and upfront and worked with me to ge helping me choose just the right vehicle. I chose a 2011 Audi A5 and absolutely love it!!! They were both honest and upfront and worked with me to get the best deal. I was most satisfied with my experience with them and would recommend these two guys to anyone I know that is looking for a new or used car. Their inventory was awesome, I was most impressed. More

This was my first car buying experience and overal was satisfied. Nikki walked me through the process and with her help made it an easy experience. satisfied. Nikki walked me through the process and with her help made it an easy experience. More

I purchased a new Volkswagen from Joe Tocco about 3 weeks ago. It was the best experience ever! He made me feel comfortable and went above and beyond to assist me in the decision making process! Totally reco ago. It was the best experience ever! He made me feel comfortable and went above and beyond to assist me in the decision making process! Totally recommend this place!!!! More

Jamie was extremely helpful throughout the process. He was friendly, knowledgable, straightforward, and genuinely interested in finding the the best car for my wife and I. He's also very personable and a was friendly, knowledgable, straightforward, and genuinely interested in finding the the best car for my wife and I. He's also very personable and a great communicator. We are incredibly happy with our new car, and we feel like we got a fair deal. I'd recommend Jamie to anyone looking for a new car. More