Dean Team Volkswagen of Kirkwood

He did not give us a price for the car, and that particular car was not showing up on your website. Said that if we were not going to buy the car today itself (WITHOUT KNOWING THE PRICE) he wouldn’t particular car was not showing up on your website. Said that if we were not going to buy the car today itself (WITHOUT KNOWING THE PRICE) he wouldn’t help us and it was a waste of time. We have been to 3 different dealers, no one was rude or disrespectful as this a——h——-. Tried to speak to the manager , waited for 15 minutes but he failed to show up. Worst customer service ever. More

Brandy gave me the best car-buying experience I've ever had. I was driving a small pickup truck and needed something that was more child seat-friendly. She listened to me, presented me with plenty of optio had. I was driving a small pickup truck and needed something that was more child seat-friendly. She listened to me, presented me with plenty of options, and ensured I got what I wanted for my trade-in. Within an hour, I had three vehicles - and their payment options - to choose from. At every phase of my experience, Brandy took the time to educate me on options I hadn't considered (like leasing) and was friendly and professional the entire time. We interacted a lot via text, so I didn't have to spend a lot of time sitting at the dealership. Brandy and the rest of the Dean Team gave me a fantastic experience. They'll be my first stop when I need another vehicle. More

The Dean Team was very quick to respond to our inquiry and any questions we had about the vehicle we were interested in. Everyone was extremely friendly. and any questions we had about the vehicle we were interested in. Everyone was extremely friendly. More

robb was very nice and helpful! i’m very glad I was able to find something I love and can’t wait to have for a long time! i’m very glad I was able to find something I love and can’t wait to have for a long time! More

Everyone at this dealership were amazing! !! Alex Pearse was a great guy. He did not put any pressure on us while offering us our new car. We loved that a lot. He was super helpful when answer !! Alex Pearse was a great guy. He did not put any pressure on us while offering us our new car. We loved that a lot. He was super helpful when answering all of our questions and we got an amazing deal. Also, the people at the service desk were amazing as well as Grant at the finances department. My wife and I loved this experience, and we highly recommend everyone this dealership!!! More

My service at this dealership with Eric’s guidance was top notch. It was hands down the best experience I’ve had at any car dealership. Eric was very personable, down-to-earth, straight forward, and just top notch. It was hands down the best experience I’ve had at any car dealership. Eric was very personable, down-to-earth, straight forward, and just kind. He made it a quick, stress-free situation. I left smiling and when I’m ready for another vehicle some day I’ll be returning. Thank you, Eric and The Dean Team!! More

Eric was extremely helpful on all of the different options presented. I ended up leasing a Volkswagen Taos and he did an amazing job of pointing out key features that sold me on the car. The finance d options presented. I ended up leasing a Volkswagen Taos and he did an amazing job of pointing out key features that sold me on the car. The finance department made sure we got me to the number I needed for payments. Eric helped me and clarified any questions I had every step of the way. I loved the car right away but never felt any pressure to buy now. 10/10 would go back to him again. More

D is absolutely a pleasure to work with. I had my car at dealership for more than a year waiting on parts. I called every week to check on the status. He never got tired of me calling, nor d I had my car at dealership for more than a year waiting on parts. I called every week to check on the status. He never got tired of me calling, nor did he get aggravated with me. He was always kind and courteous. He never rushed me off the phone or out the door. I felt like I truly mattered. More

Unfortunately we were unable to get a deal done—but Kat Bute was outstanding. She was extremely accommodating, innovative and personable. She truly made me want to buy a vehicle from her and I hope I have Bute was outstanding. She was extremely accommodating, innovative and personable. She truly made me want to buy a vehicle from her and I hope I have the opportunity to do so at some point. Kat is the very definition of a professional—but obviously has a big heart filled with care and concern for the client. Seek her out if you are looking for a vehicle! More

Very good experience. I've always found the service department helpful, and this time I worked with Eric Tentschert in sales. He was attentive, honest, and followed-up w I've always found the service department helpful, and this time I worked with Eric Tentschert in sales. He was attentive, honest, and followed-up without being pushy. More