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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
815 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
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Showing 815 reviews
March 06, 2019
Very Easy and not pushy. Will recommend to anyone I know when they start looking for a car. Brent helped me and was very helpful. Friendly workers and have great communication Will recommend to anyone I know when they start looking for a car. Brent helped me and was very helpful. Friendly workers and have great communication. They weren't pushy as other dealerships can be. They don't try any notorious car dealership gimmicks. Trustworthy people, I will look again in the future when needing a new car! More
by Zach Hampton
Employees Worked With
John Townsend, Brent Morrow
March 06, 2019
VW Atlas Purchase Had a wonderful experience at Dean Team Kirkwood buying our new Atlas. Mike, Scott, and team worked with us to get exactly the car we wanted and get i Had a wonderful experience at Dean Team Kirkwood buying our new Atlas. Mike, Scott, and team worked with us to get exactly the car we wanted and get it here all the way from Arkansas in just a few days! They were willing to work with us on price and even agreed to throw in some free mega mats for our new car. They were friendly, knowledgeable, and patient, and we will definitely be back when it’s time to buy our next car. More
by ames33113
Employees Worked With
Bill Van Oyen, Mike Hillis, Scott Roberts
March 06, 2019
New VW Atlas The service was great. The team walked me through multiple Atlases on the lot so I could see features and executions of the interior/exterior. When it The service was great. The team walked me through multiple Atlases on the lot so I could see features and executions of the interior/exterior. When it came time to talk price they were very transparent and when we finally laid out all the features of the car that I wanted they went and found one immediately. I would recommend Scott, Mike, and Bill to everyone and look forward to working with the service staff as well after meeting them. It is the start to a great relationship. More
by Drazenbd
Employees Worked With
Bill Van Oyen, Mike Hillis, Scott Roberts
February 22, 2019
Great experience John was absolutely amazing. He was very punctual, courteous, and consistent. He wasn’t aggressive; he was very relaxed with his sales approach. Thank John was absolutely amazing. He was very punctual, courteous, and consistent. He wasn’t aggressive; he was very relaxed with his sales approach. Thanks for everything! More
by Melvin and Robert
Employees Worked With
John Townsend
February 05, 2019
Your “free” loaner will cost you One of my expectations when taking a vehicle in to be serviced is excellent customer service. The level of care one typically receives from every emp One of my expectations when taking a vehicle in to be serviced is excellent customer service. The level of care one typically receives from every employee of a dealership is phenomenal and something to depend upon. This was not my experience of Dean Volkswagen. Never have I encountered a dealership that does not offer courtesy transportation for simple needs. Dean offers rental cars through Enterprise- which has proven to be more headache than help. All I required when taking my car in was a ride back to my primary vehicle. I had car seats, school pick ups, and dinner to make- a rental car was simply a burden. I was told that the $50 charged to my card would be fully refunded. I was in fact only given $12.66. When brought to their attention I was given some ridiculous excuse. I was made a promise, Dean did not follow through. They have been given two opportunities to rectify the mistake. Both times failed to handle the situation as one would expect. Customers have less and less control in today’s corporate America.. Knowing just how little a customer is valued is something I wish I had known before taking my car into the Dean Automotive Group. More
by STLMom
Employees Worked With
Tom K
February 02, 2019
Exceptional service! This dealership is truly customer-oriented. Whether it is sales or service, every attempt is made to make the interaction as easy as possible. I def This dealership is truly customer-oriented. Whether it is sales or service, every attempt is made to make the interaction as easy as possible. I definitely recommend this dealership and Craig Currington in particular. More
by Josette
Employees Worked With
Brandy, Bill Van Oyen, Craig Currington
February 01, 2019
Great company John and Shelby worked a miracle with getting me in a better car! I am so excited and would definitely recommend them to anyone who needs a reliable c John and Shelby worked a miracle with getting me in a better car! I am so excited and would definitely recommend them to anyone who needs a reliable car More
by Bre
Employees Worked With
John Townsend
January 27, 2019
Exceptional staff From the moment I walked in, I felt welcomed. Craig And John from sales and Bill from the finance department were beyond accomadating. upfront , h From the moment I walked in, I felt welcomed. Craig And John from sales and Bill from the finance department were beyond accomadating. upfront , honest and truly wanting to help. I have absolutely found the right to place to shop and recommend to anyone looking for a truly valuable car buying experience. Thank you all for your great effort. More
by elnashar_rs
Employees Worked With
John Townsend, Bill Van Oyen, Craig Currington
January 22, 2019
Horrible Experience This was the worst car buying experience I have ever had. Selected the vehicle which was at another lot..they brought it over so I could test drive, n This was the worst car buying experience I have ever had. Selected the vehicle which was at another lot..they brought it over so I could test drive, noticed it had scratches all over it. Salesman said if they could fix it did they have a deal? I said yes but only if it was color corrected not just buffed over for a temporary fix and the 2 key fobs as well. They agreed to this..a week later he called and said they just buffed it out, it would be too expensive to fix! I advised no deal then, he talked to manager and assured me they would paint correct it. I waited another week and went to look at car and nothing was fixed. Salesman said it was fixed even though scratches were all visible! Paint specialist came out and said he wasn't given permission to do the real job but he would do it this time. Asked about the key fobs and was told that wasn't part of the deal, even though I had texts from salesman advising he was going to pick them up! Went back for a 3rd time...some of the scratches were gone but replaced with buffer marks! I received the 2nd key fob but ended up making another payment on my trade in so I basically paid for the 2nd fob anyway. Terrible experience, basically they accused me of lying..will never buy here again!! More
by schmitt477
Employees Worked With
January 16, 2019
Great Customer Service The Dean Team was very professional and very pleasing as a customer. John especially was very helpful and very helpful. John made you feel welcome and The Dean Team was very professional and very pleasing as a customer. John especially was very helpful and very helpful. John made you feel welcome and comfortable at Dean Team. Great customer service. More
by Sam Heppermann
Employees Worked With
John Townsend, Bill Van Oyen
