Dean Team Volkswagen of Kirkwood

Dave worked with me closely and found the car I wanted for a great deal~ super happy with my purchase! Highly recommend Dave for sales and Shelby for finance. Both super friendly and efficient. Thank you! for a great deal~ super happy with my purchase! Highly recommend Dave for sales and Shelby for finance. Both super friendly and efficient. Thank you!!! More

I just got back from picking up my new VW Atlas from the service department at Dean Team Volkswagen Kirkwood. I took it in for service because the 7-pin trailer light outlet (which came installed on the veh service department at Dean Team Volkswagen Kirkwood. I took it in for service because the 7-pin trailer light outlet (which came installed on the vehicle when I bought it) does not work. I have tested it with a Curt trailer brake controller and a 7-pin tester and neither of them show it working. However, they both work fine on my daughter's Ford. The guy at the Dean Team Volkswagen Kirkwood service desk said it worked fine for them. I tested it before I left the dealer and it still didn't work. So, I went back in and asked them to show it working to me. His response was that "everyone was packing up to leave for the day". (It was not yet 5:00 and they close at 6:00.) He said I could bring it back tomorrow, but I didn't get the impression they would be any more helpful tomorrow. Dean Team Volkswagen Kirkwood gets an "F" in customer service from me. More

We just bought a car for my daughter and we went to Michael and Shelby and they were amazing!!!! I will be back and will pass along to family and friends to come there!! Thank you Kirkwood Dean team! Michael and Shelby and they were amazing!!!! I will be back and will pass along to family and friends to come there!! Thank you Kirkwood Dean team! More

Very helpful salesman who got me the best price and a very knowledgeable young man. I will definitely be getting my next car through him! very knowledgeable young man. I will definitely be getting my next car through him! More

I went to buy my first car from a dealership with my sister and we got Connelly Dean and our experience was great. We told Connelly what we were looking for and he found our dream car . He was so po sister and we got Connelly Dean and our experience was great. We told Connelly what we were looking for and he found our dream car . He was so polite and so concerned and was excited for us. While we were waiting he made us so comfortable and treated us like we were his only concern. We did buy the car and only then did we find out Connelly was the owners son. He should be so proud that he is such a great salesperson and is learning the business with such a passion. He will be a good leader for the future. Thanks Connelly the sisters More

John was awesome! He worked with me over the phone since I lived 4 hrs away. He sent pictures and fixed everything I requested prior to my arrival. I have purchased many cars over the years and he was defin I lived 4 hrs away. He sent pictures and fixed everything I requested prior to my arrival. I have purchased many cars over the years and he was definitely the best sales representative ever! I highly recommend him! Thanks John! Love my new convertible!!! More

VW TOUAREG BUYER I have purchased from Dean Team before and was looking forward to the experience when we decided to check out the vehicle. Craig Currington, the s I have purchased from Dean Team before and was looking forward to the experience when we decided to check out the vehicle. Craig Currington, the salesman who greeted us and helped us with our purchase was very friendly, personable, professional and surprisingly familiar with the vehicle we were interested in. He made our decision to buy an easy one to make. Unfortunately, our encounter with Bill Van Oyen, the finance manager, was not as rewarding as with Craig. Bill became indignant when I told him I had no interest in purchasing an extended warranty or a “wheel and tire” program…or any other added service. He asked what I planned to do if the car broke down and whether I knew how expensive repairs could be. I said that I understood the financial risk and was comfortable with it. Bill then asked if my business had been impacted by COVID-19, to which I replied, “thankfully, as a gov’t contractor, it had not.” He responded that I should “thank the man at 1600 Pennsylvania Avenue” for my financial comfort. I was flabbergasted that he brought up politics during a business transaction. That seems especially unprofessional and a much higher risk from a customer relations perspective than the risk I accepted by choosing not to buy an extended warranty. I sternly replied that “I wouldn’t thank the man at 1600 Pennsylvania for anything”. He replied “I guess you don’t agree with him on social issues” and I replied that I don’t find anything agreeable about “that man”. At some point, Bill expressed that he could tell by my zip code that I live “in the city”. He decided it was time to tell us how fortunate he was to live in Wildwood where it is quiet and safe; where you don’t even have to lock your doors. I told Bill that I had lived in West County and decided it wasn’t a lifestyle or culture that interested me. I would definitely seek out Craig on a future purchase, and would readily refer friends to him. However, the thought of having to deal with Bill again would not encourage me to return to Dean Team Kirkwood. It was a miserable and insulting experience that I would not choose to repeat. More

Kat was very nice! But Dean Team in general is shady. The truck I bought was scratched up and they was supposed to do touch up work. When I got it it’s still not right and don’t recommend them to anybody bc truck I bought was scratched up and they was supposed to do touch up work. When I got it it’s still not right and don’t recommend them to anybody bc they are shady More