Dean Team Volkswagen of Kirkwood

Great experience! Thank you Dean Team! They really are a team there and helped me get exactly what I wanted and possibly didn’t even know I needed. Thanks again I’ll de Thank you Dean Team! They really are a team there and helped me get exactly what I wanted and possibly didn’t even know I needed. Thanks again I’ll definitely come back for future car needs. More

Straightforward pricing and great customer service I live 275 miles from the dealership. All communication was by phone, email, or text. Initially I worked with Brent who was quick to respond and answe I live 275 miles from the dealership. All communication was by phone, email, or text. Initially I worked with Brent who was quick to respond and answered all questions in an easy to understand manner. As discussion got more serious about possible purchase, Scott got involved as well. Even though he is a manager, Scott responded quickly to all communications. Again Scott answered all questions straightforward without any typical dealer double talk. The online price was a real price, no hidden dealer add ons, didn’t have to use any special financing, etc. The online price was the purchase price. I dealt with VW dealers in Utah, Illinois, Maryland, and Florida. While those dealers all had a good online price, there was always something hidden that made the actual purchase price significantly higher. Not at Dean Team VW, online price was the real price. Dean Team price was the best I found in searching several dealers in several states. Dean also had the lowest paperwork fee of any of the dealers. Scott arranged car delivery to my home. There was a small fee but the fee was cheaper than if I went after the car myself. I had two small issues that I found after delivery. One I found a few days and the other I found about three weeks after delivery. One issue was quite small and a customer service rep (don’t remember her name) dealt with it immediately. The other issue was a slightly bigger. Scott dealt with the issue personally. Scott responded as quickly in dealing with the issue as he did when he was trying to sell me the car. He appeared genuinely concerned that the issue be dealt with in a timely manner to my satisfaction. I have purchased around 25 cars in my lifetime. I have never had an easier time working with a dealership than I did working with Brent and Scott. Everything was straightforward and clear, no double talk, no hidden fees or add ons. The online price from Dean Team was better than what the price was at multiple other VW dealers in other states particularly when I found other dealers had hidden fees and add ons. While I expect prompt service when the dealer is trying to sell me a car, Dean Team provided prompt care in resolving a couple of issues I had post delivery. I certainly didn’t expect the manager, Scott, to take his time to personally handle the issues. I plan on buying more cars in the future. After my experience with Dean Team VW, Brent and especially Scott, I most certainly will be calling them when the itch for a new car strikes. My only regret is I didn’t find them sooner in my car buying life. More

Ford f-150 When I went in to look at vehicle I was pressed for time,.John showed me the truck, took me for a ride and had me out of there In 40 min. The next day When I went in to look at vehicle I was pressed for time,.John showed me the truck, took me for a ride and had me out of there In 40 min. The next day when I took delivery, he had everything ready a made good on all of his promises. A plus trabsaction and I highly recommend John and dean team to anyone purchasing a vehicle. Thanks, Tim More