Dean Team Volkswagen of Kirkwood

Awful customer service They asked my for my cellphone number.i told them I didnt have one at the moment *mine broke a couple days ago. And they literally told me if I cant a They asked my for my cellphone number.i told them I didnt have one at the moment *mine broke a couple days ago. And they literally told me if I cant afford a phone why am I shopping for a car. Like serious if this is how you treat a potential customer id hate to see how they would treat a current customer. More

Very Unprofessional Randy could the worst manager of any department I have ever done business with. He treated me like dirt....Instead of explaining why my bill was not c Randy could the worst manager of any department I have ever done business with. He treated me like dirt....Instead of explaining why my bill was not correct. He continued to interrupt me and talk over me and threatened to keep my car. The service has 3 steps not all steps were completed... plus there is a warranty issue.... Instead he acted like a bully. Never again.....stay away from this place More

Not sure if I would recommend this dealership-Brandy Peters Made a trade in in October of last year. the sales person I had a chance to work with was Brandy Peters. The experience was excellent until I found ou Made a trade in in October of last year. the sales person I had a chance to work with was Brandy Peters. The experience was excellent until I found out (2 months after I've purchased my car) that instead of owing $7000 on my loan, I owed $9500. I called several times trying to have this fixed but all I got from Brandy was "not sure how that happened...Not sure I understand".Also, Brandy promised that she would work on getting an extra key as at the time of the purchase I only received one car key. After calling, e-mailing and texting Brandy on her cell phone several times, guess what, I never received the extra car key I was promised almost a year ago!!!! Ridiculous and just unbelievable. I also mentioned to Brandy that I would leave this review on company's web page but guess what, nothing ever happened. So shameless and so unprofessional. I got ripped of at this dealership where at the beginning I really thought that I had a great shopping experience. More

Great Staff Great staff, fast and friendly. Made me feel very comfortable about purchasing a car. They don't rush your decision and make sure you want to be drivi Great staff, fast and friendly. Made me feel very comfortable about purchasing a car. They don't rush your decision and make sure you want to be driving a car for a long time. More

Fast and friendly! Showed up and John Townsend went above and beyond to help me find exactly what I was looking for! Even showed me options of things I didn't know we're Showed up and John Townsend went above and beyond to help me find exactly what I was looking for! Even showed me options of things I didn't know we're available! Everyone was super friendly with me having a five year old to entertain! I have bought cars all throughout the country, and have never had such a smooth and easy experience with such friendly staff! More

Purchasing Used Volkswagen Jetta I had a great experience at Dean Team in Kirkwood. All employees were extremely helpful and patient in helping me find exactly what I wanted in a car! I had a great experience at Dean Team in Kirkwood. All employees were extremely helpful and patient in helping me find exactly what I wanted in a car! Ask for John Townsend for assistance when buying your next car! More

Satisfied First-Time Car-Buyer This was my first experience buying a car on my own, and I'd like to say that it was much less terrifying than I thought it would be! I knew what I wa This was my first experience buying a car on my own, and I'd like to say that it was much less terrifying than I thought it would be! I knew what I wanted when I got there, and no one tried to talk me out of it, but rather did what they could to make sure I left with the car I wanted. I noticed when I got home that there was an issue with one of my tires, and they made sure they got that taken care of for me. Overall, I had a very pleasant experience and would definitely recommend this dealership and especially my salesperson, John! More

New car Malkum was extremely quick and efficient. He was a hard-working and took into consideration some of our time constraints re: buying our car. Didn’t m Malkum was extremely quick and efficient. He was a hard-working and took into consideration some of our time constraints re: buying our car. Didn’t make us feel pressured and really seemed knowledgeable. Nick was honest and personable. Listened to our concerns and tried to find the car that met our needs. He was also very knowledgeable. More

Excellent Experience A friend of mine gave me Colin Berndt's name who is the GM of the Kirkwood facility. After we spoke he left me in great hands with Tom Ebner (sales). A friend of mine gave me Colin Berndt's name who is the GM of the Kirkwood facility. After we spoke he left me in great hands with Tom Ebner (sales). I had two cars to trade and two cars to buy. The "deal" took maybe 15 minutes. The deal for the trade-in's and new car purchase (two cars) was more than fare (I got an exceptional deal). Tom and Colin were great to deal with and no last minute gotcha's. Met Bill Oyen in finance which took about 30 min due to two cars. Bill was very nice and made the process smooth and easy. The entire team was awesome and I will be a long time customer. Colin-Thanks for the state inspection on my personal car while I waited! Thanks again for the experience and the great deal! Chris Ferguson More