Dean Team Volkswagen of Kirkwood

great experience Larry is my guy at Dean. I was at the end of a Ford Fusion lease and wanted a VW. He spent as much time as I needed to decide which car to lease, he h Larry is my guy at Dean. I was at the end of a Ford Fusion lease and wanted a VW. He spent as much time as I needed to decide which car to lease, he had paperwork quickly prepared for me and even offered to follow me to the Ford dealer on South Lindbergh to turn in my leased car.He was proactive and responsive with every detail.I am confident that this dealership is committed to customer service and each person I dealt with there was helpful and professional, And, I must say, Larry looks quite nice in his pink shirts, More

Thank you Maurice Gayden (Reese)! I recently purchased a 2013 A5 Audi from the Dean Team in Kirkwood. Reese worked with me to find the car I was looking for, though I was very particul I recently purchased a 2013 A5 Audi from the Dean Team in Kirkwood. Reese worked with me to find the car I was looking for, though I was very particular, Reese was very helpful and courteious. Thank you again Reese! More

Outstanding service focused on our needs We worked with Dave Schultz, and he focused from the beginning on our needs and showed us a number of cars in our price range. He was completely focu We worked with Dave Schultz, and he focused from the beginning on our needs and showed us a number of cars in our price range. He was completely focused on us and what we wanted. He tracked down the exact car for us based on our criteria. He was extremely friendly, attentive and knowledgable. He was a pleasure to work with. We could not be happier with our new car. More

Dealership took care of business. Give Reese a raise! The dealership had a specific used vehicle I wanted, and wanted to trade my 'not-quite-as-nice' version of the same somewhat hard to find Touareg. I The dealership had a specific used vehicle I wanted, and wanted to trade my 'not-quite-as-nice' version of the same somewhat hard to find Touareg. I get one day off a month, drove from the Dallas area to St Louis, caught a few hours sleep, got to the dealership, made the deal we had negotiated, they took my trade without a bunch of complaining about it, and gave me a little more than I figured they would. Reese hustled. He responded to about 50 text messages over almost 2 weeks, even on his day off, and hustled. I arrived later than I hoped, and he was juggling multiple customers when I got there, but payed all the attention to my deal I needed. He hustled. Met the owner. Personable guy, not too different than me, but I'm sure a multimillionaire because he knows how to run his business. I appreciate the lack of BS at this dealership. More

Thanks Dave Schultz I worked with sales manager Dave Schultz recently at the Dean Team Kirkwood to find just the right car. He showed me everything I wanted to see on the I worked with sales manager Dave Schultz recently at the Dean Team Kirkwood to find just the right car. He showed me everything I wanted to see on the lot, and when I finally decided on the car and options I wanted he tracked one down in Wisconsin and had the car transferred to Missouri. When I came in to purchase the car the process was straightforward and fast. Dave walked me through all the options and made sure I got a great deal. Thanks Dave, and keep up the great work! More

WARNING…PLEASE READ BELOW WARNING…CAR BUYING EXPERIENCE AT DEAN TEAM KIRKWOOD MAY EXCEED YOUR EXPECTATIONS!! Before my experience with Reese at the Dean Team, I dreaded the en WARNING…CAR BUYING EXPERIENCE AT DEAN TEAM KIRKWOOD MAY EXCEED YOUR EXPECTATIONS!! Before my experience with Reese at the Dean Team, I dreaded the entire car buying process, BUT he made it fun, he educated me and remained professional …..I can honestly say that I went in with my guards up and there was no need. I was treated with respect from beginning to end, and I did not feel pressured. Although I came pre-approved from another lender, Reese encouraged me to talk to Kyle in the Finance Dept. about getting an even lower rate, and guess what…I did! Reese is Beyond exceptional!!!! Since I was not able to drive my car home that day, I was given a loaner car and I got a flat tire. Reese came to my home (on his off day), put on a spare tire and then came to my job the next day to bring me another loaner vehicle. I love my new Equus!!! Thanks Reese & The Dean Team of Kirkwoood More

