Dean Team Volkswagen of Kirkwood

Outstanding customer service! The Dean Team is a great team! The staff is professional, helpful and driven to meet your needs. Nothing is impossible for these folks! I have found m The Dean Team is a great team! The staff is professional, helpful and driven to meet your needs. Nothing is impossible for these folks! I have found my new dealership for my family and friends! More

Bought a Jeep! Shelby was so helpful with the loan and warranty information. She even made changes for me after I spent night worrying. She is easy to talk to and ha Shelby was so helpful with the loan and warranty information. She even made changes for me after I spent night worrying. She is easy to talk to and has a great personality! Love the Dean Team. More

Exceptional Service! We were very pleased with John Townsend's personable efficient and knowledgeable service. It was a very pleasant buying experience. John and the Fi We were very pleased with John Townsend's personable efficient and knowledgeable service. It was a very pleasant buying experience. John and the Finance manager Bill Van Oyen took great care of us!. More

First Time buyer I'm so happy that I decided to get a Volkswagen at Dean Team Kirkwood. John Townsend made buying a car an enjoyable experience. The car I purchased wa I'm so happy that I decided to get a Volkswagen at Dean Team Kirkwood. John Townsend made buying a car an enjoyable experience. The car I purchased was previously owner by a smoker. John got my car detailed, which removed the smell and has my car inside looking new. Bill from finance is one of the sweetest people I've ever met. He broke down the extended warranty packages offered and made sure that I got the one that was applicable to my driving experience. More

Great sense of humor Shelby was great fun to work with, she had a sense of humor and was easy to talk to, when dealing with numbers I’ve noticed that personality tends to Shelby was great fun to work with, she had a sense of humor and was easy to talk to, when dealing with numbers I’ve noticed that personality tends to go missing - not Shelby! I found myself talking with her a lot more than I normally talk to car finance persons. Her office was uncomfortably warm was the only negative- dean team REALLY needs to update the building and make customer parking more substantial. More

PLEASANT & fulfilling BRANDY IS GOD SENT A VERY HELPFUL AND BEAUTIFUL SHE'S A REAL GOOD ASSOCIATE THANKS DEAN TEAM! Ps. I'LL BE BACK TOO GET MORE CARS FROM YOU GUYS. BRANDY IS GOD SENT A VERY HELPFUL AND BEAUTIFUL SHE'S A REAL GOOD ASSOCIATE THANKS DEAN TEAM! Ps. I'LL BE BACK TOO GET MORE CARS FROM YOU GUYS. More

Best Sale Rep ever Dealership was Amazing and thr. Finance Department was Great. Our Sales Rep Brandy is Awesome . She was honest and very helpful, with all of my quest Dealership was Amazing and thr. Finance Department was Great. Our Sales Rep Brandy is Awesome . She was honest and very helpful, with all of my questions. I would recommend buying a car from them. More

Comfortable & "no dance" Pleasant, straightforward deal-making. Efficient, helpful, and knowledgeable staff. John Townsend treats customers professionally and personally. I Pleasant, straightforward deal-making. Efficient, helpful, and knowledgeable staff. John Townsend treats customers professionally and personally. I was out of the dealer's in under two hours including my test drive. More

Best Customer Service Hands Down!!! This is my second new vehicle purchase in three years from John Townsend. There’s a reason that I keep going back and it’s him! John goes above and be This is my second new vehicle purchase in three years from John Townsend. There’s a reason that I keep going back and it’s him! John goes above and beyond to satisfy and accommodate. You can tell that each interaction is more than a sale to him. I've never felt pressured or rushed during the buying process. He has always worked hard to get me the best deal available. He's very knowledgeable, informative, and transparent throughout the entire process. He always makes me feel like I'm a part of the family. I'm loving my new SUV and I'll be back when it's time to purchase my next vehicle. 😊 More

Helpful & Productive Everyone I worked with was super focused and helpful of meeting my needs and goals when buying a car. Being a college kid with a short credit history, Everyone I worked with was super focused and helpful of meeting my needs and goals when buying a car. Being a college kid with a short credit history, they were able to get my monthly payment to where I could afford it with a loan term that was quite impressive. Also, being a car guy, the quality of vehicles on the lot was surprisingly impressive. They definitely worked as a team to serve me as a customer. Their service is very much appreciated! More