Dean Team Volkswagen of Kirkwood

Great service Brandy was very accommodating and so personable! She was easy to work with and straight forward. I would definitely trust Brandy when buying a car. Sh Brandy was very accommodating and so personable! She was easy to work with and straight forward. I would definitely trust Brandy when buying a car. She showed many different tiguans that could fit with my budget! More

Great Experience I have been dreading buying a vehicle because I didn’t want to deal with the typical games of a dealership. However, Dean Team and John Townsend were I have been dreading buying a vehicle because I didn’t want to deal with the typical games of a dealership. However, Dean Team and John Townsend were great. Their pricing was upfront and transparent and they made a process I was dreading into something seamless and enjoyable. They even were able to find a much better rate for my financing than what I had been pre-approved for prior to coming in. The day I purchased my car, my sister went to a different dealership, and her experience was the exact experience I was fearful of having. High pressure sales tactics and pricing that changed from one conversation to the next. No to mention additional fees that were not disclosed upfront. When I am ready to buy again, Dean Team will be my first stop. More

Only dealer I would recommend... no longer skeptical John was my salesman, the experience was easy and awesome! So happy with the process. John and Shelby were the sweetest, making my process smooth as c John was my salesman, the experience was easy and awesome! So happy with the process. John and Shelby were the sweetest, making my process smooth as can be. I’ve always been skeptical of dealerships, but my mind was changed! Thank you!!!!! More

Definitely a LEARNING experience So i went in a couple months back to purchase a vehicle. Only my first time buying one so yes I'm new to this ( lol yes can you feel the pain already) So i went in a couple months back to purchase a vehicle. Only my first time buying one so yes I'm new to this ( lol yes can you feel the pain already) anyhoo so i come in super excited, first car, mind you my other car is on its last wheel and bolt. I have $2000.00 that i have saved (took forever to save that) for a down payment. i sat down with the sales guy we spoke about numbers then boom the application process begun. I knew the number they accepted for the truck and i was ok with that (we were all happy) we agreed on 17,900 with 2k down equals 15,900,, hey simple math if you ask me .. Long story short i didn't get approved that night ( i was so hurt lol) i went home did some more financing work online and got approved and received a call 2 days later to come sign all the paperwork... so here i go so happy and just smiling from ear to ear, i sit for a while then the finance guy comes to get me to sign all the paperwork. As he's getting the paperwork ready we start talking about vacations, other nationalities, past experiences and so on... all while he started to hand me paperwork to sign and pretty much just telling me where to sign ( HUGE MISTAKE) cus here goes my dummy self just signing away just happy i got approved . i leave and paperwork should be mailed in a few weeks. Days maybe a week or so pass and paperwork is in. Now i have the luxury of paying personal property taxes (which is also new to me lol) and registering the car, i get there to register it and look at my loan paperwork which i also received and that is where EVERYTHING started adding up... They charged me 18k something for the truck after my 2k down, not only was that NOT the number we agreed on but they noted the ORIGINAL cost of 19k on the sales paperwork which means MORE personal property tax for ME , yay me So i call down and speak to Brent who said well you signed so your loss. oh and the call back he never returned AFTER that, but hey why would he when i signed and that's all that mattered.. By all means i guess i agree since I'm the dummy who just signed. But they definitely took advantage of a young lady who knew no better. DEFINITELY a learning lesson that i wish others can learn from They were definitely friendly but not ethical More

Fantastic Customer Service Very helpful throughout the car search. Brent went out of his way to support the search even driving to other Dean Team dealerships to let me test dr Very helpful throughout the car search. Brent went out of his way to support the search even driving to other Dean Team dealerships to let me test drive the cars. Brent Morrow was the most helpful dealer I have ever worked with. More

Highlight of summer 2019!! Thank you Big John we appreciate you and your team!! I love car!! Will definitely recommend this dealership to anyone who wants a nice car and great s Thank you Big John we appreciate you and your team!! I love car!! Will definitely recommend this dealership to anyone who wants a nice car and great service!! More

Excellent customer service! Great selection of preowned vehicles! Excellent customer service! Quick and efficient. I am very happy with the condition and price of the used car Great selection of preowned vehicles! Excellent customer service! Quick and efficient. I am very happy with the condition and price of the used car I purchased. More

Overall SUPER rude attitude The experience was just beyond awful, I have never had experienced such attitude before in my life from a car dealer , this man literally talks about The experience was just beyond awful, I have never had experienced such attitude before in my life from a car dealer , this man literally talks about stuff that adds no value to the purchase and trying to xxxx you off with his “best offer” in town. I would not recommend this dealership by any means , ???????? ??????????,????????????? ??????????? ,????????????,??????????????,?????????????????“????” ??? ??????????,????? ??????!!!! More

Great Buying Experience! I was referred to Dean Team by a friend and decided to give them a try. The customer service and follow up was exceptional. They had the car ready fo I was referred to Dean Team by a friend and decided to give them a try. The customer service and follow up was exceptional. They had the car ready for me to test drive and didn't pressure me at all. Answered all my questions and let me make my own decision. This is the first car I've ever leased and Bill answered all my questions and walked me through the whole finance process. I have found my team and will certainly be buying future cars from them. Best experience I've ever had. Thanks Dean Team!! More

Great experience all around! Nick was great I went in to look at a Jetta and ended up leasing a Tiguan. All of my questions were answered and I was given the time and information Nick was great I went in to look at a Jetta and ended up leasing a Tiguan. All of my questions were answered and I was given the time and information to make the best decision for my family! More