In with Airbag light, out with dead radio! UPDATED. Edit to review below: Update: Shortly after posting my initial review, I was contacted by the dealership and they apologized and fixed the radio wit Edit to review below: Update: Shortly after posting my initial review, I was contacted by the dealership and they apologized and fixed the radio with no charge. They also offered to fix my worn drivers side axle labor free. They are even letting me buy my own part from partsgeek.com. A $600+ repair is now only going to cost me $76. I have to give them credit for making it right, because I sure did have a terrible taste in my mouth about this. Somebody feel free to correct me if I'm out of line here, but here's what happened to me yesterday at their Service Center.... I brought my 2007 Jetta in for a transmission slip, a slight vibration at low speeds, and the airbag light was on. They found that the vibration was caused from a worn out driver's side axle and didn't find any issues with the transmission at this time. I chose to let the axle go for now and will look into repairing it myself. Now for the part that I don't understand. I was told the airbag light was caused by a wiring issue. After diagnosing the problem they found there was a loose connection under the seat and fixed the issue. I paid for the repair, got in the car and left. As I was leaving the lot, I realized the radio wasn't working. I drove down the road a ways trying to turn the radio on (it's my daughter's car so I wasn't 100% sure how to turn it on.) After texting her, I confirmed that the radio doesn't really shut off. It's a fancy new radio with colored lights that you can't really turn off. At all times, the clock is at least on. Well this radio was now totally dead. No lights, no nothing. It worked fine when I dropped it off for service because I was listening to it. When I drop a car off for any type of service, out of respect I always turn the radio off or turn the volume down. For this radio, there's too many buttons so I just turned it down. So I turn around and go back to the Service Center. I go in and tell them that the radio is totally dead and it worked fine before. The guy acts confused and tell me that they didn't work on the radio. I said yeah, but you guys did diagnose a wiring problem. They could be related. He says he doesn't think so but he'll call the Tech (he was at lunch) to ask him about it. He comes back and tells me that the Tech said the radio didn't work when he got in the car to test drive it for the shaking and transmission issue. So he says sorry, it's an aftermarket radio so it's not our responsibility. A wire probably came loose from the original installation. Right. So something just happened to go wrong with the radio at the same time they diagnosed a wiring issue with the airbag. What are the odds? So I go back out to the car to check the radio fuses myself. All the fuses are fine and I start thinking how silly it is for them to just brush me aside when I KNOW for a fact the radio worked fine before I left my car with them. I went back inside and told the guy that I would be in the waiting room until the radio was fixed and I handed him the keys. He told me that I would have to pay for their diagnostics to fix the radio and he began arguing with me in front of another customer and told me it wasn't their responsibility. I said "Not your responsibility? That doesn't make sense. It worked when I dropped it off, now it doesn't. How is that NOT your responsibility?" He repeated, "We didn't work on the radio, so we don't have anything to do with that.". So I said, "Okay, what if I dropped off my car for service and when I came back their was a huge dent in the hood. Would you tell me it's not your responsibility since you didn't work on the hood?" He said "that's apples and oranges". So I was seeing red at this point and grabbed my keys out of his hand and left. I was so mad I couldn't see straight. So apparently they are free to screw up your radio at their leisure and just claim it's not their responsibility since they didn't work on it. What the xxxx is going on here? Am I out of my mind? This is the last thing I expected when I went back to them with this issue. I figured they would be very apologetic and take a look at it immediately. Instead I get a guy basically calling me a liar in front of another customer, implying the radio never worked. Gimme a break man. I will never bring a car to them for service or buy a Volkswagen ever again. I've never been treated like this before. More

Great experience for a first time buyer Before I bought my first car, I heavily researched my options on Autotrader and I was already pre-aproved for a car loan from USAA. So I was obviousl Before I bought my first car, I heavily researched my options on Autotrader and I was already pre-aproved for a car loan from USAA. So I was obviously disappointed when the Jetta I had my eye on was already sold. However, Maurice and I talked about other cars that were in my piece and mileage range. We eventually settled on test driving a Monty Carlo from another Dean Team lot back to the Kirkwood dealership. It was then I discovered a Hundai Azera that was at the high end of my loan, but had everything that I was looking for in a car. When we settled on the price of the car the buying process was very smooth and fast. I have never felt more comfortable in a car dealership. Then staff clearly went above and beyond to help my find a vehicle that fit my criteria. Overall I am extremely satisfied with my choice of dealership. More

Dave Schulz was an outstanding manager Dave Schulz is the most outstanding manager of any car dealership we have ever dealt with! He was professional, thorough, unrushed, courteous and kind Dave Schulz is the most outstanding manager of any car dealership we have ever dealt with! He was professional, thorough, unrushed, courteous and kind.. Renate Frick Lytle Mia Crum and Stuart Crum More

Wonderful I had a great experience at With Maurice at Dean Team! He was able to get me the car I have always wanted for the price I needed. He is really enjoyab I had a great experience at With Maurice at Dean Team! He was able to get me the car I have always wanted for the price I needed. He is really enjoyable to work with and a lot of fun! I highly recommend him! More