Dean Team Volkswagen of Kirkwood

Nikki is outstanding, easy to approach and knowledgable. She is good in public relations, and worked in every aspect to convince. She rocks! Thank you! She is good in public relations, and worked in every aspect to convince. She rocks! Thank you! More

Nikki was helpful and friendly; she offered options without being pushy. She displayed honesty when she didn't guess at questions I had; she either answered directly or offered to look it up. without being pushy. She displayed honesty when she didn't guess at questions I had; she either answered directly or offered to look it up. More

The dealership was very courteous and efficient. We no sooner had pulled into the place and I had spotted the vehicle we were wanting and Dave came out with the remote and was there to greet us. I love t sooner had pulled into the place and I had spotted the vehicle we were wanting and Dave came out with the remote and was there to greet us. I love the car and the you couldn't ask for better assistance. I enjoyed hanging out and looking at the inventory that is currently there on hand. Very nice cars and very nice staff! More

We were greeted nicely and helped very promptly upon our first visit of a few to this dealership. Our salesperson Mike Siska was eager to offer us a test drive of both vehicles that my wife and I were inte first visit of a few to this dealership. Our salesperson Mike Siska was eager to offer us a test drive of both vehicles that my wife and I were interested in and later purchased. Mike was very helpful in explaining the vehicles and all the aspects of the purchase process. Both Mike and the finance associate Paris were very courteous, helpful, precise and professional. My wife's Volkswagen was cleaned up nicely upon delivery and she was offered a couple of free future services as well. My Porsche was cleaned up VERY nicely and they even changed the oil and installed a new battery..Mike even offered me a free detail at a later point in time. Overall a very pleasant buying experience--I would definitely recommend this dealership and Mike Siska as salesperson, for they carry almost every make and model, including luxury brands. More

The overall Dean Team Kirkwood experience was excellent. Both Dave Schultz and Kyle Steinberg were straight shooters and no nonsense guys. Dave is responsive, personable and has a sense of humor. He was a Both Dave Schultz and Kyle Steinberg were straight shooters and no nonsense guys. Dave is responsive, personable and has a sense of humor. He was able to answer all my questions and is definitely a VW enthusiast aside from being a salesman. He knows A LOT about VW's. Meanwhile, Kyle was able to crunch numbers and seemed to understand what I was looking for in terms of features and price. They got me into a nice little Jetta that I am really enjoying. Follow up on the sale included prompt scheduling of a 30-day check up, a thank you note in the mail from Dave and even a holiday greeting. Dave's personal attention does not go unnoticed. Dave and Kyle seem like real MVP's on the Dean Team. I can recommend Dean Team Kirkwood VW to anyone in the market for a car. They will definitely work with you to get it sorted. More

To Who Ever Will Listen!!!!! I bought a car!!!! It is To Who Ever Will Listen!!!!! I bought a car!!!! It is GREAT! I had a WONDERFUL experience! It was because of TWO men!!! I WILL refer EVERYONE to them To Who Ever Will Listen!!!!! I bought a car!!!! It is GREAT! I had a WONDERFUL experience! It was because of TWO men!!! I WILL refer EVERYONE to them because....they are AMAZING and I am grateful for their genuine interest in me as a client. Upon arrival, I immediately felt a sincerity in Tom Ebner. He later made reference to treating me as his daughter... and he DID! THIS resulted in my FINAL visit out of 7 dealerships within a 48 period. Mr. Ebner portrayed a concern & sincerity in which I was seeking. During our initial collaboration, he not only established an immediate rapport with me, but expertly evaluated my parameters & needs. He and the gentleman, Kyle, from the financing department, provided a safe and secure experience in which I have never experienced in my 38yrs. In my history of purchasing a vehicle, these two men made me feel like family! They WILL get a Christmas card! I am happy to exclaim, they placed me in the BEST car for ME! Thrilled and raving! I have already plastered my level of enthusiasm and satisfaction across facebook for these two men and their home dealership! Thank you, Tom, Kyle and Dean Team Kirkwood! I am excited to be a member of your family!!!! Warmest & Gracious Regards, Kristal Brewer Frisbie More

Nikki was terrific to work with. My only suggestion would be to reduce the amount of negotiation between customer and sales manager as I, like many others, do not like the back and forth. Nikki did it all w be to reduce the amount of negotiation between customer and sales manager as I, like many others, do not like the back and forth. Nikki did it all with a smile and was very cordial when my patience were getting short. More

Dave was great to work with. He made purchasing my first car easy and fun. Dave was very personable and took the time to explain all the new features on my car. I would definitely recommend him to any of car easy and fun. Dave was very personable and took the time to explain all the new features on my car. I would definitely recommend him to any of my friends or family looking for a new car and will use him in the future when it comes time to purchase or lease my next car. More

Having a general idea of the type of vehicle we wanted though with some uncertainty about the various options - Gas or diesel? Diesel or hybrid?- we knew we needed to test-drive several vehicles before bu though with some uncertainty about the various options - Gas or diesel? Diesel or hybrid?- we knew we needed to test-drive several vehicles before buying. After spending some time researching the dealer inventories online, my wife and I narrowed our selection to Dean Team in Kirkwood based upon the broad selection of makes and styles available there. Nikki greeted us upon our arrival and, after quickly assessing our needs directed us toward those that would potentially be of interest. She handled the transaction professionally and with patience; I insisted on test-driving every candidate car- a process spanning several hours. A lesser salesperson would have left us behind to chase other customers, but she stuck with us and assisted in matching us to what would ultimately become our new vehicle. In addition, when a fairly significant issue arose unexpectedly, Nikki, along with the General Manager and the Service Manager & crew, stepped up to expedite an immediate and amicable resolution. Thank you Nikki and the rest of the staff at Dean Team Kirkwood for a great buying experience! Signed, Happy new owners of a Touareg TDI More

Dave made the sale easier then ever. I've bought cars before, but never with the level of service that he gave me. He listened to what I wanted and didn't try to put me into anything I couldn't afford or before, but never with the level of service that he gave me. He listened to what I wanted and didn't try to put me into anything I couldn't afford or didn't want. I will definitely be buying my next car from Dave. More