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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
815 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
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Showing 815 reviews
August 27, 2021
Kat, great salesperson, great follow up. They had a very large inventory of used cars. Sadly, my car needed a new battery. It had to recharged when I was on the road and when I was in my garage. When I large inventory of used cars. Sadly, my car needed a new battery. It had to recharged when I was on the road and when I was in my garage. When I took in for a safety inspection I assertively insisted that the car needed a new battery, then apologized. Response “just like a woman.” This I DID NOT appreciate. I left my car overnight and it was ready the following afternoon. I picked it up and finally learned the tricks of maintaining my battery battery. I had owned a VW Golf and the functions on the Tiguan are totally different, even down to access to the gas cap and the cargo release. Even starting the car was different, requiring a really hard stomp on the break. But, I’ve figured it out this car is more comfortable for my and drove safely through a thunderstorm. I really love the car and had never had an issue with the service department before. They were just swamped and had a bunch of people lined up waiting for there cars. The dealership is an easy drive from my home in Webster Groves 63119. More
by VipPip
August 01, 2021
This was our first time buying a new car, and Nick made our experience easy and stress-free. He walked around the lot in the rain with us and answered all of our naive questions with zero condescension and our experience easy and stress-free. He walked around the lot in the rain with us and answered all of our naive questions with zero condescension and helped us get a great value on our trade in. More
by Tim
Employees Worked With
Nick Berblinger
July 29, 2021
Kathleen Bute was very helpful and had me test driving every car I wanted. Helped us as soon as she could, helpful, and had us test driving the cars I wanted while she got the other cars over to the lot! every car I wanted. Helped us as soon as she could, helpful, and had us test driving the cars I wanted while she got the other cars over to the lot! Highly recommend buying with her. Not pushy, very honest. More
by MikeH
Employees Worked With
Kathleen Bute, Shelby Diepenbrock
July 27, 2021
Please recognize Mark and Shelby for taking care of helping me purchase another vehicle. They were very understanding and accommodated all of my needs. Both of Shelby and Mark as assets your company. helping me purchase another vehicle. They were very understanding and accommodated all of my needs. Both of Shelby and Mark as assets your company. More
by Kendric Lowry
Employees Worked With
Shelby Diepenbrock, Marc Jackson
July 06, 2021
I nominate Ashley for the kindest-salesperson-ever award! I visit many dealerships with my autistic client for work since one of his special interests is used trucks. Ashley engaged us in friend award! I visit many dealerships with my autistic client for work since one of his special interests is used trucks. Ashley engaged us in friendly conversation and made sure we felt supported while we looked. I thoroughly appreciated her kind demeanor and lovely conversation! When I need a car in the future, i definitely know where I'll be stopping by! Thanks again Ashley! More
by Kevybear
Employees Worked With
Ashley Moon
July 02, 2021
Highly recommend buying from Dean Team VW of Kirkwood! I was fortunate to work with John Townsend who was very laid back and got me into exactly what I wanted with no pressure. I also worked with Shelby Die was fortunate to work with John Townsend who was very laid back and got me into exactly what I wanted with no pressure. I also worked with Shelby Diepenbrock in finance who was very thorough when presenting me my finance options. The whole staff was friendly and easy to work with! They made my purchasing experience very enjoyable and I will plan to buy my next car from them! More
by PhillipS
Employees Worked With
Other Employees :
John Townsend, Nick Berblinger, Shelby Diepenbrock
June 18, 2021
Amongst automotive enthusiast, dealers and service centers. Dean Team is regarded as the worst dealer in St. Louis so much so it has become a joke. Let me tell you an example. My girlfriends father bo centers. Dean Team is regarded as the worst dealer in St. Louis so much so it has become a joke. Let me tell you an example. My girlfriends father bought their VW Jetta here and has had it serviced here since and when I heard that's where they were taking it. I was like ok let's see if the rumors are true. It is true. They tried charging for warrantied work, for when the part failed again. They didn't install the alternator properly which caused the belt to shred, That didn't need to be replaced in the first place because of a multimeter test showing that the old one was fine. Then they put in a aftermarket alternator from car quest that isn't even for the car. They tell the owner my girlfriends father nothing of this. Then worse they get the car back and they completely sheered off the exhaust. When originally it was a exhaust gasket that needed replacing. Said it was not their problem. They clearly broke the exhaust by lifting the engine and changing the pulley sheering off the exhaust and replaced the pulley with some random one that doesn't even match the original. My coworkers have heard the car before and they were with me and the first thing they said is that "they broke your car man" They refuse to make it right stating the exhaust isn't their problem and that the wrong pulley is good enough and to let them know if the belt falls off. Whatever you do don't take your car here for service or buy a car from them. They're diagnosis methods are severely flawed. They're repair methods are reckless They don't even call back to make it right More
by pporshahidy
June 13, 2021
Very quick response to my inquiry of a car that I seen online return call was like in 15 minutes or less Ashley moon was our sales person she did an exceptionally well job could not have asked for a nicer online return call was like in 15 minutes or less Ashley moon was our sales person she did an exceptionally well job could not have asked for a nicer sales person very responsive to our needs and questions More
by Timthewindowguy58
Employees Worked With
Bill Van Oyen, Ashley Moon
June 13, 2021
My sales representative, Edin, was excellent. Very knowledgeable and not high pressure at all. Also, Shelby in finance was excellent. Overall a great experience! Highly recommend. knowledgeable and not high pressure at all. Also, Shelby in finance was excellent. Overall a great experience! Highly recommend. More
by Rob1powers
June 04, 2021
experience was better than I expected. a b c d e f g h i experience was better than I expected. a b c d e f g h i j k l m n o p q r s t experience was better than I expected. a b c d e f g h i j k l m n o p q r s t More
by chipf510
Employees Worked With
Kathleen Bute, Shelby Diepenbrock
