Dean Team Volkswagen of Kirkwood

Danny Veit is the BEST Had a great time time test driving cars with the salesman Danny Veit! He made sure I didn't leave settling for anything less than what I really wante Had a great time time test driving cars with the salesman Danny Veit! He made sure I didn't leave settling for anything less than what I really wanted. I know I paid more than what I had planned but the car is soooooo much fun to drive I don't even care!!! More

Bait and switch, overpriced Two visits in the span of a month, both very poor. First was to see a used sports car. It was beautiful, but easily 30% over market value, and acc Two visits in the span of a month, both very poor. First was to see a used sports car. It was beautiful, but easily 30% over market value, and according to CarGurus.com, had been on their lot over 340 days. Despite the fact that I'm a clean-cut 50+ guy who's owned many sports cars and could pay cash, the sales rep (Stephen Garrett) pressured me prior to the test drive, as though I were there to joy-ride the car. It was disrespectful and no way to begin a relationship. After the test, I began asking about room to negotiate the price and the salesman pretty much said I was way off (despite having multiple valuation sites' data in-hand). I mentioned I knew that the car was languishing for a year on their lot and he blew it off, explaining it's "just the way Mr. Dean wants to business". Ironically, while visiting that car, I noticed they had an unusually-high number of new (2015) VW TDI models that had just recently been approved for post-scandal sale. My 2009 TDI was being turned in for the VW scandal, so I was in need of a new family vehicle, too. Not wanting to buy from them, I checked a 250 mile radius and there were almost no other cars meeting my needs, so I begrudgingly visited Dean of KIRKWOOD with my kids. We test drove the car and I was ready to buy, knowing that VW was offering a $5k instant consumer rebate and 72 months @ 0-down/0%. So, that's when my sales guy (Reese Gayden) says "Oh, didn't anyone tell you? The car is being sold at $5,000 OVER STICKER" My chin hit the floor. That's when he sent over his boss, who seemed sheepish and embarrassed, explaining it's "just the way Mr. Dean wants to business". I had also spoken earlier on the phone with Pinky Persons and he also neglected to mention the bait-and-switch pricing. So, in my mind, they are both complicit in this strategy of deception. Here is the good ending: my sales guy from Dean of KIRKWOOD (Ryan Troll) explained to me that despite the common name, they are run by different Dean family members and he offered to get the very car I'd tested for me, which he did. 3 days later, I owned it, with full rebates. I liked Dean of Ballwin so much, I referred 2 more friends and got a $100 referral check for each. I walked away not so much faulting the 3 sales reps (and manager I forgot his name), but the management philosophy of the ownership. Not customer-centric, and reminiscent of the sleazy reputation car dealers have had in the past. Just not a place I want to do business with, ever. Moral of the story: Dean of KIRKWOOD- awful; Dean of BALLWIN - excellent. More

Amazing We enjoyed our experience working with Larry . We came and looked at the Escalade and ended up driving away with it that night. I would and have told We enjoyed our experience working with Larry . We came and looked at the Escalade and ended up driving away with it that night. I would and have told everyone about the Dean Team. We will be using Larry again in the furure. Kyle in financing was also great to work with More

Great experience I found the vw new beetle that I wanted at a great price. My sales rep was knowledgeable and customer focused. Staff was friendly and helpful. I would I found the vw new beetle that I wanted at a great price. My sales rep was knowledgeable and customer focused. Staff was friendly and helpful. I would definitely consider recommending this dealership to friends and relatives. More

Atlas We hit some unpredictable road bumps when purchasing our atlas- but everyone at the dealership went out of their way in to ensure we wound up with the We hit some unpredictable road bumps when purchasing our atlas- but everyone at the dealership went out of their way in to ensure we wound up with the exact car and deal we were looking for! Every visit we made to the dealership, even with our one and a half year old son, was a good experience- comfortable waiting area with snacks, friendly faces making sure we had what we needed to be comfortable/help we needed when moving our items from the old car to the new car, a loaner car to drive while our car was customized. More

Most trusted sales person I've ever dealt with Let me tell you about Reese because this is the second car I've purchased through him. When my convertible was feeling too small, I went to him at the Let me tell you about Reese because this is the second car I've purchased through him. When my convertible was feeling too small, I went to him at the beginning of summer with a little hesitation about trading in when the weather was so nice. He directed me to go home! And to drive around all weekend with the top down so I could be sure this is what I wanted to do. After that, it was a couple of months I think before I was really ready to get in to a sedan. When the time came, I knew exactly the price, trim and color that I wanted and just like last time, Reese got it for me at another location and worked his magic to get the payment where I needed it. After the sale, he stays in contact, always ready to help with the smallest of issues. I highly recommend him to anyone looking to buy new or used! More

Bought a new Jetta It was a pleasure to do business with Reese. I gave him a list of my wants and told him what I was looking for and he did a good job of getting me the It was a pleasure to do business with Reese. I gave him a list of my wants and told him what I was looking for and he did a good job of getting me the deal I wanted. I would go there again. More

New VW Jetta purchase this was my FIRST car purchase on my own and Larry was more than helpful and very honest throughout the entire process from picking the car to my cred this was my FIRST car purchase on my own and Larry was more than helpful and very honest throughout the entire process from picking the car to my credit score and payments. I would recommend the dean team and Larry to anyone!! More

Great people Great guys here. They went above and beyond to make my out of state trip for a special car worth the journey. Thanks alot guys! Great guys here. They went above and beyond to make my out of state trip for a special car worth the journey. Thanks alot guys! More

Wow...just wow Larry is located in the St. Louis area and I reside in central Kansas. He was not only able to find a vehicle that met my financial requirements but h Larry is located in the St. Louis area and I reside in central Kansas. He was not only able to find a vehicle that met my financial requirements but he also paid to have the paperwork shipped to me and back and he arranged all of the logistics surrounding having my new car delivered to me. It was truly an awesome experience and there's no way anyone else should ever go to a different salesman. Fantastic. More