Dean Team Volkswagen of Kirkwood

Nikki was terrific to work with. My only suggestion would be to reduce the amount of negotiation between customer and sales manager as I, like many others, do not like the back and forth. Nikki did it all w be to reduce the amount of negotiation between customer and sales manager as I, like many others, do not like the back and forth. Nikki did it all with a smile and was very cordial when my patience were getting short. More

Dave was great to work with. He made purchasing my first car easy and fun. Dave was very personable and took the time to explain all the new features on my car. I would definitely recommend him to any of car easy and fun. Dave was very personable and took the time to explain all the new features on my car. I would definitely recommend him to any of my friends or family looking for a new car and will use him in the future when it comes time to purchase or lease my next car. More

Having a general idea of the type of vehicle we wanted though with some uncertainty about the various options - Gas or diesel? Diesel or hybrid?- we knew we needed to test-drive several vehicles before bu though with some uncertainty about the various options - Gas or diesel? Diesel or hybrid?- we knew we needed to test-drive several vehicles before buying. After spending some time researching the dealer inventories online, my wife and I narrowed our selection to Dean Team in Kirkwood based upon the broad selection of makes and styles available there. Nikki greeted us upon our arrival and, after quickly assessing our needs directed us toward those that would potentially be of interest. She handled the transaction professionally and with patience; I insisted on test-driving every candidate car- a process spanning several hours. A lesser salesperson would have left us behind to chase other customers, but she stuck with us and assisted in matching us to what would ultimately become our new vehicle. In addition, when a fairly significant issue arose unexpectedly, Nikki, along with the General Manager and the Service Manager & crew, stepped up to expedite an immediate and amicable resolution. Thank you Nikki and the rest of the staff at Dean Team Kirkwood for a great buying experience! Signed, Happy new owners of a Touareg TDI More

Dave made the sale easier then ever. I've bought cars before, but never with the level of service that he gave me. He listened to what I wanted and didn't try to put me into anything I couldn't afford or before, but never with the level of service that he gave me. He listened to what I wanted and didn't try to put me into anything I couldn't afford or didn't want. I will definitely be buying my next car from Dave. More

Nikki was very friendly and knoweldgeable about the car and worked for me to get the best deal possible. I had a $ amount that I wanted to be near as far as payments and she was able to work the deal till and worked for me to get the best deal possible. I had a $ amount that I wanted to be near as far as payments and she was able to work the deal till we got to that point. I left feeling that she did everything within her power to get the deal that I wanted. It was the BEST car buying experience that I have ever had and if you are in the market for a new car, Nikki is the gal that can get it done. She was the first car sales associate that I ever felt "worked for me" and got me the right deal. Because we live in close proximity Nikki has even told me that when it is time for my car to get serviced, she will bring me a loaner car to my work place and she take my car to get serviced and bring it back when she gets off work. Who does that??? Nikki and Dean Team!!! And add the fact that at Dean Team you have loaner cars for life. How could I not be VERY SATISFIED!!! More

I highly recommend going to see Dave Schultz. He is an honest, hard working guy who will do anything to make a custome happy. He is our go to guy when buying cars and always makes it an easy and nice expe honest, hard working guy who will do anything to make a custome happy. He is our go to guy when buying cars and always makes it an easy and nice experience. More

Tom Morgan was friendly and easy to work with. We had an excellent experience with him and were impressed with his professionalism. The Johnson's excellent experience with him and were impressed with his professionalism. The Johnson's More

Nikki is a breath of fresh air when it comes to buying a car. She got me what I wanted and is more knowledgable and personable than any person I have dealt with in the past. I cannot speak highly enough of car. She got me what I wanted and is more knowledgable and personable than any person I have dealt with in the past. I cannot speak highly enough of her. If you want a painless experience and someone who knows what they are doing, Nikki is the one to work with. More

My brother had an awesome experience and got a great deal on a used bmw X3 from Tom Morgan a few months ago, so when I was ready to trade my car in I wanted to see what Tom could find for me. He found me a u on a used bmw X3 from Tom Morgan a few months ago, so when I was ready to trade my car in I wanted to see what Tom could find for me. He found me a used VW Touareg which looks and runs like new. Tom found this awesome car even though my budget restricted him quite a bit. I never thought I'd be able to afford a Touareg, but with the help of Kyle Steinberg, they were able to put me exactly where i wanted to be payment wise, even including an extended warranty, and I ended up getting more for my trade in than I expected. I felt very comfortable at the dealership and I cant believe how easy the whole process was, which is certainly not what I was expecting from a past experience with another dealership. Everyone there was so friendly and I could tell Tom really cared that I was happy with my new car. On top of everything, they give customers free car washes! I will definitely be going back to dean team VW for servicing and will 100% refer Tom and the dean team to friends and family. More

Dave is my favorite salesman! He figures out what I want and need, and then makes it happen! Doesn't spend time BSing and is realistic in what they can do. He is THE VW guy and I haven't met a person that and need, and then makes it happen! Doesn't spend time BSing and is realistic in what they can do. He is THE VW guy and I haven't met a person that knows more about VW's than Dave. I have been using him for over 10 years and refer all of my friends to him...and they all love him as well! I'm a life-long customer!!! More