Dean Team Volkswagen of Kirkwood

We recently made our third car purchase at Dean team, working with Craig and Shelby each time. They continue to make the process clear, simple and honest. Knowledgeable and personable staff. Thanks, for working with Craig and Shelby each time. They continue to make the process clear, simple and honest. Knowledgeable and personable staff. Thanks, for helping with car #3 from Dean team VW! More

The best experience that I have ever had purchasing a Vehicle. The staff was knowledgeable and a pleasure to deal with... I highly recommend Dave! Vehicle. The staff was knowledgeable and a pleasure to deal with... I highly recommend Dave! More

Dean Team is running on all cylinders. The focus of Dean Team is to build long term customer relationships, and they excel at accomplishing that. The combination of professionalism, friendl The focus of Dean Team is to build long term customer relationships, and they excel at accomplishing that. The combination of professionalism, friendliness and dependability is unbeatable. Dave Shultz came in on his day off to help us with the purchase and orchestrated our experience so that we were able to close in record time. Colin has built a well oiled, coordinated organization that always aims to please. Great buyer and service experience. More

2012 GMC PURCHASE Staff were friendly precise and quick to complete the process. I have bought and sold many vehicles over the years. I think most people would agree th Staff were friendly precise and quick to complete the process. I have bought and sold many vehicles over the years. I think most people would agree they hate going to a new car dealer because of time it takes to complete most transactions. Dean team was respectful of my time and had me back on the road in my new truck in no time at all. More

Used car sales follow up. The actual car buying experience went very well with the sales and financial staff very pleasant to work with. My wife and I thought that we got a ve The actual car buying experience went very well with the sales and financial staff very pleasant to work with. My wife and I thought that we got a very good deal on the purchase of a 2014 Audi A7 and we were happy to take our new to us (pre-owned) car home. In our state of "new car" euphoria we neglected to notice that the car didn't come equipped with a front license plate bracket. Being from a state (Illinois) that requires this and buying the car from Missouri, again a front license plate required state, I was under the impression that one was required and would be provided. I guess that was my mistake, We have tried unsuccessfully for 2 months to have the dealership follow through and provide this legally required item. Calls and text messages were exchanged with both salesmen that assisted on the sale, which were at first responded to with promises to locate a bracket and contact us when this was done. Future attempts were put off and then blatantly ignored, as well as 2 follow up visits to the dealership, where again we were promised to follow through and contact us. Another issue we had with the care was screeching brakes, I didn't notice this at first due to being a little hearing challenged. When I took the car back to dealership, they did at least check the car, stating that the brakes did indeed make noise and that 60% of the brake pads were present, thus there was nothing they could do. This was a nearly $38,000 Audi, unless I'm wrong, the brakes should work and do so with making a horrible noise. My son and I replaced the front disc pads ourselves and the screeching went away, now it sounds like an Audi should. In short the buying experience went very well, that would be rated at 4 or 5 stars. Following through on any problems, as well as common courtesy (returning texts or phone calls), well... I just got the feeling that out of sight, out of mind. I delayed writing this review for 2 months giving the "Dean Team" time and the benefit of the doubt to make things right. For this they should have received 1 or no stars. More

