Dean Team Volkswagen of Kirkwood

New Car Purchase My husband has some difficulties with his hearing, so we were looking for a car with minimal road noise. Reese G. recommended a 2015 Passat which we My husband has some difficulties with his hearing, so we were looking for a car with minimal road noise. Reese G. recommended a 2015 Passat which we test drove at interstate speeds. My husband had no difficulty hearing, it was so quiet. The car was a diesel with amazing gas mileage, but I wasn't sure of the color and we had some doubts about a diesel. When we expressed these doubts, Reese and Dave S. surprised us and didn't act like typical sales people trying to talk us into the diesel. Instead, they asked us if we would be interested in the gas engine version of the same model. We were, but the color we wanted wasn't in stock. Dave proceeded to search for the car we wanted and found there was only one in the state which they arranged to get for us. Reese, Dave and Jason all stayed for two hours after closing to help us. We were very impressed and felt they were very genuine. My husband was unable to be with me when I picked up the car and the numerous features were explained, so one day he met with Anthony S. who helped him. We would highly recommend all the employees we have dealt with. More

Never ever again! In March 2014 we bought a used 2003 VW Passat there for more than $7,100 with more than 100,000 Miles. We also bought an extra extended warranty that In March 2014 we bought a used 2003 VW Passat there for more than $7,100 with more than 100,000 Miles. We also bought an extra extended warranty that would cover major repairs during the first year. Only a few days after we bought the car, the engine light went off and the first repair was necessary ($700). Then a few dazs after that repair the engine light went off again and they suggested another repair for another $700. The extended warranty did not cover any of the repairs we had so far. The car came with only one key, damaged radio knobs, missing spoiler parts, a broke seat heating etc.. in other words - they sold us a crappy car and it is a shame, that a Volkswagen dealership sells used Volkwagens in such a bad shape. As a German I can tell you, that this would never happen with any german VW Dealership. So what's the benefit of buying a used VW at a VW dealership? At least with regard to the Deanteam Kirkwood - there is no benefit at all, quite the contrary. When we tried to give back the car to the dealership they offered us to buy an even more expensive car, but No - Thank you! More

Jamie at the Dean Team Jamie was excellent to work with!!! I am a VERY particular person and Jamie made everything great with the purchase of my new Jetta. I've owned 3 Je Jamie was excellent to work with!!! I am a VERY particular person and Jamie made everything great with the purchase of my new Jetta. I've owned 3 Jetta's previously and the purchase of this one was the best experience. Jamie knew EVERYTHING about the car and was able to explain the differences between the 2014 and the 2015 Jetta. I'm glad he took the time to show me all the differences because it really made me chose the right car for me. He was very patient and made the purchase a good experience. I will purchase my next car from Jamie. I have also had my Jetta's serviced at the Dean Team. The service department is exceptional. More

Jetta Sportwagen My husband and I were able to test drive both a great used wagen and a new wagen. I liked that Dean Team had other colors of the wagen besides silver. My husband and I were able to test drive both a great used wagen and a new wagen. I liked that Dean Team had other colors of the wagen besides silver. Their used wagen was in great shape. We bought a 2014 new wagen. We love the car. Reese helped us through the process and made sure everything was taken care of. He was very accessible through text which was great. More

A bunch of scam artists Basically just a bunch of liars. I think everything they said was xx. I wasn't very impressed at all and actually got wisked through on a Friday night Basically just a bunch of liars. I think everything they said was xx. I wasn't very impressed at all and actually got wisked through on a Friday night and bought a car that was an electrical nightmare. Service dept was great though they couldn't do anything for me. More

2012 Passat SE Purchase Worked with Dave over the internet and through text message. He was a no fuss, upfront and honest salesman . Drove in from over 100 miles away and dro Worked with Dave over the internet and through text message. He was a no fuss, upfront and honest salesman . Drove in from over 100 miles away and drove off the lot in less than an hour with our car of choice. Not only did they completely pay off our trade, they worked with us on the payment we wanted without any pressure or haggle. This dealership and Dave made car buying stress free and easy! More

Miracle Workers How lucky was I to run into Reese when walking in to Dean Team to test drive the Eos I had been ogling for months. My friend and I just left another d How lucky was I to run into Reese when walking in to Dean Team to test drive the Eos I had been ogling for months. My friend and I just left another dealership where they didn't have one at all and the salesman was a bit sleazy. Reese was SUPER patient, letting me try out several models to be sure the Eos was what I wanted. We probably took more than a couple hours of his time and I can't even remember how many cars I test drove. Still, his approach was not pushy at all. I had specific things I was looking for in a price range that was nearly impossible. But SOMEHOW a couple weeks later, they located a car for me which they ordered and had shipped to the dealership for a very small deposit. After it arrived, Reese worked with me to make sure it was absolutely perfect before I took it home. Now I'm driving my dream car and I couldn't be happier! More

Bought a 2014 VW Golf TDI Came in to get our old car service and ended up buying a new VW Golf TDI! It was all a bit of a quick, but my wife and I have been looking for a c Came in to get our old car service and ended up buying a new VW Golf TDI! It was all a bit of a quick, but my wife and I have been looking for a car for a while and on the whole the experience was great and we came out of it with a new car for a great deal! There were a few small things that made the experience less than ideal, but that could just be the nature of car sales, and Maurice seems to be a very popular salesperson so he probably has a lot going on, so just keep that in mind when you purchase if you like me don't like the 'hard sales' approach. But other than that, Maurice was great and extremely accommodating and so were the other employees who stayed late to finish the sale for us. Maurice did a lot of extra little things to help with the decision process such as letting me drive the car home to my wife to show her. The final finance/paperwork guy was extremely friendly and helpful and very clear in explaining on the details to the purchase. I would highly recommend this dealership and Maurice. I guess we'll see how service and follow up will be and I'll update again then. More

Recent Purchase Can't get the ratings above to work except for price, so if I could, Customer Service, Friendliness, and Overall Experience would be 5 stars, Didn't h Can't get the ratings above to work except for price, so if I could, Customer Service, Friendliness, and Overall Experience would be 5 stars, Didn't have work done. Dave is great and followed up with a phone call on his day off to see how I was doing with my new car. They are taking care of so many things for me and their service model is amazing. This is a great dealership with longer-term employees which speaks for itself. I got the car I had been looking for (and then some. Glad I stopped by at the last minute! More

Buyers Beware! At first they seemed very interested in helping. Pushed me towards a First National Bank open end lease because diesels hold their value well. To what At first they seemed very interested in helping. Pushed me towards a First National Bank open end lease because diesels hold their value well. To what met the eye, I was getting a good deal. A few months went by and noticed my payoff was way higher than the purchase price of the vehicle. Was told to contact the dealer. I was told there was fees, however none were disclosed in the paperwork. After calling the finance company, they notified me that there was a $140 service charge every month that came out of my payment. Never was disclosed. Very shady situation. Beware of their deceitful ways. It will all appear great at first but once you look into it, your getting screwed. More