Dean Team Volkswagen of Kirkwood

Best Experience I've Ever Had! I hate, HATE the car buying process. I went to the Dean Team off Manchester a little over a week ago unsure if I even wanted to go through the whole p I hate, HATE the car buying process. I went to the Dean Team off Manchester a little over a week ago unsure if I even wanted to go through the whole process of buying a new car. I had Brent Morrow as my car salesman and I've never had a more smooth process. He met all my car needs and more! Price wise and quality wise I am a very satisfied customer. I was in and out in just a couple hours and I'm SO in love with my new car! If anyone is looking for a new car I HIGHLY recommend the Dean Team and I recommend even more to ask for Brent Morrow. He's a great guy and even better car salesman- he will go above and beyond all your expectations. More

Great experience We went to the dealership just looking to test drive. Craig Currington greeted us at the door and helped us find the car we wanted to test out. He was We went to the dealership just looking to test drive. Craig Currington greeted us at the door and helped us find the car we wanted to test out. He was very helpful and showed us all of the advantages of the vehicle. He made the car buying process easy, though I would have liked to see a cost breakdown between the configurations of a car so you can easily identify what aspects are included in each package. When we got back to the dealership he worked out a great deal for a trade in and we left with a brand new car right off the showroom floor! Bill in finance also made everything simple and helped explain our options for coverage. They set everything up for me and even did a tutorial in the car before we left so we knew how to use all the gadgets. When we were getting a paint protectant put on the following week, Craig came to my work so I wouldn't have to go out of my way and left me a loaner car so I could still get around. Overall, great experience and loving our new vehicle! More

Malkum Muhammed Malkum was patient and very helpful. He did his best to make my shopping experience easy. He is an excellent sale man. He knew his job. Malkum was patient and very helpful. He did his best to make my shopping experience easy. He is an excellent sale man. He knew his job. More

Excellent service I'm not a fan of dealerships and sales people at all but Brent Morrow made it happen! Brent is very good at keeping in contact with his clients. It wa I'm not a fan of dealerships and sales people at all but Brent Morrow made it happen! Brent is very good at keeping in contact with his clients. It was smooth and easy. More

Mustang excellent service Excellent service on a long distance purchase. John Townsend was pleasant and helpful. He promptly responded to all our texts. We have put 120 mile Excellent service on a long distance purchase. John Townsend was pleasant and helpful. He promptly responded to all our texts. We have put 120 miles on and so far very pleased! More

Personalized car buying experience The staff, specifically Craig and Shelby, were very patient and honest through the whole experience. I didn’t feel pressure to buy or rush into purcha The staff, specifically Craig and Shelby, were very patient and honest through the whole experience. I didn’t feel pressure to buy or rush into purchase. They went above and beyond to make me feel comfortable with my car purchase and to personalize my car buying experience. I will absolutely recommend this dealership, and Craig, to others in the market to buy. More

Brent Morrow made my first car buying experience feel like a breeze. He was very attentive, personable, and took me through all the steps in a way that I could eas made my first car buying experience feel like a breeze. He was very attentive, personable, and took me through all the steps in a way that I could easily understand. After taking me for a couple of rest drives, we found a car that is perfect for my lifestyle. Thank you so much Brent Morrow and the Dean Team! More

Committed to Customers Craig was a joy to work with throughout the whole process of getting my new car. He was personable, friendly, and had a welcoming demeanor without bei Craig was a joy to work with throughout the whole process of getting my new car. He was personable, friendly, and had a welcoming demeanor without being pushy. I came in with a car in mind, but it wasn't on the lot due to the custom specifications I wanted on a certain model. Within an hour, Craig found the exact car I was looking for and he had it on the lot within the week. The initial price point we talked about stayed consistent through the entire process. Craig was transparent, upfront, and I could tell he was committed to helping me find the exact car I wanted and to helping me get the best deal. When the car arrived, I learned Craig had even thrown in a few bonus features. Overall, I had a sense of ease at the dealership, I trusted Craig and everyone I worked with, and I would highly recommend asking for Craig to help you find your next car. Craig was knowledgable and helpful with all questions I had, and he has checked in since I drove off the lot to see if I needed anything. I look forward to stopping by the dealership for scheduled maintenance. More

Great Customer Service I have been putting off buying a new car because I don't know much about cars and was scared I would be schooled by a dealership. My salesperson was C I have been putting off buying a new car because I don't know much about cars and was scared I would be schooled by a dealership. My salesperson was Craig and he was so friendly, funny, and honest- I could have test driven cars with him all day. I told him a little bit about myself and he right away gave me great options to try. I've been converted from MINI to VW and now a proud owner of a new Golf Wagon. Can't wait to take advantage of the free car washes and say hi to my new friends, Craig, Brent, and Bill. Thanks again fellas! More

Deception I had purchased a 2013 Volkswagen Passat from this dealership 3 years ago. Never once been in an accident. They told me it has never been in an accide I had purchased a 2013 Volkswagen Passat from this dealership 3 years ago. Never once been in an accident. They told me it has never been in an accident. Well, I went to trade my car in at another dealership and low and behold. I get informed that it has been in an accident. When I called and complained. They told me they would trade my car in. My car books for $8,500. They offered $5,000. Unacceptable and honestly don’t bother going here because they are all about selling a car, they will not tell you everything about the car. Like whether it’s been in an accident or not. Very unsatisfied. Would not recommend. Don’t bother coming here because they tell you what you want to get you to buy the car, but leave out important things such as accidents reported, etc. Don’t buy from Dean Team Volkswagen!!!! More