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Dean Team Hyundai - Service Center

Ballwin, MO

3.5
60 Reviews

60 Reviews of Dean Team Hyundai - Service Center

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May 30, 2024

This dealership has amazing, friendly, knowledgeable salespeople. You will not be disappointed in the service. More

by annemarie2575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milan Venezia
May 31, 2024 -

Dean Team Hyundai responded

Annemarie, we're delighted to hear you had a great experience with our team at Dean Team Hyundai! Thanks for the kind words and support.

August 21, 2023

Finance manager could have been more responsive to my calls with regards to the pending refund of my gap insurance policy. More

by Mr. Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Goevert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Dean Team Hyundai responded

Hi Mr. Bill, thank you for your review. We are sorry to hear that your experience wasn’t perfect. If you have further questions, let us know and we can share our general manager's contact.

August 09, 2023

My car (2020 Genesis G90 with 27,800 miles) has been sitting in their parking lot 9 days and Bill Buchholz can’t seem to get it in to check why the check engine light is on and the car vibrates. It is m More

by GenesisOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Buchholz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Dean Team Hyundai responded

Hi there, thank you for your honest feedback. We’re sorry to hear about your experience and we understand how that would be frustrating. If you would like to discuss this further, please reach out to our General Manager, Matt, at 636 675 4688.

July 11, 2023

Bill in the service is always so much fun to talk to and knowledgeable about Hyundai cars. More

by shelvet442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Buchholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Dean Team Hyundai responded

Thank you for your outstanding review and your compliments on Bill! We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience.

June 19, 2023

Service Department is outstanding. In general trust is a big thing for me. Not one time did I feel like I couldn’t trust their opinion on what needed to be done. For that I was thankfu More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Dean Team Hyundai responded

Thank you for your outstanding review and your compliments on our team! We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience.

February 15, 2023

Took my car in that I had bought on September 9 2022 for a recall on October 10 dropped off waited for 2 hours all done great get home wash it and find that they had scratches/dented it down to the metal th More

by Abenfield13
Recommend Dealer
No
Employees Worked With
Wade Knuckles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Dean Team Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned. As we discussed, after reviewing the film from your service visit we found the damage was already present on your vehicle before we worked on it. We are sorry that you were not aware of this beforehand and we are confident that no damage occurred while it was in our possession. Have a great day.

Feb 16, 2023 -

Abenfield13 responded

It was not i am very anal about my cars i would notice a spot on the drivers door where i look everyday walking to my car yall just dont want to take responsibility for it srry your life sucks so bad that you cant take responsibility for something your service team did

August 14, 2022

I have had 3 recall notices about my 2017 Hyundai and have contacted the dealership 2 times. The first time I was told that the parts weren't available and I would get a call back later. Never happened More

by CaroleBallwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade Knuckles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Dean Team Hyundai responded

Hello Carole, Thanks for taking the time to reach out. I never received any messages from you, but if you would like to call us we can look to see if any of the parts are available yet.

December 15, 2021

Paul Thoman has been a great help with our car we purchased through him. If you need any help I recommend seeing Paul, as he even checked on us a week after we purchased the car to see how everything More

by narshjoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Goevert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Thoman
Dec 28, 2021 -

Dean Team Hyundai responded

Hi there! Thank you for your business and your great review. We're glad to hear Paul was able to provide you with a positive car buying experience. Enjoy your new ride and please let us know if there's anything else we can do for you!

November 15, 2021

Great service, do not oversell when in for service which I appreciate. Will always recommend. More

by mwolfner1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Daher
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2021

Ben is a great guy he help me setup my connect link even though I did not buy a car from him More

by gordon.carnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Bizzle
Nov 02, 2021 -

Dean Team Hyundai responded

Hi Gordon! Thank you for your great review. We're glad to hear Ben was able to help you with your connect link. Please let us know if there's anything else we can do for you!

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