Dean Team Volkswagen of Kirkwood

Derek helped me troubleshoot a few really simple things with the technology of my new truck, all in the matter of minutes. Nothing was wrong with the truck they sold me, just a bit of user error that had m with the technology of my new truck, all in the matter of minutes. Nothing was wrong with the truck they sold me, just a bit of user error that had me in a panic! I’m really grateful for the quick and kind service. More

Dealing with Grant Winnett in the Finance Department made the transaction so smooth and easy. He was so personable and down to earth. I would highly recommend to everyone. the transaction so smooth and easy. He was so personable and down to earth. I would highly recommend to everyone. More

My Interaction with Alex was good. I need to know when was the oil change done. I see some granular gains on the front wind shield. The car was delivered unwashed and I see the sticker I need to know when was the oil change done. I see some granular gains on the front wind shield. The car was delivered unwashed and I see the sticker glues not cleaned on the left rear passenger window. More

I've bought many cars this by far was the easiest and smoothest transaction. I recommend Mel as a sale person he went above and beyond before I even got to the dealership. Didn't beat around the bush and smoothest transaction. I recommend Mel as a sale person he went above and beyond before I even got to the dealership. Didn't beat around the bush and was helpful. Also Grant and Coloney were two amazing finance magicians! 10 out of 10 do recommend. More

Absolutely awful took my car here 5 times in 2024 for issues funny thing is every time there was an issue and they say the fixed it we would have to bring it back cause now something else is wrong. The m issues funny thing is every time there was an issue and they say the fixed it we would have to bring it back cause now something else is wrong. The mailed us a letter accusing us of not paying when we had the paid receipt showing it we paid in full then after that we had to bring the car back again for issue and when we went to pick it up the guy was in a panic because he didn't know where are car was. He found it luckly. Absolutely worse place just takes your money and doesn't fix anything. Don't use them they are awful. More

Last month, December 26th, to be exact, I reached a deal on a '23 Audi A6. Yesterday, January 14th another person at a local Audi dealership noticed a hole in my rear bumper. It looked like someone had try on a '23 Audi A6. Yesterday, January 14th another person at a local Audi dealership noticed a hole in my rear bumper. It looked like someone had try to install something in the bumper. Knowing that there was another identical car still on the lot I went back and sure enough an almost identical hole was found on that car. I notified the salesman of this, and he assured me he would have the GM (Colin) call me first thing the next morning. Fast forward less than 24 hours and Colin never returned my call instead the salesman called me and informed me that nothing could be done. It was sold as is. This afternoon I went to the dealership and spoke to Colin. He said the only thing he may do would be to have his mechanic try to fix it and we could split the cost! I asked that he have an independent local Audi dealership fix it and he said he wasn't going to pay for that. I have never been more unimpressed by the GM of a business that supposedly prides itself on customer satisfaction. Today will be the last time I step foot on that lot. Oh, and if you're reading this and are in the market for a 2023 black Audi A6, just know Dean Team has one on the lot with a nice cut out in the rear bumper. More

The staff was all extremely helpful, especially our salesman Nathan. My husband just bought me a 24 Atlas and everyone included me in everything. Some dealerships ignore the person "not paying" but tha salesman Nathan. My husband just bought me a 24 Atlas and everyone included me in everything. Some dealerships ignore the person "not paying" but that was not the case here. More

Dave Schultz did an excellent job, he listened, didn’t give me any run around, everything I asked for was given, thanks Dave give me any run around, everything I asked for was given, thanks Dave More

Wonderful service. Dave was so nice. No pressure. I got what i wanted. Love my car! Dave was so nice. No pressure. I got what i wanted. Love my car! More