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Dean Team Volkswagen of Kirkwood

Kirkwood, MO

4.1
815 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs. Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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10205 Manchester Rd

Kirkwood, MO

63122

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Showing 815 reviews

May 13, 2021

Just bought a new Volkswagen Jetta from the Dean Team in Kirkwood, Missouri. What a wonderful atmosphere with a wonderful staff of sales personnel. My salesperson, Kathleen Bute, led me through the entire p More

by labyrinth_stl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Bute, Shelby Diepenbrock
May 18, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi there! Thank you for your review and your business. We're so glad to hear our team was able to provide you with such a positive experience. Enjoy you're new Jetta! Please let us know if there's anything else we can do for you.

May 06, 2021

The Beetle Connection at Dean Team. They had vehicle we were looking for and our experience was exceptional. I contacted Marc Jackson online via CarFax app. I was hesitate at first since I was 700 miles a More

by Mel Chattman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Vonder Haar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Van Oyen, Marc Jackson
May 11, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi Mel! Thank you for your review and your business. We're so glad to hear Marc, Bill, and Katie were able to provide you with such a positive experience. We hope your wife enjoys her new Beetle! Please let us know if there's anything else we can do for you.

May 05, 2021

I looked online at used cars on a Friday night and then came into the dealership on Saturady afternoon. John Townsend met me in the lobby and asked if I needed help. I sat down with John and explained w More

by Jfeltz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Vonder Haar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Townsend
May 11, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi there! Thank you so much for your business and your great review. We're so glad to hear John was able to provide you with such a positive car buying experience. Enjoy your new vehicle and please let me know if there's anything else we can do for you!

May 01, 2021

She was great extremely helpful when it came to getting the finance on the car done along with having everything ready when time came to make our deal. Also overall a nice person very patience an straight More

by Eminb
Recommend Dealer
Yes
Employees Worked With
Shelby Diepenbrock
May 04, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi there - thank you for your business and review. We're glad to hear Shelby was able to provide you with a positive car buying experience. Please let us know if there's anything else we can do for you!

April 23, 2021

Worst customer service experience I've had as a consumer in my lifetime. Dean Team Kirkwood leads the way not just for a auto dealership but any customer service I've experienced. A few key points of my dis More

by Jason Schmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandy Berndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Van Oyen, Kathleen Bute
April 14, 2021

They run a shady operation. They bought my leased vehicle from VW without consulting me or discussing my lease end options after I mentioned my wife had already bought a new car. I could've bought the car at More

by mrsxt4
Recommend Dealer
No
Employees Worked With
Colin Berndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Berndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2021

My fiance and I went in to look at a vehicle we saw online. Nick helped us and was one of the nicest and helpful salesman that I've had the pleasure of doing business with. He took us on a walk of th More

by Chwebst1995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Berblinger, Bill Van Oyen
Feb 02, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi there! Thank you for your business and your review. We're so glad to hear Nick and Bill were able to provide you and your fiancé with a positive car buying experience! Enjoy the new Jeep and please let us know if you need anything else!

January 17, 2021

Dave first sold me a car in 2014 which I still have and love. We were looking for an additional vehicle for our second home in South Carolina. In typical Dave fashion, he got right on it. After trying o More

by Mimi Fister
Recommend Dealer
Yes
Employees Worked With
Dave Schultz
Jan 19, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi Mimi! Thank you for your repeat business and your review. We're so glad to hear Dave was able to provide you with another positive car buying experience! Please let us know if you need anything else!

January 14, 2021

"Kat" Bute was my sales coordinator and she was awesome! Sold me a police charger. Best buying experience ever and first time for me buying out of state. She even sent me a video clip of the car. Kat under More

by James S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Van Oyen, Kathleen Bute
Jan 19, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi James! Thank you for your business and your review. We're so glad to hear Kat was able to provide you with a positive car buying experience! Please let us know if you need anything else!

January 12, 2021

Dave made buying a car during the middle of the pandemic with a newborn at home as easy as possible. He was so kind, patient and professional. Dave helped me find the perfect car, made me feel comfortable a More

by hillary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Schultz
Jan 19, 2021 -

Dean Team Volkswagen of Kirkwood responded

Hi Hillary! Thank you for your business and your review. We're so glad to hear Dave was able to provide you with a positive car buying experience! Please let us know if you need anything else!

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