I was looking for somewhere to review this dealership for other potential purchasers - this was our experience: We went in to casually view a few car options that weren’t available at a dealership closest other potential purchasers - this was our experience: We went in to casually view a few car options that weren’t available at a dealership closest to our home, we were surprised by the immediate level of customer service that we received. We quickly determined that the vehicles we came in to look at would not work for us as they didn’t fit our lifestyle. We had mentioned that we liked the Atlas, but it was out of range considering what we wanted to spend. We were pushed to make an offer on a vehicle with the trim level we wanted - which they didn’t have and would have to procure from another dealer. We shot them another thinking it would be too low and we’re surprised to find that the manager agreed - even knowing that he would have to have it brought it. We were super appreciative of that - and their willingness to be so proactive as an expression of their appreciation for military service members. We put down a deposit - which was never expressed as nonrefundable - with the verbal expectation that we were agreeing barring any issues we had with the vehicle once it came in. The vehicle came in a few days later and we came in to test drive it after the weekend. We were concerned with several issues - particularly the transmission lag. Our saleswoman even asked why we weren’t as excited as we “should be”. Upon leaving we expressed our concerns with each other and then notified our saleswoman via text. Late last night we received a text back saying she would address our concerns with the manager and get back to us. We waited hours after opening and didn’t hear anything. We decided the most effective and honest way to address our concerns would be to just visit the dealership. We walked in the door to an immediate hostile attitude. Our saleswoman greeted us but then just stood there while the manager berated us loudly on the floor; “I took you at your word that this was the car you wanted...I now own this car that I bought for you...What if I decided just not to sell you this car for what we agreed on - you’d lose your mind!...etc” Not only was this extremely poor customer service, but it was rude and meant to intimidate. Another salesperson - who we had never even spoken to - came over and also loudly and heatedly interjected how we were doing wrong by the dealer. When asked what we wanted to do we stated that we did not want to purchase THIS Atlas and we wanted our deposit back. “No, never going to happen!” shouted at us so we left as to not cause a bigger problem and possibly turn what should have been a civil conversation in to an actual altercation. OUR DEPOSIT MONEY WAS STOLEN by this dealership - we had no written agreement beyond the price that we would pay if we purchased this vehicle. Before placing the deposit on the car we expressly asked if it was in order to hold this particular vehicle for us BARRING any concerns that we may have as we had never driven it, let alone set eyes on it. In my opinion I would spend time with another dealership if you like to keep you money in your pocket and don’t like being publicly shamed for issues out of your control. This behavior was abhorrent and we are disgusted. Deposit money is ALWAYS refundable unless expressly stated otherwise. Yelling at customers on a sales floor is NEVER acceptable behavior. Shame on you. More

Nick berblinger and Bill Van Oyen have been so helpful and made the whole process of car buying a positive experience. Nick was attentive to our wants and needs and made us feel secure in the selections and made the whole process of car buying a positive experience. Nick was attentive to our wants and needs and made us feel secure in the selections he brought to our attention. He was Always responsive to our questions and shared his knowledgeable Thank you!! More

I frankly don’t think we could have had a better match than Nick Berblinger. He was amazing. Also huge thank you to Bill VanOyen! than Nick Berblinger. He was amazing. Also huge thank you to Bill VanOyen! More

The staff members were extremely friendly to work with and very professional throughout the car purchasing process. The photos and descriptions of the vehicle listed on their website were clear and honest and very professional throughout the car purchasing process. The photos and descriptions of the vehicle listed on their website were clear and honest to the condition of the vehicle in person. More

As Easy As a Car Buying Experience Could Be I really didn't have much of a referral, but had heard generally positive things about Dean Team. I primarily chose it as my starting place because of I really didn't have much of a referral, but had heard generally positive things about Dean Team. I primarily chose it as my starting place because of it's proximity to my house. I knew the exact vehicle down to the trim and add-ons that I was looking for. Fortunately, they had a vehicle that matched everything I wanted minus the sunroof. When I arrived I scanned the lot on my own - I kind of appreciated not being hounded on the lot. After identifying the aforementioned vehicle I made my way into the show room. I was greeted by Craig who asked if I needed any help (he probably wouldn't have guessed that we'd ink a deal within 24 hours). I found out half way through the process (from a different employee) that Craig is a veteran which made me even more excited to give him the business. They worked with me on price and were frankly fun to negotiate with (I like that kind of thing). I felt based on my research on KBB that they gave me a more-than-fair value on my trade. I also feel like I did okay on additional discount from MSRP (I maybe could have pushed just a touch harder). All in all I think every consumer should educate themselves as much as possible before going into a situation like this, but these people are not snakes so you don't feel like you have to go to war with them. Just relax and keep a cool head and don't overpay. Bill Van Oyen (BVO) helped me with the financing - great guy as well. I recommend the Dean Team and the two men who worked with me. More