Dean Team Volkswagen of Kirkwood

Bought a 2014 VW Golf TDI Came in to get our old car service and ended up buying a new VW Golf TDI! It was all a bit of a quick, but my wife and I have been looking for a c Came in to get our old car service and ended up buying a new VW Golf TDI! It was all a bit of a quick, but my wife and I have been looking for a car for a while and on the whole the experience was great and we came out of it with a new car for a great deal! There were a few small things that made the experience less than ideal, but that could just be the nature of car sales, and Maurice seems to be a very popular salesperson so he probably has a lot going on, so just keep that in mind when you purchase if you like me don't like the 'hard sales' approach. But other than that, Maurice was great and extremely accommodating and so were the other employees who stayed late to finish the sale for us. Maurice did a lot of extra little things to help with the decision process such as letting me drive the car home to my wife to show her. The final finance/paperwork guy was extremely friendly and helpful and very clear in explaining on the details to the purchase. I would highly recommend this dealership and Maurice. I guess we'll see how service and follow up will be and I'll update again then. More

Recent Purchase Can't get the ratings above to work except for price, so if I could, Customer Service, Friendliness, and Overall Experience would be 5 stars, Didn't h Can't get the ratings above to work except for price, so if I could, Customer Service, Friendliness, and Overall Experience would be 5 stars, Didn't have work done. Dave is great and followed up with a phone call on his day off to see how I was doing with my new car. They are taking care of so many things for me and their service model is amazing. This is a great dealership with longer-term employees which speaks for itself. I got the car I had been looking for (and then some. Glad I stopped by at the last minute! More

Buyers Beware! At first they seemed very interested in helping. Pushed me towards a First National Bank open end lease because diesels hold their value well. To what At first they seemed very interested in helping. Pushed me towards a First National Bank open end lease because diesels hold their value well. To what met the eye, I was getting a good deal. A few months went by and noticed my payoff was way higher than the purchase price of the vehicle. Was told to contact the dealer. I was told there was fees, however none were disclosed in the paperwork. After calling the finance company, they notified me that there was a $140 service charge every month that came out of my payment. Never was disclosed. Very shady situation. Beware of their deceitful ways. It will all appear great at first but once you look into it, your getting screwed. More

Touareg Reese was very helpful. Very informative with the status of the car through the entire process. Had to travel out of the state for the vehicle, and Re Reese was very helpful. Very informative with the status of the car through the entire process. Had to travel out of the state for the vehicle, and Reese made the transaction seamless. Would highly recommend Reese and the Dean Team! More

A Pleasant Surprise Buying cars is not something I like to do. I like to buy a car and keep it until it dies. Unfortunately, my car died before its time so I had to go l Buying cars is not something I like to do. I like to buy a car and keep it until it dies. Unfortunately, my car died before its time so I had to go looking for something new. I had a pretty strict budget and found a nice mini van within my price range. It was on a used car lot. I wasn't thrilled by the prospect. Wow! I was blown away by how nice and un-used car salesman-like Reese was. He wasn't pushy, didn't try to ever up sell me or switch my focus to something out of my price range. It was really like doing business with a friend. Throughout this buying experience, I dealt with several people in the showroom. Everyone was polite and courteous. They were all just interested in making this a really good experience for me and my family. Buy from this dealership and ask for Reese! More

Amazing customer service I came into the Dean Team service department because I had a question regarding my Tiguan. I ran into Dave Schultz who sold me the car and we talked a I came into the Dean Team service department because I had a question regarding my Tiguan. I ran into Dave Schultz who sold me the car and we talked a bit and by the end of the day I leased Passat ....LOVE IT...has all the bells and whistled i wanted :) AMAZING TO WORK WITH !! More

Young and smart I made the team stay late to work with my time plan, and they were great we worked back and forth on price but they did whatever It took to let me lea I made the team stay late to work with my time plan, and they were great we worked back and forth on price but they did whatever It took to let me leave with the passet I wanted , overall the whole staff was great but especially semir was working hiss a$& off for me , the next car I ever buy will be off semir and the team More

Complete satisfaction I received excellent service. I told Tom what we wanted he found exactly what we were looking for. We bought two cars from Tom and will definitely be I received excellent service. I told Tom what we wanted he found exactly what we were looking for. We bought two cars from Tom and will definitely be calling him in the future. As a token of his appreciation, he gave me a personalized coffee mug. I thought that was a class act on his part. A true professional. More

Finally a dealership that is all about the customer!!!! I actually stumbled across Dean Team while heading back to a dealer in the area who did "not" follow up with me like they said. Decided not to go back I actually stumbled across Dean Team while heading back to a dealer in the area who did "not" follow up with me like they said. Decided not to go back, made a u-turn and stopped at Dean Team Kirkwood instead. In browsing, I saw the car I had been looking for but it was late and I wasn't sure about the price. AJ told me he would do a search to find specific things I was looking for. He called back the next day with results. I stopped back in, took a test drive, but still couldn't make a final decision so left again after tying up his and Treff's time for hours (until the place closed). Both were very patient with me. By the morning my decision was made - I had to have it!!!! I absolutely love my new Lexus IS350, but what I love the most is that I got the exact car "I" wanted, at the price "I" wanted, with the monthly payment "I" wanted. I felt like everything was about satisfying me which is what a car-buying experience should be. Can't tell you how many times I've walked into other places with my mind set on things, only to walk out saying "how did I let 'em talk me into this". I am a very happy customer and can't thank AJ, Treff, and the general manager enough for making my 1st luxury dream a reality. I told my friend about my experience and she bought a car 3days later - seriously. GO DEAN TEAM!! More

Dean Team Rocks!!! Great experieance!! No hasseling back and forth with prices. Dave Schultz rocks. Elma explained things beyond expectation and helped set up phone Great experieance!! No hasseling back and forth with prices. Dave Schultz rocks. Elma explained things beyond expectation and helped set up phone etc. We have had VW's in our family as long as I remember, and this is my 3rd VW. I have NEVER had this type of awesome treatment!! I am a Dean Team lifer!! More