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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
810 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 810 reviews
January 26, 2024
Anthony in service has always taken great care of me and my car. He is kind and patient. I appreciate all of the service from the purchase of my vehicle to now, two years later, the maintenance at Dean Team my car. He is kind and patient. I appreciate all of the service from the purchase of my vehicle to now, two years later, the maintenance at Dean Team KIRKWOOD! More
by Jess
Employees Worked With
January 22, 2024
Dave was great to work with. Very knowledgeable and helpful. Got us in and out like it was nothing. Grant was just as helpful. I couldnt recommend them more. Very knowledgeable and helpful. Got us in and out like it was nothing. Grant was just as helpful. I couldnt recommend them more. More
by colin
December 28, 2023
She didn’t return any communication, tried very hard to buy from her but can only do so much when someone flat out ignores you. Not only did I find a better vehicle, I also found a better rate. If you have buy from her but can only do so much when someone flat out ignores you. Not only did I find a better vehicle, I also found a better rate. If you have good credit and can put money down, go elsewhere. Another idea, don’t be on speakerphone when you trash the car being traded in. More
by christine
Employees Worked With
December 08, 2023
Great buying experience. Needed something cheap and was able to get it all done quickly. Needed something cheap and was able to get it all done quickly. More
by A917
Employees Worked With
December 08, 2023
Dave Schultz actually made buying a car an enjoyable experience! We're very happy with our car, transaction and have already recommended him to a friend! experience! We're very happy with our car, transaction and have already recommended him to a friend! More
by aryn
Employees Worked With
October 13, 2023
I am so grateful I received this email to voice my displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to us. I asked multiple employees for the GM's name and contact information, but nobody wanted to provide it. I finally looked it up online, and found that the GM is Colin Berndt. I filled out an online request asking him to provide his email address which he did on September 22. I emailed him back later on September 22 explaining our disappointment and asking for resolution. I had to send four more emails for a total of five before Colin called me on October 6, two weeks later. He was rude and abrasive, saying the reason he did not call back was because we did not purchase the vehicle from his dealership. This is true, but we did purchase from Dean Team and his dealership has been doing all of our service and warranty work over the last two years. He had not done his research and was assuming that we had towed the vehicle to the dealership in undriveable condition. The truth of the matter is that the service department botched their diagnosis and repair work and then was not competent in rectifying with the warranty company. Regardless, it struck me as unprofessional that he decided it was acceptable to ignore a disgruntled customer directly requesting a call from him. My husband and I explained the timeline and the service team's involvement. Colin eventually admitted that he needed to get more information and look into this, and would call us back. That call was one week ago and we have not heard back from him via email or phone. It is also worth noting that between our repeated requests for communication from Colin, several sales members from Dean Team emailed us asking us to come in and test drive new vehicles. Even when we responded to these emails, we never received a response or acknowledgement. More
by lisaschultz2
September 05, 2023
Gabrielle was amazingly helpful and did everything in her power to sell my fiancé and myself (two) yes two Toyota Tacoma's at a great price. I recommend is drop into Dean Tean VW to see Gabrielle. power to sell my fiancé and myself (two) yes two Toyota Tacoma's at a great price. I recommend is drop into Dean Tean VW to see Gabrielle. More
by firemann0705
August 15, 2023
He did not give us a price for the car, and that particular car was not showing up on your website. Said that if we were not going to buy the car today itself (WITHOUT KNOWING THE PRICE) he wouldn’t particular car was not showing up on your website. Said that if we were not going to buy the car today itself (WITHOUT KNOWING THE PRICE) he wouldn’t help us and it was a waste of time. We have been to 3 different dealers, no one was rude or disrespectful as this a——h——-. Tried to speak to the manager , waited for 15 minutes but he failed to show up. Worst customer service ever. More
by daisie_botelho@yahoo.com
Employees Worked With
July 05, 2023
Brandy gave me the best car-buying experience I've ever had. I was driving a small pickup truck and needed something that was more child seat-friendly. She listened to me, presented me with plenty of optio had. I was driving a small pickup truck and needed something that was more child seat-friendly. She listened to me, presented me with plenty of options, and ensured I got what I wanted for my trade-in. Within an hour, I had three vehicles - and their payment options - to choose from. At every phase of my experience, Brandy took the time to educate me on options I hadn't considered (like leasing) and was friendly and professional the entire time. We interacted a lot via text, so I didn't have to spend a lot of time sitting at the dealership. Brandy and the rest of the Dean Team gave me a fantastic experience. They'll be my first stop when I need another vehicle. More
by mneatock
May 27, 2023
The Dean Team was very quick to respond to our inquiry and any questions we had about the vehicle we were interested in. Everyone was extremely friendly. and any questions we had about the vehicle we were interested in. Everyone was extremely friendly. More
by haywojo21
