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Dean Team Hyundai
Ballwin, MO
2,917 Reviews
At Dean Team Hyundai, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Hyundai Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Hyundai team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,917 reviews
October 17, 2020
Frank is AMAZING, he is informative, personable, patient, and professional! We were blown away by his level of customer service and by the end he felt more like a friend than a salesman. He made our experien and professional! We were blown away by his level of customer service and by the end he felt more like a friend than a salesman. He made our experience enjoyable and seamless! We LOVE our Palisade, thank you for helping us purchase our DREAM car Frank and everyone at Dean Team! More
by MadisonBeckert17
Employees Worked With
Richard Martin, Frank Povis
October 15, 2020
They were very helpful and did not push me into anything I did not want. Everyone was very friendly and I love the car that I bought! I did not want. Everyone was very friendly and I love the car that I bought! More
by Janetrcurtis
October 10, 2020
I really was treated well in all respects! Everything was went over very thoroughly. I felt like I got a great deal. I would definitely come back. went over very thoroughly. I felt like I got a great deal. I would definitely come back. More
by kg.hendrix
Employees Worked With
Frank Povis
October 10, 2020
I brought in my 2016 Hyundai Genesis that was under warranty and the issue was a ticking noise when the engine was cold. I explained it in detail on what they had to do. All they had to do was drive ab warranty and the issue was a ticking noise when the engine was cold. I explained it in detail on what they had to do. All they had to do was drive above 30 mph and then brake to 28 and they would hear it. I get a call we can not create the noise. I went up and looked up at the trip clock to see how far they drove it. It was driven .8 of a mile. They did not take the time to find my problem. If someone gives you the exact way to produce a problem and you can’t follow the instructions might be time for a career change. But even when I went to pick it up they tried to charge a diagnostic fee (I know there is one if they can not find a problem and I am happy to pay it if good work is done). I asked how far was it driven and they said it was driven enough. I told him I am not paying the diagnostic due to the poor job done on this car. The diagnostic they provided is that is was The fuel injectors. Nothing they can do to fix and they said you can take it anywhere else and they will say the same thing. I then called Hyundai consumer affairs and spoke with Dave. Dave was great and he listened to the issue I had with Dean Team. He said that is unacceptable. I went somewhere else as he said and Tim was able to diagnosis the problem. I needed a new drive shaft. Dean Team could not have been more wrong. After the repair was completed I picked it up and went to Dean Team. I told them about the situation and they couldn’t be bothered about it. After this I will go to Tim every time and so should you. I am expecting to get a response stating they did everything they could. The only thing they did is lose a customer. We bought a car from Dean Team and it was great. They was 15 years ago. Ownership must have changed from father to son.Tim will solve any problem. More
by Joe.bruno64
Employees Worked With
October 10, 2020
Andy made the process of buying a new car so easy! He made absolute certain that we were happy with our new Palisade. Such a pleasure to do business with! Next time we are in the market for a new car w made absolute certain that we were happy with our new Palisade. Such a pleasure to do business with! Next time we are in the market for a new car we will be sure to see Andy again!! More
by bubblldy
Employees Worked With
October 09, 2020
My salesperson was awesome. The atmosphere of the sales floor was a little cold,but okay. The last person I dealt with going over the contract seemed a little rushed, but nice. floor was a little cold,but okay. The last person I dealt with going over the contract seemed a little rushed, but nice. More
by sandra.pilcher
Employees Worked With
Frank Povis
October 03, 2020
Paul helped me a great deal buying my first truck. He was answered all my questions and made the process very painless. I am very happy with the service I got from Paul and of course very happy with my new answered all my questions and made the process very painless. I am very happy with the service I got from Paul and of course very happy with my new truck. Thank you Paul. More
by Kyle
Employees Worked With
Paul Thoman, Richard Martin
October 02, 2020
Andy really worked with me to get a car I loved and could afford. It was a great first-time car buying experience, he was super nice and patient. afford. It was a great first-time car buying experience, he was super nice and patient. More
by sarahsss
Employees Worked With
September 30, 2020
Paul is extremely easy to work with! He made what is normally a stressful experience enjoyable and most importantly, he got us into the vehicle we wanted!!! This is the second vehicle we have gotten fro normally a stressful experience enjoyable and most importantly, he got us into the vehicle we wanted!!! This is the second vehicle we have gotten from Paul, and most likely won't be the last! More
by Jenni
Employees Worked With
Paul Thoman
