Dean Team Volkswagen of Kirkwood

Dean Team is best purhasing experience I have ever had! I have bought over a dozen vehicles in my life and the customer service I received at Dean Team VW of Kirkwood beats all other customer service experi I have bought over a dozen vehicles in my life and the customer service I received at Dean Team VW of Kirkwood beats all other customer service experiences. I purchased my used 2013 VW Bug convertible from Maurice Gayden on 3/21/15. I live ~115miles from the dealership so all negotiating was done over the phone. When I arrived at the dealership, all of my paperwork was started, as promised, my negotiated trade-ins and purchase prices were honored, and my new car was detailed, filled with fuel, and ready for me to take home. ABSOULETLY HASSLE FREE SHOPPING EXPERIENCE! My husband and I promised Maurice that we would check with him before we make any future car purchases because his organization, honesty, and customer service was so impeccable. We will honor our promise, just as he honored all parts of our planning and negotiation. In the future, I will also recommend the Dean Team to friends and colleagues that are in the car market. THANK YOU REESE! From: The Tolly Family More

Not terrible! Pleasurable experience. Maurice and Kyle were very professional, actually listened to what I was looking for and delivered the deal I wanted. When it' Pleasurable experience. Maurice and Kyle were very professional, actually listened to what I was looking for and delivered the deal I wanted. When it's time to purchase a car for my wife I will be back! Thank you! More

Maurice listened to what I needed I had a great experience with Maurice at Dean Team in Kirkwood. I bought a great van and was able to stay in budget. He went the extra mile for me ad I had a great experience with Maurice at Dean Team in Kirkwood. I bought a great van and was able to stay in budget. He went the extra mile for me ad am really satisfied with my service and I love my van More

Tiguan purchase Reese was a pleasure to work with. He listened to everything I wanted and delivered. Worked with my budget and I got the exact car I wanted. He was qu Reese was a pleasure to work with. He listened to everything I wanted and delivered. Worked with my budget and I got the exact car I wanted. He was quick, friendly, and genuinely wanted to give me a good deal. I would recommend him to all my friends and family. Excellent experience! More

Great dealership! I saw that my dream car was for sale at a price I could afford. My salesman asked what I wanted in a range of payments and he did what he said. I di I saw that my dream car was for sale at a price I could afford. My salesman asked what I wanted in a range of payments and he did what he said. I did not have that great of credit and knew that I would have a high interest rate but I also paid off a big debt before making this purchase. Kyle (finance) said that after my credit score goes up that they would refinance for me. Well, my score went up after a few weeks and he ended up getting me the best rate ever!!! I will definitely recommend this dealership to anyone and everyone!! Very pleased with everything all around! More

My best car buying experience! I stumbled into this car lot by mistake and ended up having the BEST car buying experience! This experience was fast and I'm highly satisfied! Kyle wo I stumbled into this car lot by mistake and ended up having the BEST car buying experience! This experience was fast and I'm highly satisfied! Kyle worked a miracle and got me a comfortable car loan in the midst of a complicated insurance claim. Kyle was polite, swift and patient with me. He also got me the best deal based on the needs of my family. Maurice was kind and helped me choose the best vehicle for my business & family. He accommodated me completely by fulfilling every request that I had for my new car. He even picked me up and gave me a loaner car while I waited for my new car windows to be tinted. I'm also impressed at how available he is to accommodate and answer questions at any given time. I was able to reach Maurice By phone and via text he made this experience convenient. More

Drive 2 hrs for Dr. appt come home with NEW car ?? I live 2 hours south of dealership and make visits to Barnes West Co. frequently. I had a very beloved family van that had a lot of miles and dents a I live 2 hours south of dealership and make visits to Barnes West Co. frequently. I had a very beloved family van that had a lot of miles and dents and ding but many memories.. I had researched the Jetta Sportwagon TDI and thought I would stop by dealership and test drive one. They only had one left on the lot. I drove it and loved it but knew it would be a hard sale to my husband 2 hours away that it was time to retire the mini van mom status. Reece was very patient with me making phone calls to my husband and he worked hard to get us a deal we could afford. Reece has checked on my via text many times and has answered all my questions quickly addressing any concerns I've had. Good bye van hello Sportwagon. More

Highly recommend Loved this dealership. Great service, quick, and very helpful. Clean inside. Set up an appointment. Chuck was very helpful and easy to get in contact Loved this dealership. Great service, quick, and very helpful. Clean inside. Set up an appointment. Chuck was very helpful and easy to get in contact with if I ever have any problems or questions! Love my jeep :) More

worst car buying experience The salesman I dealt with had no useful input on the vehicles I was interested in.Then refused to appraised my car unless I told him I was going to co The salesman I dealt with had no useful input on the vehicles I was interested in.Then refused to appraised my car unless I told him I was going to commit to buying a vehicle from them. Gave me an offer on my car (once I told him a price I wanted for me trade in) then came back and said he couldn't give me that price. Completely unprofessional environment. Would not recommend this dealership to anyone. First and last experience with the Dean team. Your company has lost a young volkswagen enthusiast. Who was looking for a life long dealership to deal with for all future vw purchases. (Also would like to not be contacted as I have already gone to another dealership. Which was more than willing to work with me) More

Quick and Fair Great experience with Chuck and the team at the Dean Team. He was knowledgeable and did not beat around the bush when discussing my trade in. I would Great experience with Chuck and the team at the Dean Team. He was knowledgeable and did not beat around the bush when discussing my trade in. I would return there in a heartbeat. More