Dean Team Volkswagen of Kirkwood

My husband and I recently purchased an electric car from this dealership, and had a wonderful experience from start to finish with Kat Bute, our salesperson. She was very transparent, helpful, and quick this dealership, and had a wonderful experience from start to finish with Kat Bute, our salesperson. She was very transparent, helpful, and quick to respond to questions. I highly recommend if you are in the market for a new or used car, visit them online or in person.. thanks again Kat! More

We had a very good experience with Dean Team. Eric was super nice and helpful. Eric was super nice and helpful. More

I purchased a vehicle from this dealership two months ago. I had left several messages for Colin Berndt, the General Manager, asking him to call me to discuss certain issues associated with the purchase ago. I had left several messages for Colin Berndt, the General Manager, asking him to call me to discuss certain issues associated with the purchase as well as the overall experience. He never returned my phone calls. Today, after being on hold for an extended period of time, I was finally able to speak with Colin. I asked Colin if he had received my messages. He stated he did but it was not his job to speak with customers, so he didn’t call me back. He further stated, “ It is below my pay grade to deal with customer related issues. I have been running the place for 28 years”. Wow… I had just spent $50,000 at his dealership, and he did not have 5 minutes for a conversation. Furthermore, he kept miss pronouncing my name even after I had corrected him several times. I suspect this was intentional as I don’t recall anyone else having issues with the pronunciation of my name. Nonetheless, Colin became combative when I asked to speak with his supervisor. He said, “I don’t have a boss, I run the place”. Do Not purchase anything from this dealership. They will collect your payment with a smile, and refuse to speak with you once the funds have cleared… More

Eddie and Eric work fantastic. Paid me a great price for my used car and made it happen fast. Wouldnt sell or buy again with out reaching out to these guys first. Paid me a great price for my used car and made it happen fast. Wouldnt sell or buy again with out reaching out to these guys first. More

I had a great experience here, the market right now is pretty hard and Eric and Brandy were able to help my family and I out to get the right vehicle at a price that seems very good. pretty hard and Eric and Brandy were able to help my family and I out to get the right vehicle at a price that seems very good. More

I have been working with the staff at Dean Team for this past year due to multiple repairs on my 2008 Jetta. It unfortunately not worth fixing as the bill was just adding up but I had the pleasure of workin past year due to multiple repairs on my 2008 Jetta. It unfortunately not worth fixing as the bill was just adding up but I had the pleasure of working with Eric in sales and Sarah in Finances and was able to get a new jetta! So worth it! The entire team, whether sales, financing, mechanics, even receptions, is so kind. They all seem to truly enjoy what they do and are very friendly with customers. They also will try everything they can to get you in a vehicle same day, I did not think I would drive off in a new set of wheels this past weekend but due to their great efforts and fabulous negotiation, I was able. Thanks a million times, cant wait to continue doing business with everyone More

Eric helped me buy my first car and was absolutely AMAZING to work with. He was upfront and honest about pricing and features, which can be rare in this business, and went above and beyond his duties AMAZING to work with. He was upfront and honest about pricing and features, which can be rare in this business, and went above and beyond his duties to help me find the perfect car, price, and deal. He was super helpful with all questions I had, really patient with me as a first time car buyer, and always had my best interest at heart. We loved Dean Team and are already looking at purchasing another car with Eric. Seek him out! We also had a great experience working with Shelby in the finance department, and together, Eric and Colin (the boss) were able to give us a great price. 11/10 experience overall! More

As a retired Army Colonel I appreciate excellent customer service and Eric and Shelby made it extremely easy in this confusing time we’re in, they are honest and were a pleasure to work with. service and Eric and Shelby made it extremely easy in this confusing time we’re in, they are honest and were a pleasure to work with. More

Excellent Experience, great customer service from start to finish. Thank you thank you thank you, will refer all my friends and family to Eric. to finish. Thank you thank you thank you, will refer all my friends and family to Eric. More