Dean Team Hyundai - Service Center

Great service I have been coming here for 4 years now. Always great consistent service. Staff explain everything that's needed and always keep me updated on progres I have been coming here for 4 years now. Always great consistent service. Staff explain everything that's needed and always keep me updated on progress. More

The best experience during the worst situation I cannot sing enough praises about Dean Team Hyundai. I had the misfortune of my car loosing acceleration while driving over the weekend. I had it tow I cannot sing enough praises about Dean Team Hyundai. I had the misfortune of my car loosing acceleration while driving over the weekend. I had it towed to a local shop who said that I should reach out to Hyundai first to see if the issue, which turned out to be quite a big one, was covered under warranty. From the moment I spoke with the service department at Dean Team Hyundai I knew I was in good hands. They worked with me as I got the car towed to them and kept me in the loop the entire time. They even let me know about 3 recalls on my car that I did not know bout, and were sure to address those while they had my car. Michele was amazing explaining everything to me. The text alerts kept me informed in real time. They worked with getting me a rental car so that I wouldn't be without while they had to wait for the part to come in. Everything went smoothly and I felt like a valued customer every time I called and spoke to the service department. I didn't have an ounce of bad customer service. I will certainly be taking my car to them again if another problem arises. More

Communication excellence Thanks for the updates on the status of the repair of my sonata. It was there for some time waiting for motor to arrive. Once there it was done immed Thanks for the updates on the status of the repair of my sonata. It was there for some time waiting for motor to arrive. Once there it was done immediately. Appreciate the communication and loaner for the duration of the repair time. More

Genesis first visit Dean Team is top-notch. This was my first visit after being a loyal 20 year Nissan customer so it wasn't easy to make a transition.. Michele checked m Dean Team is top-notch. This was my first visit after being a loyal 20 year Nissan customer so it wasn't easy to make a transition.. Michele checked me in promptly then Andrew & Todd the techs addressed my concern. I was in/out less than an hour and left with peace of mind. I'll be a repeat customer More

Service advisor Sean is the best!! Great service and wonderful to deal with. Got me in and out in a very timely manner. I will definitely be back to see the Dean Team again Great service and wonderful to deal with. Got me in and out in a very timely manner. I will definitely be back to see the Dean Team again More

Black Beauty is my beloved 2013 Hyundai Elantra. She was having some issues and I brought her in to Dean Team for a check-up. While getting her check-up, I was ki is my beloved 2013 Hyundai Elantra. She was having some issues and I brought her in to Dean Team for a check-up. While getting her check-up, I was kindly placed into a loaner vehicle so I could get to work. Later in the day, Michele W contacted me to let me know Black Beauty needed a new engine. I was soo devastated but Michele calmed my fears. She explained the process of requesting a new engine since the car was under warranty and arranged a rental vehicle from Enterprise. The process was surprisingly seamless. While waiting for my engine, Michele kept me apprised as each step was completed. I was thankful to know how my baby was doing and appreciated Michele for being so considerate. About 20+ days later Black Beauty was ready to go with her brand new engine. So the moral of the story is: If you want excellent customer service and reputable repairs--- choose Dean Team Hyundai & ask for Michele W. More

Engine Replacement After getting some potentially bad news that my Hyundai Sonata needed a new engine, Dean Team Hyundai really helped by covering under warranty. Even After getting some potentially bad news that my Hyundai Sonata needed a new engine, Dean Team Hyundai really helped by covering under warranty. Even though it took awhile to get the engine in from the manufacturer, I was provided a rental car at no cost and was kept updated regularly by Michele in the Service Department. More

Service Completed as Promised Michele did a great job of keeping us updated as our vehicle was receiving a new engine due to a recall. The Dean Team made sure the inconvenience wa Michele did a great job of keeping us updated as our vehicle was receiving a new engine due to a recall. The Dean Team made sure the inconvenience was minimal and the work was completed in the timeframe promised. We were happy to see that Hyundai stood behind their product. When it comes time to trade vehicles we will go back to the Dean Team. More