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Dean Team Volkswagen of Kirkwood

Kirkwood, MO

4.1
815 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs. Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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10205 Manchester Rd

Kirkwood, MO

63122

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Showing 815 reviews

December 30, 2020

Dave worked with me closely and found the car I wanted for a great deal~ super happy with my purchase! Highly recommend Dave for sales and Shelby for finance. Both super friendly and efficient. Thank you! More

by McDeRennaux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Schultz, Shelby Diepenbrock
Jan 04, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi there! Thank you for your business and your review. We're so glad to hear Dave and Shelby were able to provide you with a positive car buying experience! Please let us know if you need anything else!

December 03, 2020

I just got back from picking up my new VW Atlas from the service department at Dean Team Volkswagen Kirkwood. I took it in for service because the 7-pin trailer light outlet (which came installed on the veh More

by webweenies
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Staab
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Dean Team Volkswagen of Kirkwood responded

We deeply apologize that we were unable to stand up to the customers expectations.

October 17, 2020

We just bought a car for my daughter and we went to Michael and Shelby and they were amazing!!!! I will be back and will pass along to family and friends to come there!! Thank you Kirkwood Dean team! More

by Df
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Diepenbrock, Michael Pulliam
Oct 19, 2020 -

Dean Team Volkswagen of Kirkwood responded

Thank you for your business and your great review. We're glad to hear our team was able to provide you with a positive car buying experience! Please let us know if there's anything else we can do for you.

September 26, 2020

Very helpful salesman who got me the best price and a very knowledgeable young man. I will definitely be getting my next car through him! More

by Andrew Brauner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Diepenbrock, Connolly Dean
Sep 29, 2020 -

Dean Team Volkswagen of Kirkwood responded

Hi Andrew! Thank you for your great review and your business. We're glad to hear Connolly was able to provide you with such a positive car buying experience and that he's earned your future business as well. Enjoy your new vehicle and please let us know if there's anything else we can do for you!

August 27, 2020

Connolly Dean was so awesome so many people are asking where I got this beautiful car and I tell them Dean Team Kirkwood and ask for Connolly. He really made me one happy women during a time in my life wh More

by Trinna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Diepenbrock, Connolly Dean
August 25, 2020

I went to buy my first car from a dealership with my sister and we got Connelly Dean and our experience was great. We told Connelly what we were looking for and he found our dream car . He was so po More

by scottbarbara44dd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Van Oyen, Connolly Dean
Aug 25, 2020 -

Dean Team Volkswagen of Kirkwood responded

Hi! Thank you for your great review. We're so glad to hear Connelly was able to provide you and your sister with such a positive car buying experience! Enjoy your new vehicle!

July 03, 2020

John was awesome! He worked with me over the phone since I lived 4 hrs away. He sent pictures and fixed everything I requested prior to my arrival. I have purchased many cars over the years and he was defin More

by Debralopez
Recommend Dealer
Yes
Employees Worked With
John Townsend
Jul 06, 2020 -

Dean Team Volkswagen of Kirkwood responded

Hi Debra! Thank you for your great review. We're glad to hear John was able to provide you with your best buying experience yet! Enjoy your new Beetle!!!

June 25, 2020

Took car in for service. They held the car for three weeks with no calls to update progress on the car. I had to call them seven times without two callbacks From leaving messages to call. The first we More

by z3wmo4s
Recommend Dealer
No
Employees Worked With
Can’t put a good rating from the last experience
June 19, 2020

VW TOUAREG BUYER I have purchased from Dean Team before and was looking forward to the experience when we decided to check out the vehicle. Craig Currington, the s More

by Glen Starks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Van Oyen, Craig Currington
Jul 01, 2020 -

Dean Team Volkswagen of Kirkwood responded

Thank you Glen for your review! We deeply apologize for your experience with finance and we would love to discuss your experience with you at your convenience. Please contact our Customer Service Manager, Marissa Reno at (314) 402-2237. We always strive for all of our customers to feel like they are apart of our Team here at Dean Team and feel comfortable and confident in their purchase process and excited to come back! We greatly appreciate your business and your support and we hope to regain your confidence in our Team. Thank you!

June 14, 2020

Kat was very nice! But Dean Team in general is shady. The truck I bought was scratched up and they was supposed to do touch up work. When I got it it’s still not right and don’t recommend them to anybody bc More

by Emac10
Recommend Dealer
No
Employees Worked With
Kathleen Bute
Jul 01, 2020 -

Dean Team Volkswagen of Kirkwood responded

Thank you for your feedback. We're sorry to hear you weren't happy with the way your truck was returned to you. We would like to make this right for you. Please reach out to our Customer Service Manager, Marissa Reno, at 314-402-2237 to get this situation resolved. Thank you!

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