Dean Team Volkswagen of Kirkwood

I went in and told Eric exactly what I was looking for, and he called me the next day with the perfect car for me. I can’t thank him enough for helping me. Shelby was awesome too. It really was the best ca and he called me the next day with the perfect car for me. I can’t thank him enough for helping me. Shelby was awesome too. It really was the best car buying experience I have ever had. Thank you Dean Team, I love my new car:) More

Had the opportunity to work with Eric. I think we were his first customers in his new role. He was fabulous- did whatever he could to track down information and answer all of my questions I think we were his first customers in his new role. He was fabulous- did whatever he could to track down information and answer all of my questions (and I had a lot). The entire team was helpful - but I especially appreciated that Eric kept my best interest ms in mind and never pressured me into making a decision. I highly recommend him to anyone looking to get into a different vehicle. More

I purchased a very nice SUV truck today and I'm very happy with what I got today happy with what I got today More

Excellent customer service oriented, upon entering warmly greeted, inviting, made you feel welcomed to transact business with from start too completion entire team participation greeted, inviting, made you feel welcomed to transact business with from start too completion entire team participation More

Marc Jackson was amazing to work with! He really spent time getting to know us and helped us to identify what are needs truly were. He was outgoing, engaging, knowledgeable and actually fu He really spent time getting to know us and helped us to identify what are needs truly were. He was outgoing, engaging, knowledgeable and actually fun! He's an outstanding guy and I would recommend that you visit him if you are in need of a vehicle. More

I was introduced to this dealership several years ago and there's no turning back. They can get any brand of car both new and used. The customer service is top notch and they always take care of me. They there's no turning back. They can get any brand of car both new and used. The customer service is top notch and they always take care of me. They are a one stop shop for any upgrades or accessories. If you want it done, Dave will make it happen. I have now bought 4 cars from them and they have earned my trust and loyalty. Highly recommend Dean Team Kirkwood!!! More

Let me preface this by saying that I have been in sales for over 15 years and I have never experienced what I experienced at this dealership and with the salesperson, Brandi. I have never in my life met a for over 15 years and I have never experienced what I experienced at this dealership and with the salesperson, Brandi. I have never in my life met a more unprofessional person as her. I was aware that her dealer rating was the lowest at the dealership but I was stuck with her because she answered the phone when I inquired about the vehicle. I certainly understand why her rating was/is so low. sje haz zero personality and from the get go of conversation basically told me that you have no chance at getting this car unless you accept the price as is and take below market for your trade. We made our offer which wasn’t even a grand less than asking. And told her what we wanted for our trade. She left and came back 2 minutes later and said “we are just too far apart, thanks for coming in and have a good day.” Uh ok. Didn’t want to negotiate at all. If you call this place and Brandi answers, hang up and call back or ask to speak to someone else. She is literally that bad of a salesperson. More